Ariat Return Policy

If you’ve just bought a new pair of Ariat boots or a shirt that doesn’t fit quite right, understanding the Ariat return policy is your first step to a solution. This guide will walk you through everything you need to know, from time limits to condition requirements, so you can shop with confidence.

Ariat’s policy is designed to be straightforward for customers. In most cases, you can send back items you’re not happy with for a refund or exchange. The key is to act within the allowed window and keep the items in new, unworn condition.

You’ll need your original receipt or packing slip. Items must have all tags attached and be in the original packaging. This is standard for most apparel companies and helps ensure the product can be resold.

What Is the Return Timeframe?

You have 30 days from the date your order was delivered to initiate a return. This is a fairly common window, but it goes by quickly. It’s a good idea to try on items as soon as they arrive.

Mark your calendar when your package gets delivered. The 30-day clock starts then, not from the date you placed the order. This is an important distinction that sometimes catches people off guard.

Condition of Items for Return

To qualify for a full refund, your return must meet specific condition criteria. Ariat needs to be able to restock the item.

Unworn and Unwashed: The item must show no signs of wear, dirt, or damage.
Original Tags Attached: All hangtags and labels must be intact and fixed to the product.
Original Packaging: Shoes should be in the original box, and apparel should be folded neatly.
All Parts Included: For items like boots, any extra laces or insoles must be included.

What Items Are Non-Returnable?

For health and safety reasons, certain items cannot be returned. This is a standard practice across the footwear and apparel industry.

Face masks and gaiters.
Any item marked as “Final Sale” on your receipt or the website.
Personalized or monogrammed products.
Items that have been worn, altered, or damaged after delivery.

Step-by-Step Return Process

Returning an item to Ariat is a simple process if you follow these steps. Doing it correctly helps avoid delays with your refund.

Log into Your Account: Go to the Ariat website and sign into the account you used to place the order. If you checked out as a guest, you’ll need your order number and email address.
Initiate the Return: Find the order in your account history and select the item(s) you wish to return. You’ll be asked to provide a reason for the return, which helps Ariat improve their products.
Choose Your Refund Method: Select whether you want a refund to your original payment method or an exchange for a different size/color. Note that exchanges are subject to product availability.
Print Your Label: Ariat will provide a prepaid return shipping label. You must print this label. Some carriers may offer a QR code option, but it’s best to have the physical label ready.
Pack the Item Securely: Place the item with all tags and packaging into a shipping box. Securely attach the return label over the old shipping label.
Drop Off the Package: Take the package to the designated carrier (usually UPS or USPS). Get a drop-off receipt for your records until the return is processed.

Understanding Refunds and Exchanges

Once Ariat receives your return, their team will inspect it. This inspection process typically takes 5-7 business days after the package arrives at their facility.

Refund Timelines

After approval, your refund will be issued. The time it takes to see the money back in your account depends on your bank or card issuer.

Credit/Debit Card Refunds: 5-10 business days after processing.
PayPal Refunds: Usually within 3-5 business days.
Gift Card Refunds: Issued immediately as an electronic gift card.

Note that original shipping fees are non-refundable in most cases. Return shipping is also free unless you are returning a final sale item or an item outside the policy.

How Exchanges Work

If you selected an exchange, Ariat will ship the new item once the return is approved. You’ll get a confirmation email with a new tracking number.

If the item you want is out of stock, Ariat’s customer service will typically contact you to discuss alternatives or issue a refund. It’s faster to process a refund and place a new order if the item is in stock.

Returning Items Bought from a Retail Store

The Ariat return policy for items purchased from a third-party retailer (like a boot store or tack shop) is different. You cannot return those items directly to Ariat.

You must follow the return policy of the store where you made the purchase. Always check a store’s specific policy before buying, especially during sales events.

International Returns

If you are located outside the United States, the return process may involve additional steps. You are often responsible for any duties, taxes, and international shipping costs associated with the return.

It’s crucial to contact Ariat’s international customer service before sending anything back. They can provide specific instructions and potentially a return label, though fees will likely apply.

Tips for a Smooth Return Experience

A little preparation can make the return process effortless. Here are some best practices gathered from customer experiences.

Film yourself opening the box if you order frequently. This provides proof of condition if an item arrives damaged.
Keep the original product box and packaging for at least the first 30 days. It makes repacking much simpler.
Act quickly. Don’t let the 30-day window slip past you. Initiate the return as soon as you know an item isn’t right.
Double-check the return address on your label before dropping off the package. Sending it to the wrong warehouse causes major delays.

What If Your Return Is Denied?

If Ariat denies your return—usually because the item shows wear or is missing tags—they will ship it back to you at your expense. You will recieve an email explaining the reason.

If you believe the denial was a mistake, you can contact customer service with your order number and any photos you have. Being polite and providing clear information gives you the best chance of resolving the issue.

Warranty Information vs. Returns

It’s important to distinguish between a return and a warranty claim. The 30-day return policy is for items you simply don’t want.

Ariat’s warranty covers defects in materials or workmanship for up to one year. If your boots develop a sole separation or a seam fails under normal use within that year, you would file a warranty claim, not a return. The process is different and requires contacting customer service directly.

Frequently Asked Questions (FAQ)

How long does Ariat take to process a return?

Once the return package is delivered to their warehouse, allow 5-7 business days for inspection and processing. You’ll get an email confirmation when it’s complete.

Can I return worn Ariat boots?

No. Ariat’s policy requires items to be unworn. Boots with scuffs on the sole or creases in the leather will be considered worn and sent back to you.

What is Ariat’s exchange policy?

The exchange policy follows the same rules as returns. You have 30 days to initiate an exchange for a different size or color, provided the item is in new condition.

Are Ariat returns free?

Returns within the 30-day window for eligible items are free in the US. Ariat provides a prepaid return label. You may be responsible for a return shipping fee for international orders or items returned outside the policy.

Can I return an Ariat item without the box?

For footwear, the original box is required. For apparel, while the original packaging is preferred, you may be able to return it in a suitable alternative package as long as all tags are attached and the item is pristine.

What if I lost my receipt?

If you purchased online, you can log into your account to find the order. If you bought from an Ariat retail store, they may be able to look up the purchase with the credit card you used. Without any proof of purchase, a return will likely be denied.

Does Ariat offer store credit?

Yes. If you prefer, you can often choose to receive your refund as an Ariat electronic gift card. This is sometimes issued faster than a standard card refund and there’s no expiration date.

My item arrived damaged. What should I do?

Contact Ariat customer service immediately. Do not initiate a standard return. They will likely ask for photos and will provide a specific solution, such as a replacement shipped out quickly or a special return label for the damaged goods.

Can I return sale items?

Yes, unless the item is specifically marked “Final Sale.” Sale items must still meet all the standard return condition requirements within the 30-day window.

How do I contact Ariat for return help?

The best way is through the “Contact Us” form on their website. You can also find their customer service phone number there. Have your order number ready to speed things up.

Knowing the details of the Ariat return policy makes shopping online less stressful. By following the guidelines on timeframe, condition, and process, you can ensure a positive experience. Always remember to check your items promptly and keep that original packaging, and you’ll have no trouble if a return is ever necessary.