Anthropologie Return Policy

If you’ve ever bought something from Anthropologie, you know the joy of finding that perfect piece. But what happens when it doesn’t work out? Understanding the Anthropologie return policy is key to a stress-free shopping experience. This guide breaks down everything you need to know, from time limits to condition requirements, so you can shop with total confidence.

The core Anthropologie return policy is designed to be customer-friendly. You have 90 days from the date your order shipped to initiate a return for a refund. For a full refund, items must be unworn, unwashed, and in their original condition with all tags attached. This applies to purchases made online, in-store, or through their catalog.

It’s important to note that your return method might affect your refund. Returns made by mail typically receive a refund to your original payment method. Returns made in-store can get you a refund on the spot, or you can opt for store credit. Always bring your packing slip or the original credit card you used for in-store returns.

What Items Are Final Sale?

Not everything can be sent back. To avoid surprises, you should know which items are considered final sale. These are non-returnable and often cannot be exchanged either.

Face masks and other PPE items.
Personalized, monogrammed, or altered merchandise.
Gift cards and e-gift cards.
Items marked “Final Sale” at the time of purchase.
Certain beauty and fragrance products, especially if opened or used.
Swimwear and intimate apparel if the hygiene liner is removed.
Furniture and large rugs (these may have specific damage-only return policies).

Return Timeframe: 90 Days and Beyond

The standard return window is 90 days. But what if you missed it? Anthropologie is often flexible. Returns made after 90 days but within one year of the ship date are usually eligible for merchandise credit only. This credit is typically issued in the form of an e-gift card.

After one year, items are generally not accepted for return or exchange. However, it never hurts to contact customer service if you have a special circumstance, especially for a defective item. They are known for good customer service.

Condition of Returns

This is the most crucial part for getting your refund. “Original condition” means just that. The item should look exactly as it did when you opened the box.

All original tags must be attached and intact.
Items must be unworn, unwashed, and free of any stains, odors, or damage.
Footwear should be tried on indoors only, with no signs of wear on the soles.
All original packaging, like dust bags for handbags or boxes for shoes, should be included if possible.

How to Return an Online Purchase

Returning an Anthropologie online order is straightforward. You have two main options: by mail or in-store. Here’s a step-by-step guide for both.

Option 1: Return by Mail (Using a Prepaid Label)

Log into your Anthropologie account and go to “Order History.”
Select the item(s) you wish to return and choose a reason.
Print the prepaid return shipping label that is generated. If you don’t have a printer, you can have the QR code sent to your phone for a drop-off.
Pack the item securely in its original packaging, include the packing slip, and seal the box.
Attach the return label clearly on the outside of the box, covering any old labels.
Drop the package at a USPS location or schedule a pickup.

Refunds are processed once the return is received at their warehouse, which can take 10-14 business days. You will get a confirmation email when it’s on the way.

Option 2: Return In-Store

This is often the fastest method. Simply bring the item, along with the original packing slip and the payment card used, to any Anthropologie store in the US or Canada. An associate will process your return immediately. You can choose a refund to your card or take store credit. Even without the slip, they can often look up your purchase with your ID or phone number.

Returning International Orders

If you are outside the United States, the return process is different. International customers are responsible for the cost of return shipping and any customs duties. You must contact Anthropologie Customer Service to initiate an international return and get instructions. Refunds for international returns are issued to the original payment method, minus the original shipping costs, which are non-refundable.

Exchanges Made Simple

Anthropologie does not offer direct exchanges through the mail. The easiest way to “exchange” an item is to process a return and then place a new order for the correct size or color. This ensures you get the item you want before it sells out.

For in-store exchanges, you can of course return your item and immediately purchase the new one right at the register. This is instant and avoids any waiting for refunds to clear.

Understanding Your Refund

How and when you get your money back depends on your return method.

Original Payment Method: Refunds to credit/debit cards or PayPal usually take 10-14 business days after the return is received. The timing depends on your bank.
Store Credit: Issued immediately for in-store returns. For mail returns, an e-gift card is emailed shortly after processing. This credit does not expire.
Sale Items: Items purchased on sale are refunded at the final sale price paid.
Shipping Costs: Standard shipping fees are non-refundable. If you paid for expedited shipping, that cost is also not refunded unless the return is due to an Anthropologie error.

Special Categories: Furniture, Rugs, and Wallpaper

These items have thier own specific rules due to their size and nature.

Furniture & Large Rugs: Often can only be returned for damage or defects reported within a specific period (like 30 days). You must inspect them immediately upon delivery. Returns for change of mind are usually not accepted due to high shipping costs. Always review the product page details before purchasing.
Wallpaper: All wallpaper sales are final because it is custom-cut to order. Double-check your measurements and color choices before completing your purchase.

What About Gifts?

Returning a gift is simple, even if you don’t have the order number. You will need the gift receipt. With a gift receipt, you can return the item by mail or in-store for merchandise credit. The credit will be issued as an Anthropologie e-gift card. Without any receipt, in-store returns may be accepted for the item’s current selling price as store credit, subject to manager approval.

Damaged or Defective Items

If your item arrives damaged or is defective, contact Anthropologie Customer Service immediately. Do not initiate a standard return. They will likely send a replacement item quickly and provide a prepaid label to send the damaged one back. You have a strong case for a return or exchange even outside the standard window for manufacturer defects.

Tips for a Smooth Return Experience

Keep the original packaging and tags until you are sure you’re keeping the item.
Initiate your return online quickly to get the process started, even if you plan to go to the store later.
Take a photo of your packed return box with the label attached for your records.
For expensive items, consider using a tracked and insured shipping method if a prepaid label isn’t provided.
Check the final sale list one more time before you buy, especially during big sales.

Anthropologie’s Return Policy vs. Other Brands

Anthropologie’s 90-day window is more generous than many retailers, who often offer 30 or 60 days. Their policy of accepting returns up to a year for store credit is also a standout benefit. However, their strict “final sale” categories are broader than some other clothing stores, so it pays to be careful with those types of items.

Frequently Asked Questions (FAQ)

How long do I have to return something to Anthropologie?

You have 90 days from the ship date for a full refund. For store credit, you can often return items up to one year after the ship date.

Can I return Anthropologie items without a receipt?

Yes, in many cases. In-store, they can often look up your purchase with your ID, email, or phone number. Without any proof, they may offer store credit for the item’s current price.

Does Anthropologie offer free returns?

Yes, for US orders returned by mail, they provide a prepaid USPS return label. You can also return for free at any store location.

What is Anthropologie’s return policy for sale items?

Sale items are returnable unless marked “Final Sale.” You will be refunded the sale price you paid, not the original price.

How do I return an Anthropologie wedding registry gift?

Registry gifts can be returned within 90 days with the gift receipt. You will recieve merchandise credit. It’s best to contact their registry department for specific help.

Can I return online orders to Anthropologie stores?

Absolutely. This is a fast and easy option. Just bring the item and your packing slip (or the credit card used) to any store.

How long do Anthropologie refunds take?

After they receive your return, it takes about 10-14 business days for the refund to post to your original payment method. In-store refunds to a card are usually faster.

Knowing the ins and outs of the Anthropologie return policy makes you a smarter shopper. By following the guidelines on timeframes, item condition, and final sale restrictions, you can ensure a seamless process every time. Keep your receipts, note the return window, and don’t hesitate to reach out to their helpful customer service team if you have any unique situations. With this knowledge, you can fill your cart with peace of mind.