Understanding the American Muscle return policy is key to a smooth shopping experience. Whether you’re buying parts for a classic project or new apparel, knowing the rules helps you shop with confidence. This guide breaks down everything you need to know, from time limits to condition requirements.
We’ll cover the step-by-step process for returns and exchanges. You’ll learn about restocking fees and how to handle damaged items. Our goal is to make sure you have all the information before you make a purchase.
American Muscle Return Policy
The core American Muscle return policy is designed to be straightforward. Most items can be returned within 90 days of purchase for a refund or exchange. This is a generous window that gives you plenty of time to inspect your order.
However, there are important conditions and exceptions to be aware of. Not every product follows the standard rule. Special items like clearance goods or installed parts have different guidelines.
Here are the foundational points of their policy:
* Return Window: 90 days from the date of purchase for most items.
* Condition Requirement: Items must be in new, unused, and resalable condition with all original packaging and tags.
* Proof of Purchase: You must have your original invoice or order number.
* Restocking Fee: A 20% fee applies to most returned items, with some exceptions.
* Return Shipping: The customer is typically responsible for the cost of return shipping.
What Items Are Not Returnable?
Certain products cannot be returned under any circumstances. This is crucial to understand before you buy. These non-returnable items help protect both the company and future customers.
Always double-check product descriptions for specific return notes. If you’re unsure, it’s best to contact customer service before ordering. Here’s a list of items that are generally final sale:
* Clearance or “As-Is” Items: These are sold with a deep discount and are not eligible for return.
* Special Order Parts: Items specifically ordered for your vehicle that are not standard inventory.
* Electronics: Once opened or installed, many electronic components (like tuners or dash cameras) cannot be returned.
* Installed Parts: Any part that has been installed or attempted to be installed on a vehicle.
* Cut or Modified Items: This includes cut brake lines, trimmed carpet kits, or shortened exhaust components.
* Intimate Apparel: For hygiene reasons, items like socks and headwear are final sale.
* Gift Cards: These are non-returnable and cannot be redeemed for cash.
Understanding Restocking Fees
A common part of the American Muscle return policy is the restocking fee. This is a percentage deducted from your refund to cover the cost of processing the return and restocking the item. It’s a standard practice in the automotive parts industry.
The standard restocking fee is 20%. But there are situations where this fee may be waived or might not apply. Knowing these can save you money.
For example, the fee is usually waived if:
* The item arrived damaged or defective.
* The wrong item was shipped to you by mistake.
* The product is being exchanged for a different size or color (for eligible items like apparel).
The restocking fee is applied after the item is received and inspected at their warehouse. It is deducted from the refund of the product’s purchase price, not including original shipping costs.
How to Start a Return with American Muscle
Initiating a return is a simple online process. You should always start here before sending anything back. This creates a return authorization (RMA) number, which is required for your return to be processed.
Without an RMA number on your package, your return may be delayed or even refused. Follow these steps to get started correctly.
Step 1: Log into Your Account
Go to the American Muscle website and log into your account. Navigate to “Order History” or “My Account” section. This is the easiest way to access your eligible orders.
Step 2: Select the Item to Return
Find the order containing the item you wish to send back. Click on the order details and select the specific product. You will be asked to provide a reason for the return from a dropdown menu.
Step 3: Choose Refund or Exchange
Select whether you want a refund to your original payment method or an exchange for a different item. Note that exchanges are subject to product availability.
Step 4: Receive Your RMA & Instructions
After submitting your request, you will receive a Return Merchandise Authorization (RMA) number via email. This email will also include the return shipping address and any special instructions. Print the RMA slip and include it inside your return box.
Packaging and Shipping Your Return
Proper packaging is essential for your return to be accepted. The item must be in its original, undamaged box with all included parts, manuals, and hardware. Use the original packaging whenever possible.
If the original box is damaged, use a sturdy replacement box with ample padding. Loose parts can cause damage during transit, leading to a rejected return. Here’s what to do:
1. Securely pack the item with all accessories.
2. Place the printed RMA slip inside the box.
3. Do not write on or attach labels directly to the product’s original box; use an outer shipping box.
4. Affix the shipping label to the outside of the box.
5. Consider using a trackable shipping service and retain your receipt until the refund is processed.
How Long Do Refunds Take?
Once your return is received at the warehouse, the processing time begins. Inspection usually takes 3-5 business days after arrival. After the item is approved, your refund is initiated.
The timing of the refund appearing in your account depends on your payment method:
* Credit/Debit Cards: 5-10 business days after processing.
* PayPal: 3-5 business days after processing.
* Store Credit: Usually issued within 1-2 business days after approval.
You will recieve an email notification once your refund has been issued. Contact customer service if you haven’t heard anything after two weeks from the delivery confirmation of your return.
Special Considerations for Automotive Parts
Returning car parts involves extra care. The American Muscle return policy is strict about the condition of returned components. This is to ensure the safety and quality of parts sold to other customers.
A part that has been test-fitted or installed is almost always considered used. Even minor scratches or marks from installation attempts can void the return eligibility. Always dry-fit parts carefully without applying force or using tools.
For large or heavy items like exhaust systems or wheels, return shipping can be expensive. It’s a good idea to get a shipping quote before initiating the return. Some items may require a freight carrier, which has different procedures.
What to Do With Damaged or Incorrect Items
If your order arrives damaged or you recieved the wrong product, the process is different. Do not initiate a standard return. You should contact American Muscle customer service immediately.
Have your order number and photos of the damage or the incorrect item ready. They will typically provide a prepaid return shipping label in these cases and expedite the replacement. The restocking fee is waived for their errors.
For damaged items, it’s best to report it as soon as possible after delivery. Most carriers have a limited window for filing damage claims, so prompt action helps resolve the issue faster for you.
Tips for a Hassle-Free Return Experience
A little preparation can make the return process smooth. Following these tips can help you avoid common pitfalls and ensure you get your refund without delay.
First, always inspect your order as soon as it arrives. Check all parts against the packing slip and look for any visible damage. The sooner you identify a problem, the easier it is to resolve within the 90-day window.
Second, keep all packaging and documentation until you are sure you are keeping the item. Throwing away the original box or instructions can complicate a return later. It’s a simple habit that saves a lot of trouble.
Finally, be clear and honest about your reason for the return. Selecting the accurate reason from the dropdown menu helps their team process it correctly. It also provides valuable feedback to the company about their products.
Using Store Credit
Sometimes, opting for store credit can be beneficial. Store credit is often issued faster than a refund to a card. It also usually avoids the restocking fee, though this can vary, so check the current policy.
Store credit is a good option if you plan to make another purchase. It keeps the funds within the American Muscle ecosystem and can get you the correct part or size quickly. Just remember that store credit typically does not expire, but terms can change.
Frequently Asked Questions (FAQ)
Q: How long is the American Muscle return period?
A: The standard return period is 90 days from the purchase date for most items. Some products, like electronics or clearance items, may have a shorter window or be final sale.
Q: Does American Muscle have a restocking fee?
A: Yes, a 20% restocking fee applies to most returned items that are in new condition. The fee is often waived for returns due to company error (damage, wrong item) or for certain exchanges.
Q: Can I return a part if it doesn’t fit my car?
A: You can return it if it is in new, unused condition with all packaging. However, the standard 20% restocking fee will apply, as fitment is generally the responsibility of the customer to verify before ordering.
Q: What if I recieve a damaged item?
A: Contact American Muscle customer service right away. Do not use the standard return portal. They will guide you through the process for a replacement or refund, typically providing a prepaid return label.
Q: How do I get a return label from American Muscle?
A: For standard returns, you are responsible for return shipping and can use the carrier of your choice. For returns due to their error, they will email you a prepaid label after you contact customer service.
Q: Can I return tires or wheels?
A: Tires and wheels have specific return policies due to safety. They must be in brand new, unmounted condition with all stickers and labels intact. Mounted or balanced tires/wheels cannot be returned.
Q: What is the policy on returning opened electronics?
A: Most opened electronics are non-returnable for security and copyright reasons. It’s very important to verify compatibility and be certain before opening the packaging of any electronic device.
Q: How long does it take to get my money back from American Muscle?
A: After they receive and inspect your return, it takes 3-5 business days to process. Refunds to credit cards then take 5-10 additional business days. You will get an email confirmation when it’s issued.
By understanding the details of the American Muscle return policy, you can shop for your vehicle needs with greater peace of mind. Always double-check product listings for specific return notes, and when in doubt, reach out to their customer service team for clarification before finalizing your order. Keeping your packaging and acting promptly within the 90-day window are the best ways to ensure a positive outcome if a return is necessary.