If you’ve recently bought Apple AirPods and they’re not quite right, understanding the Apple AirPods return policy is your first step. This guide breaks down everything you need to know to make a return or exchange smoothly and confidently.
We’ll cover the standard return window, condition requirements, step-by-step instructions for different purchase methods, and what to expect with refunds. Whether you bought directly from Apple or another retailer, you’ll find clear answers here.
Apple AirPods Return Policy
The core Apple AirPods return policy allows you to return most items within 14 calendar days of the day you receive them. This applies to purchases made directly from the Apple Online Store, the Apple Store app, or an Apple Retail Store. The item generally needs to be in like-new condition with its original packaging and all included accessories.
It’s important to note that this policy can differ if you bought your AirPods from an authorized reseller, a carrier like Verizon, or a big-box store like Best Buy or Costco. Their individual return windows and rules will apply, so always check your receipt.
Standard Return Window and Key Conditions
Apple’s default return period is 14 days. This is fairly standard for electronics, but it goes by quickly, so it’s good to act fast if you have doubts.
Here are the main conditions your AirPods must meet for a successful return to Apple:
* Like-New Condition: The AirPods, charging case, and all ear tips (if applicable) must show no signs of damage, wear, or misuse.
* Original Packaging: You should return everything in the original box. This includes the documentation, any unused cables (like the Lightning or USB-C cable), and the packaging itself.
* All Accessories: Every item that came in the box must be included. Don’t forget the small items!
* Proof of Purchase: You’ll need your receipt, invoice, or order number. Returns are tracked via this purchase proof.
If an item is damaged or defective out of the box, Apple’s return policy still applies, but you may also be covered by the standard one-year limited warranty or consumer law. In those cases, a repair or replacement might be the offered solution instead of a refund.
How to Return AirPods Purchased from Apple
The return process varies slightly depending on where and how you bought them. Here are the most common scenarios.
Returning Items Bought from the Apple Online Store
This is a common method, and Apple has a structured process for online returns.
1. Initiate the Return Online: Go to the Apple Order Status page and sign in with your Apple ID. Find your AirPods order and select “Start a return.”
2. Choose Your Items: Select the AirPods from your order for return. You’ll be asked to provide a reason for the return, which helps Apple with product feedback.
3. Select a Return Method: Apple will typically offer two options: a prepaid shipping label to print and attach to your package, or a QR code for a drop-off at a carrier location (like UPS) without needing to print anything.
4. Package the Items Securely: Place the AirPods and all components back into the original box. Seal it securely. Attach the shipping label if you printed one.
5. Drop Off the Package: Take your package to the designated carrier (usually UPS or a postal service). If you use the QR code, bring your package and the code on your phone to the drop-off point.
6. Track Your Return: Use the return tracking information provided to monitor the package’s journey back to Apple.
Once Apple receives and inspects your return, they will process your refund. This usually takes 3-5 business days after they get the package, but it can take a full billing cycle to appear on your credit card statement.
Returning Items Bought from an Apple Retail Store
If you prefer face-to-face service, returning to a physical store is often the fastest way to get a refund.
* Bring Everything: Take the AirPods, all accessories, the original box, and your proof of purchase (receipt or invoice) to any Apple Store.
* Visit the Genius Bar or a Specialist: Let a staff member know you’d like to make a return. They will inspect the items to ensure they meet the return conditions.
* Choose Refund or Exchange: You can typically get an immediate refund to your original payment method if you have the card with you, or you can opt for an exchange on the spot.
* Get Your Refund: For card refunds, it may take a few days to post to your account. For cash or gift card purchases, the refund is usually instant.
Remember, you don’t necessarily have to return to the exact store where you made the purchase; any Apple Retail Store should be able to help you.
Returning AirPods to Other Retailers
Since AirPods are sold everywhere, here’s a quick look at policies from other popular sellers. Always verify on the retailer’s website as policies can change.
* Best Buy: Standard return window is 15 days for most items, including AirPods, for Elite and Elite Plus members it can be longer. Items must be in new condition with original packaging.
* Costco: Offers a very generous, essentially open-ended return policy on electronics. You can return AirPods at any time if you’re unsatisfied, with proof of membership and purchase.
* Amazon: Return windows vary (often 30 days for items sold and shipped by Amazon). You start the process through “Your Orders,” print a label, and drop off at a designated location like a UPS Store or Kohl’s.
* Target: Most unopened electronics can be returned within 30 days with receipt. Opened items may be subject to a restocking fee or limited exchange, so check their policy first.
* Walmart: Standard return period is 30 days for most items. You’ll need your receipt or the order number, and the original packaging is strongly recommended.
Understanding Refunds and Processing Times
How and when you get your money back depends on your payment method and where you shopped.
* Credit/Debit Card: This is the most common. Refunds are processed back to the original card. While Apple or the retailer initiates it quickly, it can take 3-5 business days for your bank to post the credit to your account.
* Apple Account Balance or Gift Card: Refunds are usually issued back as store credit to your Apple Account Balance or onto a new gift card. This is often faster than a card refund.
* PayPal or Other Payment Services: The refund is sent back to your PayPal balance or linked account. Processing times are similar to card refunds.
* Cash: If you paid with cash at a physical store, you will likely receive a cash refund during the in-store return.
The inspection period—the time it takes the company to receive your return and check that everything is in order—adds to the overall timeline. Always keep your return tracking information until you see the refund in your account.
Common Return Scenarios and Solutions
People return AirPods for many reasons. Here’s what to do in specific situations.
What if the AirPods are defective or damaged on arrival?
Contact Apple Support or the retailer immediately. You are entitled to a return, exchange, or repair under warranty. Do not try to fix them yourself, as this could void your return eligibility.
Can you return opened AirPods?
Yes, you can return opened AirPods to Apple within the 14-day window as long as they are in like-new condition. Other retailers may have different rules about opened electronics, so check first.
What if you lost the original box or a cable?
This can complicate a return. Apple’s policy states original packaging and accessories are required. Without them, they may refuse the return or deduct a fee. It’s best to contact support directly to explain your situation—they might make an exception, but it’s not guaranteed.
Are there any restocking fees?
Apple does not charge a restocking fee for returns that meet their conditions. However, some other retailers, particularly for opened electronics, might. Always verify this before initiating a return to avoid surprises.
What about returning personalized or engraved AirPods?
This is a key exception. Apple does not accept returns or exchanges for any personalized items, including engraved AirPods or cases, unless they are defective. Make sure you’re absolutely certain about an engraving before you order.
Tips for a Smooth Return Process
A little preparation can make your return hassle-free.
* Act Quickly: Mark the 14-day deadline (or the retailer’s deadline) on your calendar as soon as you receive the product.
* Keep Everything Together: When unboxing, keep all packaging, plastic wraps, documentation, and accessories in one place until you’re sure you’re keeping the AirPods.
* Take Photos: Before you send them back, take clear photos of the AirPods and all contents in the box. This provides proof of the condition in case of any disputes during transit.
* Use a Trackable Shipping Method: Always use the prepaid label or method provided by the company and keep the tracking number safe.
* Know the Policy of Your Seller: Don’t assume. If you didn’t buy from Apple, take two minutes to look up the specific return policy on the website where you purchased them.
Frequently Asked Questions (FAQ)
How long is the Apple return policy for AirPods?
The standard return window when buying from Apple is 14 calendar days from the day you receive them.
Can I return AirPods after using them?
Yes, to Apple, as long as it’s within 14 days and they are in like-new condition with all original items. Other stores may have different rules for used items.
What is the return policy for AirPods at Best Buy?
Best Buy’s general return period is 15 days for most products, including AirPods, for standard members. Packaging and accessories should be included.
Does Apple have a restocking fee for AirPods returns?
No, Apple does not charge a restocking fee for returns that meet their policy conditions.
Can I return AirPods without the box?
It’s not recommended. Apple’s policy requires original packaging. Returning without it may result in a refused return or a reduced refund.
What if my AirPods are broken? Can I still return them?
If they are broken or defective upon arrival, yes, you should contact support immediately for a return or warranty service. If the damage is due to accidental damage after use, it likely won’t be covered under the standard return policy but may be eligible for paid repair.
Where can I return Apple AirPods?
You can return them to an Apple Retail Store, or by mail using the online return process if purchased from Apple. If bought elsewhere, return them to that retailer according to their instructions.
Knowing the Apple AirPods return policy gives you the freedom to try them out and ensure they’re the right fit for your lifestyle. By following the guidelines, keeping your packaging, and acting within the time limit, you can handle the process with ease. Always double-check the specific rules of the store you bought from, and when in doubt, reach out to their customer service for direct guidance before proceeding.