If you’ve ever bought something that just didn’t work out, you’ll want to know the American Eagle returns policy. Understanding the rules makes sending things back simple and stress-free. This guide will walk you through everything, from time limits to how to get your money back.
We’ll cover online returns, in-store exchanges, and what to do with special items like swimwear. You’ll learn the easiest ways to package your return and what to expect for your refund. Let’s get started.
American Eagle Returns Policy
The core American Eagle returns policy is designed to be flexible for customers. You have 60 days from the date your order shipped to initiate a return for a refund. Items must be in new, unworn condition with all original tags attached.
For purchases made in-store, the 60-day period starts from your purchase date. It’s a good idea to keep your receipt or packing slip, as you’ll need the order number or a barcode for processing. This policy applies to both American Eagle and Aerie items.
What Items Can Be Returned?
Most items from American Eagle and Aerie are eligible for return under the standard policy. This includes tops, bottoms, dresses, outerwear, and accessories. The key condition is that the item must be in its original state.
Here’s a quick list of returnable merchandise:
- Jeans and pants (with tags still attached)
- T-shirts, sweaters, and hoodies
- Bras, underwear, and leggings from Aerie
- Dresses and skirts
- Jackets and coats
- Hats, bags, and other accessories
What Items Have Special Return Conditions?
Some product categories have specific rules you need to follow. These are in place for hygiene and safety reasons. It’s crucial to check these before you attempt to return.
- Swimwear: Returns are only accepted if the hygienic liner is intact and attached. The garment must be unworn.
- Face Masks: These are final sale and cannot be returned due to health concerns.
- Personal Care Items: Products like lotions or fragrances from Aerie are also final sale.
- Clearance Items: Check your receipt, as some clearance merchandise may be marked as final sale.
The 60-Day Return Window Explained
The 60-day return clock starts ticking as soon as your order leaves the warehouse, not when you receive it. You can find the “ship date” in your order confirmation email. For in-store buys, the countdown begins the day you make the purchase.
If you miss the 60-day window, don’t panic immediately. American Eagle sometimes offers store credit for items returned after the deadline. This is not guaranteed, but it’s worth asking a manager in-store about.
How to Return an Online Order
Returning an item you bought online is straightforward. You have two main options: returning by mail or going to a store. The method you choose can affect how quickly you get your refund.
Option 1: Return by Mail (Using a Prepaid Label)
This is the most common method for online returns. Follow these steps:
- Go to the American Eagle Returns Center on their website. You’ll need your order number and email address or zip code.
- Select the items you want to return from your order list.
- Choose your refund method (original payment or gift card).
- Print the prepaid return shipping label that is generated.
- Pack the items securely in any box or the original package. Attach the label clearly.
- Drop the package off at any USPS location or schedule a pickup.
Remember to get a drop-off receipt from USPS for your records. It can help if there’s any tracking issues later on.
Option 2: Return In-Store
This is often the fastest way to get your money back. You can return online purchases to any American Eagle or Aerie retail store in the United States or Canada. Just bring the items and your packing slip or order confirmation email.
The store associate will process the return right at the register. Your refund to the original payment method usually posts within a few business days. If you don’t have the proof of purchase, they might offer you the lowest selling price in store credit.
Packaging Tips for Mail Returns
Proper packaging prevents delays. Use a sturdy box or the original AE bag. Make sure all tags are still on the clothing. Include the return form from your packing slip if you have it, though the printed label is the most important part.
Don’t forget to remove any old shipping labels. This confuses the postal system and can slow your package down. Securely tape the new return label over the old address.
How to Return an In-Store Purchase
Returns for items bought in a physical store are easiest done at another store. You need your original receipt and the item with all tags. The return will be processed back to your original payment method if within 60 days.
If you lost your receipt, the store can often look up your purchase using the credit card you used. If that’s not possible, they may offer an merchandise credit for the item’s current selling price.
Exchanging an Item
Want a different size or color? Exchanges are simple. You can do an exchange in-store for any item. For online exchanges, the process usually involves returning the original item and placing a new order.
Doing the exchange in person is instant. You just pick the new item you want and the associate handles the transaction. There’s no need to wait for refunds and re-orders this way.
Understanding Refunds and Store Credit
How you get your money back depends on how you return the item and your original payment method. Here’s what to expect:
Refund to Original Payment
This is the standard refund. If you return an item with it’s tags and receipt within 60 days, the money goes back to the card, PayPal account, or gift card you used. Processing times vary.
- Credit/Debit Card: 5-10 business days after the return is processed.
- PayPal: 3-5 business days.
- American Eagle Gift Card: Usually within 24 hours.
Merchandise Credit or an e-Gift Card
You might get store credit in a few situations. If you return without a receipt, or after 60 days, you’ll likely receive an American Eagle gift card for the item’s current price. You can also choose an e-gift card as your refund method during the online return process if you prefer.
Store credit never expires, which is a nice benefit. You can use it online or in any store whenever your ready.
When Will I Get My Refund?
The timeline starts once the return is received and inspected at the warehouse. For mail returns, allow 1-2 weeks for transit, plus 3-5 business days for processing. Then add your bank’s processing time (5-10 days).
For in-store returns, the refund is initiated immediately. It still takes your bank a few days to show the credit. Always keep your return receipt until you see the refund in your account.
International Returns and Special Cases
Canadian Customer Returns
If you shopped at an American Eagle in Canada or on the Canadian website, you can return to any Canadian store. For mail returns from Canada, you might need to use a different returns portal. Check the Canadian website for specific instructions, as duties and shipping fees may not be refundable.
Returns for Gifted Items
Returning a gift is easy, even if you don’t have the receipt. You’ll need the gift receipt that came with the item. This will allow you to get store credit for the price the gifter paid.
Without any receipt, the store can usually issue a merchandise credit for the lowest recent selling price. The person who gave you the gift will not be notified of the return.
What If My Item is Damaged or Defective?
American Eagle stands behind the quality of their products. If you receive a damaged or defective item, contact Customer Service immediately. They will often provide a prepaid return label and expedite a replacement or full refund, even outside the standard 60-day window.
Take photos of the damage or defect as soon as you notice it. This can help speed up the resolution process when you contact them.
Tips for a Smooth Return Experience
- Act Quickly: Don’t let the 60 days slip by. Start the return process as soon as you know something isn’t right.
- Keep Tags On: Never remove the tags until you’re sure you’re keeping the item. Once tags are off, the return is much harder.
- Save Your Receipts: File away paper receipts or keep a dedicated email folder for online order confirmations.
- Inspect Upon Arrival: When your online order arrives, check everything right away. This gives you the maximum amount of time to decide.
- Use the Store Locator: If returning in-person, double-check store hours and locations online before you go.
Frequently Asked Questions (FAQ)
How long is the American Eagle return policy?
You have 60 days from the ship date (for online orders) or purchase date (for in-store) to return items for a refund.
Can I return American Eagle items without a receipt?
Yes, but you will likely receive merchandise credit for the item’s current lowest selling price instead of a cash refund.
Does American Eagle have free returns?
Yes, they provide a free prepaid USPS return label for online returns. In-store returns are always free.
What is Aerie’s return policy?
Aerie follows the same 60-day return policy as American Eagle, with special conditions for swimwear and final sale personal care items.
Can I return swimwear to American Eagle?
Yes, but only if the hygienic liner is completely intact and attached. The swimsuit must be unworn.
How do I start an American Eagle online return?
Visit the Returns Center on their website, enter your order number and email, and follow the steps to print a label.
Where can I return American Eagle online orders?
You can return them by mail using the provided label or take them to any American Eagle or Aerie retail store.
How long do American Eagle refunds take?
After the return is processed, refunds to cards take 5-10 business days. Store credit is often issued within 24 hours.
Can I return clearance items?
Most clearance items are returnable, but always check your receipt as some may be marked as final sale.
What is American Eagle’s exchange policy?
Exchanges are easily done in-store. For online, it’s usually faster to return and re-order the new item you want.
Knowing the ins and outs of the American Eagle returns policy gives you confidence to shop. You can try new styles knowing you have a full 60 days to make a decision. Whether you prefer the convenience of a mail-in return or the instant resolution of a store visit, the process is designed to be straightforward.
Always remember to keep your tags on and your proof of purchase handy. With this guide, you’re equipped to handle any return smoothly and get back to finding the perfect fit.