If you’ve ever bought something from Anthropologie that didn’t quite work out, you’ll need to know the Anthropologie returns policy. This guide breaks down everything you need to understand about returning items, from time limits to condition requirements, making the process smooth and simple.
We’ll cover the standard policy for online and in-store purchases, how to handle final sale items, and what to do with international orders. You’ll also find clear steps for starting a return, whether you have your original packing slip or not. Let’s get started.
Anthropologie Returns Policy
The core Anthropologie returns policy is designed to be customer-friendly. You have 60 days from the date your order shipped to return most items for a refund. This applies to purchases made both online and in their physical stores.
To be accepted, items must be in their original, unworn, and unwashed condition with all tags attached. This includes any packaging, like dust bags for jewelry or boxes for home decor. The policy is pretty standard for the retail industry, but paying close attention to the condition details is key to a successful return.
What You Can Return
Most full-price and sale items from Anthropologie fall under the 60-day window. This includes:
- Clothing, dresses, and accessories
- Shoes and footwear
- Home decor and furniture
- Beauty products (unused)
- Jewelry (with original packaging)
What You Cannot Return
There are some important exceptions to be aware of. The following items are typically final sale and cannot be returned:
- Items marked “Final Sale” at the time of purchase.
- Gifted cards, which are non-refundable.
- Monogrammed, personalized, or altered items.
- Used beauty or skincare products.
- Opened CDs, DVDs, or books.
- Swimwear if the hygiene liner has been removed.
Condition is Everything
Even if you’re within the 60 days, an item can be denied if it’s not in resellable condition. Make sure the item looks exactly as it did when you recieved it. Don’t remove tags until you’re sure you’re keeping it, and avoid getting perfume or deodorant on clothing when trying it on.
How to Return an Anthropologie Order
Anthropologie offers several convenient ways to return your items. The best method for you depends on where you made the purchase and what’s most convenient.
Returning an Online Purchase
You have three main options for returning items bought on anthropologie.com.
Option 1: By Mail (Prepaid Label)
This is the most common method. Follow these steps:
- Log into your Anthropologie account and go to “Order History.”
- Select the item(s) you wish to return and choose a reason.
- Print the prepaid return shipping label that is generated.
- Pack the items securely in their original packaging if possible, include the original packing slip, and attach the label.
- Drop the package at any USPS location or schedule a pickup.
Option 2: In-Store Drop-Off
You can return online purchases to any Anthropologie store in the US or Canada. Just bring the items and your packing slip (or the shipping confirmation email). A store associate will process the return for you right there. This is often the fastest way to get your refund.
Option 3: Using a Carrier Without a Prepaid Label
If you lost your prepaid label, you can still return by mail. You’ll need to pay for shipping yourself. Include a note with your order number, name, and the reason for the return inside the package. Mail it to the returns address found on the Anthropologie website. Keep your tracking number!
Returning an In-Store Purchase
Items bought in a physical store must be returned to a store, not by mail. Simply bring the item, the original receipt, and the payment card used (if applicable) to any Anthropologie location. Without a receipt, you may be offered store credit at the current selling price.
Refund Methods and Timing
Understanding when and how you’ll get your money back helps set the right expectations. The refund method depends on how you paid and how you initiated the return.
- Credit/Debit Card Purchases: Refunds are issued to the original card. It can take 7-14 business days for the refund to appear on your statement after the return is processed.
- Anthropologie Gift Card Purchases: The refund will be reissued as a new gift card.
- Store Credit: If you return without a receipt, you’ll typically recieve store credit.
- Cash Purchases: In-store cash returns usually get refunded in cash. For mailed returns of cash purchases, you may get a check or a merchandise credit.
Anthropologie will usually send you an email confirmation once your return is received at their warehouse and again when the refund is issued. The processing time at the warehouse can add 5-10 business days after they recieve your package.
Special Return Circumstances
Some situations require a bit more attention. Here’s what you need to know about furniture, international orders, and wedding registry items.
Furniture and Large Item Returns
Returning large furniture involves a different process due to size and shipping costs.
- You must contact Anthropologie Customer Service within 60 days to initiate a furniture return. You cannot do it through your online account.
- A pickup will be scheduled from your home, and a restocking fee may apply—often 20% of the item’s price. This fee covers the cost of shipping and inspecting the large item.
- Always inspect furniture immediately upon delivery and report any damage within 48 hours.
International Returns
If you’re outside the United States, the returns process has a few key differences.
- The return window may be shorter, sometimes 30 days instead of 60. Check your packing slip for the exact terms.
- You are responsible for the cost of international return shipping and any customs duties. Anthropologie does not provide prepaid labels for international returns.
- Refunds are issued to the original payment method, but currency conversion may affect the final amount you see.
Wedding Registry Returns
Anthropologie offers a extended return period for items purchased from a wedding registry. You typically have 90 days after your wedding date to return gifts. You’ll need your registry information or the gift receipt. Refunds for registry returns are usually issued as store credit.
Exchanges vs. Returns
Anthropologie does not offer direct exchanges through the mail. Their system is designed for returns and repurchases. Here’s the easiest way to get a different size or color:
- Process a return for the item you don’t want using one of the methods above.
- Once the return is initiated (or if you’re in a store), place a new order for the desired size or color.
- This ensures you secure the new item before it sells out while the return is being processed.
In stores, associates can often facilitate this as a simultaneous transaction, making it feel like a direct exchange.
Tips for a Smooth Return Experience
A few simple habits can prevent headaches and ensure your return is accepted without delay.
- Keep the Packaging: Hold onto the original box, tags, and packing slip for at least the return window. For home goods, keeping the protective packaging is crucial.
- Act Quickly: Don’t let the 60 days slip away. Start the return process as soon as you know an item isn’t right.
- Document Everything: If you’re returning by mail, take a photo of the packed box with the label attached and keep your tracking number safe.
- Check for Damage Immediately: Inspect items, especially fragile decor or shoes, as soon as you open the box. Report any shipping damage to customer service right away.
- Understand Final Sale: Be absolutly certain before buying items marked “Final Sale,” as they are not eligible for return or price adjustment.
Anthropologie’s Return Policy Compared
How does Anthropologie stack up against other similar retailers? Their 60-day window is fairly generous. Many stores offer only 30 days. The ability to return online purchases in-store is a major convenience that brands like Nordstrom also offer. The restocking fee for furniture is common for large items across the industry. Their main strictness lies in the condition requirements, which are similar to most specialty retailers.
Frequently Asked Questions (FAQ)
How long is the Anthropologie return policy?
You have 60 days from the ship date to return most items for a refund. Wedding registry items often have a 90-day return window from the wedding date.
Can I return Anthropologie items without a receipt?
Yes, but you’ll likely recieve store credit for the item’s current selling price, not the price you paid. Having your receipt or order number guarantees a refund to your original payment method.
Does Anthropologie offer free returns?
Yes, for US online orders, they provide a prepaid USPS return label. However, you are responsible for return shipping costs on international orders and if you choose to use a carrier other than the provided label.
What is Anthropologie’s return policy on sale items?
Sale items are returnable within 60 days unless they were explicitly marked “Final Sale” at the time of your purchase. Always double-check your receipt or the product page before buying a sale item.
Can I return Anthropologie home decor?
Yes, home decor items follow the standard 60-day return policy. They must be in original condition with all parts and packaging. Large furniture pieces require you to contact customer service and may have a restocking fee.
How do I return an Anthropologie gift?
Use the gift receipt included in the package. You can process the return online using the gift order number or take it to a store. Without a gift receipt, you may be offered store credit at the current price.
How long do Anthropologie refunds take?
After they receive your return, it takes about 5-10 business days to process. The refund to your card then takes another 7-14 business days to appear. You’ll get an email when it’s issued.
What if my return is past the 60-day window?
Returns outside the 60-day window are generally not accepted. In rare cases, a store manager might offer store credit as a one-time courtesy, but this is not guaranteed.
Knowing the details of the Anthropologie returns policy empowers you to shop with confidence. By following the guidelines on time limits, item condition, and using the provided return methods, you can ensure a straightforward process. Always double-check your items before sending them back and keep that packing slip handy. With this knowledge, you can focus on finding the perfect pieces you’ll love to keep.