Understanding the Aritzia return policy is key to a smooth shopping experience. Whether you’re buying online or in-store, knowing the rules helps you shop with confidence. This guide breaks down everything you need to know. We’ll cover time limits, condition requirements, and how to process your return. Let’s get started.
Aritzia Return Policy
The Aritzia return policy is designed to be straightforward. It allows returns and exchanges for most full-price items within a specific period. The item must be in its original, unworn condition with all tags attached. Final sale items, however, cannot be returned or exchanged. This is a common rule for many clothing retailers.
It’s important to check your receipt or order confirmation. It will state if an item is final sale. When in doubt, ask a store associate before you buy. They can clarify the status for you.
Key Timeframes for Returns
Aritzia has two primary return windows. The one that applies depends on how you paid.
- 14 Days: This is the standard return period for purchases made with cash, debit, or gift cards.
- 30 Days: You get a longer window if you used a credit card for the transaction. This is a nice benefit for credit card shoppers.
The count starts from the date of purchase in-store or the shipment date for online orders. Mark your calendar so you don’t miss the deadline.
Condition is Everything
For a return to be accepted, the item must be in perfect condition. Here’s what that means:
- All original tags and labels are still attached and intact.
- The item has not been worn, washed, or altered in any way.
- It should be in the original packaging if possible, especially for accessories or shoes.
- There should be no stains, scents, or damage.
Store staff will inspect the item. If it shows any signs of use, the return will likely be denied. This is standard practice to ensure resaleability.
What You’ll Need for a Return
Don’t walk into a store empty-handed. To process your return, you must bring the correct documentation. Here is the checklist:
- The item in its original condition with all tags.
- The original receipt, packing slip, or order confirmation email.
- The original payment method if you want a refund to your card. For in-store returns without the card, you may receive store credit.
- A valid government-issued photo ID. This is required for all returns and exchanges.
Understanding Final Sale Items
Final sale items are non-returnable and non-exchangeable. This is the most important exception to the policy. Items are often marked final sale during major clearance events, like the Clientele Sale. Some discounted items online may also be final sale.
Always double-check the product description and your cart before checking out. The final sale warning will be clearly displayed. There are no exceptions for final sale, so be certain before you buy.
How to Return an Aritzia Item In-Store
Returning an item to an Aritzia store is usually the fastest option. You can return both online and in-store purchases to any physical Aritzia location. Follow these steps.
- Gather Your Items: Collect the item, all its tags, and the original receipt or packing slip.
- Visit a Store: Go to any Aritzia boutique. You don’t have to go to the same one where you made the purchase.
- Speak with an Associate: Let them know you’d like to make a return. They will guide you through their process.
- Inspection and Processing: The associate will check the item’s condition and your documentation. They will then process the return to your original payment method or issue store credit.
Remember to bring your ID. The refund to your credit card can take several business days to appear on your statement. Store credit is issued immediately as a merchandise credit card.
How to Return an Aritzia Item By Mail
If you don’t live near a store, you can return items by mail. This process takes a bit longer and has some specific steps. Here’s how to do it.
- Initiate the Return Online: Log into your Aritzia account and go to your order history. Select the item(s) you wish to return. If you checked out as a guest, use the order lookup tool with your email and order number.
- Print Your Return Label: Once authorized, you will receive a prepaid return shipping label. You must print this label. Aritzia does not typically accept handwritten labels or returns shipped without their official authorization.
- Pack Your Item Securely: Place the item with all tags attached back into its original packaging. Include the original packing slip or receipt inside the box.
- Attach the Label and Ship: Seal the box securely. Attach the printed return label clearly on the outside. Drop the package at a designated carrier location (like Canada Post or UPS).
- Track Your Return: Use the tracking number provided to monitor your return’s journey. Aritzia will process the refund once they receive and inspect the package.
Refunds for mail returns are issued to your original payment method. Processing can take 10-14 business days after they receive the parcel. Keep your tracking number until you see the refund in your account.
Aritzia Return Policy for Online Orders
The policy for online orders follows the same core rules. The 30-day window for credit card purchases is particularly relevant here. Your return window starts from the date your order shipped, not the day you placed it.
You have two options for returning online orders: by mail to the warehouse or in-person at any store. The in-store option is often quicker for getting a refund or exchange. Some customers find the mail-in process a bit slow, but it’s reliable.
Exchanges vs. Refunds
You can choose between an exchange or a refund for eligible items.
- Refund: The money is returned to your original payment method. For mail returns, this is the only option initially. You can then place a new order for the correct item.
- Exchange: For a different size or color, an in-store exchange is easiest. The associate will help you find the new item. If the new item costs more, you pay the difference. If it costs less, you get the difference back as refund or store credit.
Note that online, you typically process a return and then place a separate order for the new item. This is because inventory in the warehouse changes quickly.
Special Cases: Swimwear and Bodysuits
For hygiene reasons, swimwear and bodysuits have an additional requirement. The protective hygiene liner must be intact and unremoved. If this liner is missing or tampered with, the return will not be accepted. This is a standard policy across the fashion industry.
What About Gift Returns?
Returning a gift is possible but works a little differently. You will need the original gift receipt. Without a receipt, a return is generally not possible. With a gift receipt, you can typically receive store credit for the item’s current selling price. The refund will not go back to the original purchaser’s card.
International Return Policy
If you’re shopping from outside the United States or Canada, check the specific country website. Policies and timeframes can vary. Often, international returns are responsible for any duties, taxes, and return shipping costs. These are usually not covered by Aritzia. It’s best to review the policy on the website for your country before making a purchase.
Store Credit and Merchandise Credits
If you don’t have the original payment method, you may be issued store credit. This comes in the form of a merchandise credit card. It can be used online or in-store. Keep in mind that merchandise credits often have an expiration date, so use them promptly. Also, they may not be eligible for use during certain promotional events.
Tips for a Hassle-Free Return
- Always keep your receipt in a safe place until you’re sure you’re keeping the item.
- Try on items carefully over clean surfaces to avoid any accidental damage or scents.
- Act quickly within the return window, especially during busy seasons when processing slows down.
- When returning by mail, use a sturdy box and get a drop-off receipt from the carrier as proof.
- If you’re unsure about sizing, consider buying two sizes to try at home and returning one.
Common Questions and Issues
Sometimes returns don’t go as planned. Here are a few common scenarios.
The return window passed. Unfortunately, Aritzia is strict about their time limits. An item even one day past the deadline will likely be refused. You can try speaking with a manager, but be prepared for a no.
A tag accidentally fell off. This can be a problem. The policy explicitly states all tags must be attached. You might still try the return with the tags in the package, but acceptance is at the store’s discretion.
You lost the receipt. Without proof of purchase, a return is very unlikely. If you used a credit card, the store may be able to look up the transaction. If you have an online account, your purchase history can serve as a receipt.
FAQs About the Aritzia Return Policy
How long does an Aritzia return take to process?
In-store refunds to a card take 3-10 business days. Mail-in returns take 10-14 business days after the warehouse receives the package. Store credit is instant in-store.
Can I return sale items to Aritzia?
Only if they are not marked “Final Sale.” Many discounted items, especially during major sales, are final sale and cannot be returned. Always check the label.
What is Aritzia’s exchange policy?
Exchanges are allowed within the same return window (14 or 30 days) for non-final sale items. The item must be in new condition. In-store exchanges are the most straightforward method.
Does Aritzia offer free return shipping?
Yes, Aritzia provides a prepaid return label for online orders within the return window. This is a free service for customers in the US and Canada.
Can I return an online purchase in store?
Yes, you absolutely can. This is often the fastest way. Just bring the item with tags, the packing slip, and your ID to any Aritzia boutique.
What items cannot be returned to Aritzia?
Final sale items, obviously. Also, items that are worn, damaged, or missing tags. Swimwear and bodysuits without the hygiene liner are also non-returnable.
Do I need the original bag for a return?
No, the original shopping bag is not required. However, the original tags and packaging for the specific item (like a shoe box) are important.
Final Thoughts on Navigating Returns
The Aritzia return policy is clear when you know the key points. Always pay attention to the timeframe linked to your payment method. Keep all tags on and items unworn. And be very mindful of final sale markings. When you follow these guidelines, returning or exchanging an item is a simple process.
If you ever have a unique situation, the best course of action is to contact Aritzia Client Services or speak with a manager at your local store. They can provide guidance for your specific case. Remember, policies can be updated, so it’s a good idea to check the official Aritzia website for the most current information before making a return.