If you’ve made a purchase from Arhaus and need to send it back, understanding the Arhaus return policy is your first step. This guide will walk you through everything you need to know, from time limits and conditions to the step-by-step process, so you can handle your return with confidence.
Arhaus is known for its high-quality furniture and home decor, but sometimes an item just doesn’t work in your space. Maybe the sofa is a different shade than you expected, or the dining table doesn’t fit quite right. Their policy is designed to handle these situations, but it has specific rules you’ll want to follow closely.
Let’s break down the details to make your return experience as smooth as possible.
Arhaus Return Policy
The core Arhaus return policy allows for returns and exchanges within 30 days of delivery for most items. However, this standard policy comes with several important conditions and exceptions that significantly affect certain product categories.
It’s crucial to check your item’s specifics before initiating a return. The 30-day window is strict, and the clock starts on the day your order is delivered to your home.
What Items Are Final Sale and Non-Returnable?
Not everything at Arhaus can be returned. The following items are generally considered final sale:
- Custom upholstery and made-to-order furniture
- Any item marked “Final Sale” at time of purchase
- Clearance or “As-Is” items
- Monogrammed or personalized products
- Gift cards
- Plants and botanicals
- Altered items (like rugs that have been cut)
Condition Requirements for Returns
To be eligible for a return, your item must be in its original, unused, and resalable condition. This means:
- All original packaging, tags, and documentation must be present and intact.
- The item cannot show any signs of wear, assembly, or installation.
- There should be no odors, stains, or damage of any kind.
Arhaus inspects all returns upon receipt. If an item doesn’t meet these condition requirements, they may refuse the return or charge a restocking fee, which can be a significant percentage of the item’s price.
Special Rules for Large Furniture and Upholstery
Standard 30-day return rules apply to in-stock upholstery. But for custom upholstery—where you’ve selected a specific fabric or configuration—the order is final at the time of purchase. This is because it was made specifically for you.
For large furniture returns, you are responsible for coordinating and paying for the return shipping. This can be costly and logistically challenging due to the size and weight of the pieces. Arhaus does not typically offer pickup services for returns unless the item arrived damaged or defective.
Understanding Delivery and Inspection Periods
When your large item is delivered, you have a short inspection period. It’s vital to inspect everything thoroughly as soon as its delivered. Note any damage or defects on the delivery paperwork before signing. This documentation is essential if you need to report a problem.
Return Policy for Rugs, Art, and Decor
Smaller decor items, like vases, table lamps, and decorative accessories, usually follow the standard 30-day policy if they are in-stock items. Rugs, however, have a couple key points:
- They must be returned in original, unrolled condition.
- Once a rug is cut or altered, it cannot be returned.
- Large or oversized rugs may incur high return shipping costs.
Step-by-Step Guide to Process a Return
Follow these steps carefully to ensure your return is accepted without delays or issues.
Step 1: Gather Your Information
Before you contact Arhaus, have this information ready:
- Your original order number
- The item(s) you wish to return
- Reason for the return
- Photos of the item in its current condition (good practice)
Step 2: Contact Arhaus to Initiate the Return
You must start the return process by contacting Arhaus directly. Returns are not accepted in-store or automatically through the website. Here’s how to reach them:
- Phone: Call their customer service line. This is often the fastest method.
- Email: Send a request to their customer service email.
- Online Chat: Use the chat function on their website.
Clearly state your order number and the items you want to return. A representative will guide you and, if eligible, provide you with a Return Merchandise Authorization (RMA) number. Do not ship anything back without an RMA number.
Step 3: Package the Item Securely
Use all original packaging, including boxes, padding, and styrofoam. If you no longer have the original packaging, you must secure the item in a manner that guarantees it will not be damaged in transit. Arhaus may deny a return for an item damaged due to poor packaging.
Include all manuals, tags, and certificates of authenticity. Securely attach the provided return label (if one is issued) and ensure the RMA number is visible on the outside of the box.
Step 4: Ship the Item Back
For small items, Arhaus may provide a prepaid return label. For large furniture, you will likley need to arrange and pay for freight shipping yourself. Use a tracked and insured shipping service. Keep your tracking number and shipment receipt until the refund is fully processed.
Drop off the package at the designated carrier location. Do not just leave it with a driver without getting proof of drop-off.
Step 5: Track the Return and Refund
Once the item is in transit, you can track it using your tracking number. Allow several business days for Arhaus to receive and inspect the return at their warehouse. After inspection is complete, they will process your refund.
Refunds are issued to the original form of payment. The time it takes for the credit to appear on your account depends on your bank or card issuer, but it typically takes 7-14 business days after Arhaus approves it.
Understanding Restocking Fees and Return Costs
One of the most important aspects of the Arhaus return policy is the potential for fees. These can add up, so it’s good to be aware.
Standard Restocking Fees
For eligible large furniture and rug returns, Arhaus often charges a restocking fee. This fee is typically a percentage of the merchandise price (often 10-20%). This fee covers the cost of inspecting, repackaging, and restocking the item. The customer service representative should inform you of any applicable restocking fee when you initiate the return.
Shipping and Handling Charges
Original shipping charges are usually non-refundable. Additionally, if you received free shipping on your original order, the cost of outbound shipping may be deducted from your refund. For large items, you bear the full cost of return freight shipping, which can be hundreds of dollars.
Always ask for an estimate of all deductions (restocking, original shipping, return freight) before finalizing the return authorization. This way, you know exactly how much your refund will be.
Arhaus Exchange Policy
If you love Arhaus but just need a different size, color, or style, an exchange might be a better option than a return. The exchange process follows similar steps as a return.
You must initiate the exchange within the 30-day window. You will be responsible for any price difference if the new item costs more, as well as any new shipping charges. If the new item costs less, you will receive a refund for the difference after the exchange is processed.
Note that exchanges for custom items are generally not possible due to their made-to-order nature.
What to Do If Your Item Arrives Damaged or Defective
The Arhaus return policy for damaged or defective items is different. If something arrives broken, flawed, or not as described, you should contact Arhaus immediately—within 48 hours of delivery is recommended.
Document the Damage
Take clear, well-lit photographs and videos of the damage, the packaging, and the product tags. This evidence is critical.
Contact Customer Service
Report the issue directly to customer service with your order number and evidence. They will likely offer a replacement, repair, or a full refund without imposing restocking fees or return shipping costs in these cases. They may arrange for a pickup of the damaged item.
Tips for a Hassle-Free Arhaus Return Experience
- Read the product description carefully before buying, especially for “Final Sale” notes.
- Order fabric swatches or visit a showroom if possible to see materials in person.
- Measure your space twice before ordering large furniture.
- Save all packaging for at least the first 30 days, just in case.
- Act quickly if you decide to return; the 30 days goes by fast.
- Keep a digital folder of your order confirmation, receipt, and any communication with Arhaus.
Frequently Asked Questions (FAQ)
How long do I have to return an item to Arhaus?
You have 30 days from the date of delivery to initiate a return for most in-stock items. The return must then be received by Arhaus within a specified period after the RMA is issued.
Can I return a custom sofa to Arhaus?
No. Custom upholstery and made-to-order furniture are final sale and cannot be returned or exchanged unless they arrive damaged or defective.
Does Arhaus offer free returns?
Typically, no. For small items, you might get a prepaid label, but original shipping charges are often not refunded. For large furniture, you are responsible for the cost and coordination of return shipping.
How are refunds from Arhaus processed?
Refunds are issued to the original payment method used for the purchase. Processing can take 7-14 business days after the returned item is received and inspected at their warehouse.
Can I return an Arhaus item to a store?
Arhaus does not generally accept online returns in their physical showrooms. All returns must be initiated through customer service and shipped back to their designated warehouse.
What if I miss the 30-day return window?
Returns initiated after 30 days are typically not accepted. Your request will likely be denied, and you will keep the item. It’s very important to contact them within the policy timeframe.
Is there a warranty on Arhaus furniture?
Yes, Arhaus products often come with a manufacturer’s warranty that covers defects in materials or workmanship. This is separate from the return policy. Warranty claims should be directed to customer service with details of the defect.
Final Thoughts on Navigating Returns
The Arhaus return policy is structured to protect the company while providing a path for customers who receive unsuitable or defective items. The key to a successful return is understanding the exceptions, acting within the short time frame, and preserving the item’s original condition.
Always double-check the return eligibility of your specific item, especially before ordering custom pieces. When in doubt, contact Arhaus customer service directly with your questions. By following the guidelines outlined here, you can manage the process effectively and ensure the best possible outcome for your situation.