Shopping at American Eagle is a great way to get stylish clothes you love. But what happens if something doesn’t fit or you change your mind? Understanding the American Eagle return policy is key to a stress-free shopping experience. This guide breaks down everything you need to know, from time limits to condition requirements, so you can shop with total confidence.
American Eagle.Return Policy
The main policy covers returns and exchanges for items purchased from American Eagle stores or online at AE.com. It’s designed to be flexible, but there are important rules to follow. Knowing these details upfront saves you time and ensures your return goes smoothly.
What is the Return Timeframe?
You have a generous window to make returns. For most items, the standard return period is 60 days from the date of purchase. This applies to both online and in-store buys.
- Keep your original receipt or packing slip. The purchase date on it starts the clock.
- After 60 days, you may receive merchandise credit instead of your original payment.
- Holiday purchases often have extended deadlines. Check your receipt for specific dates during November and December.
Condition of Items for Return
To be eligible for a return, items must be in like-new condition. This means they haven’t been worn, washed, or altered. American Eagle needs to be able to resell the item.
- All original tags must be attached. Don’t remove the main fabric tag.
- Items should be free of stains, odors, or damage.
- Return shoes in their original box, if possible, to protect them.
- Underwear, swimwear, and earrings are typically final sale for hygiene reasons unless defective.
What Do You Need to Make a Return?
Having the right documentation is crucial. Here’s what you’ll need to bring or provide:
- Original Receipt or Packing Slip: This is the easiest way to process your return. It has the barcode they need to scan.
- Order Confirmation Email: If you shopped online, you can show the email on your phone.
- Payment Method: If you paid with a card, bring that same card. Refunds generally go back to the original form of payment.
- Government-Issued ID: For returns without a receipt, a valid ID is usually required for tracking purposes.
How to Return Online Purchases
Returning something you bought on AE.com is simple. You have two main options: by mail or in a store.
Option 1: Return by Mail (Using a Prepaid Label)
- Log into your AE.com account and go to “Order History.”
- Select the item(s) you want to return and choose a reason.
- Print the prepaid return label that is generated. You can also request a QR code for drop-off without printing.
- Pack the items securely in any box or the original mailer. Attach the label.
- Drop the package at any USPS location or with the carrier indicated on your label.
Refunds are processed once the return is received at the warehouse, which can take 7-10 business days after drop-off.
Option 2: Return In-Store
This is often the fastest method. Just bring the item and your packing slip or order confirmation to any American Eagle store. An associate will handle the return right at the register. Your refund will be processed immediately back to your original payment, or you can choose an exchange.
How to Return In-Store Purchases
If you bought something at a physical store, you should return it to a store location. Bring the item, the original receipt, and the payment card you used. The process is quick, and you’ll leave with your refund or a new item. If you lost your receipt, the store may be able to look up the purchase with the card you used or offer you store credit at the current selling price.
Refund Methods and Timing
How you get your money back depends on how you paid and where you return.
- Credit/Debit Card: Refunds go back to the original card. It may take 3-10 business days for your bank to post it after the return is processed.
- PayPal: Refunds are sent back to your PayPal account.
- AE Gift Card or Merchandise Credit: You will receive a new e-gift card or physical card.
- Cash: Cash purchases returned in-store will typically get a cash refund. For mail returns, you may receive a check or merchandise credit.
What About Exchanges?
Exchanging an item for a different size or color is easy. The quickest way is to visit a store. You can also process an exchange by mail, but it involves two steps: returning the original item and then placing a new order. Sometimes it’s faster to just do a return and then buy the new item you want separately.
Special Cases and Exceptions
Not every product follows the standard rules. Pay attention to these categories.
Final Sale Items
Some items are marked “Final Sale.” These cannot be returned or exchanged unless they arrive damaged or defective. This often applies to clearance items, heavily discounted goods, and certain product types like face masks.
International Returns
If you ordered from outside the United States, you cannot return items to a U.S. store. You must use the international return process outlined on the website for your region. Return shipping costs may not be covered, and duties/taxes are often non-refundable.
Aerie Returns
Aerie products, which is American Eagle’s sister brand, follow the same 60-day return policy. You can return Aerie items bought online to an American Eagle store, as they are the same company. The same condition rules apply, with strict hygiene policies on underwear and swim.
Tips for a Smooth Return Experience
- Inspect items as soon as they arrive. Don’t wait until day 59 to try something on.
- Hold onto your receipt and packing slips until you’re sure you’re keeping an item. Take a picture of your receipt as a backup.
- If returning by mail, consider getting a drop-off receipt from the carrier for proof.
- For gifts, use the gift receipt. This allows the person to exchange the item or get store credit without affecting the original purchaser’s refund.
What If You Have Problems With a Return?
Most returns are straightforward. But if you encounter an issue, here’s what to do:
- Contact Customer Service: For online order issues, call or chat with AE’s customer service. Have your order number ready.
- Speak to a Store Manager: If you have a dispute in-store, politely ask to speak with the manager. They often have more authority to resolve tricky situations.
- Check Your Email: All return confirmations and updates for mail-in returns are sent via email. Keep an eye on your spam folder too.
Frequently Asked Questions (FAQ)
How long does it take to get a refund from American Eagle?
After they receive your return, it takes about 7-10 business days to process. Then, your bank may take an additional 3-5 business days to post the refund to your account. In-store returns are usually instant to your card.
Can I return American Eagle items without a tag?
Items must have the original tags attached. Returns without tags are usually denied unless the store manager makes an exception for a clear defect. It’s best to never remove tags until your sure you’re keeping something.
Does American Eagle have a return policy for worn items?
Officially, no. The policy requires items to be unworn and unwashed. However, if an item is defective (like a seam unraveling after one wear), you should contact customer service as it may be covered under a warranty.
What is American Eagle’s return policy for online orders?
It’s the same 60-day policy. You can return online orders by mail with a prepaid label or take them to any American Eagle retail store for faster processing.
Can I return an AE gift I received?
Yes, with a gift receipt. This will get you an merchandise credit or exchange. Without any receipt, you might get store credit for the item’s current lowest selling price, which could be less than the giver paid.
Is there a return fee?
American Eagle does not charge a restocking fee for standard returns. Returns by mail are free with their prepaid label. However, for international returns, you are often responsible for the shipping costs.
What’s the difference between return and exchange policy?
A return gets your money back. An exchange swaps your item for another. The timeframes and condition rules are identical for both. Exchanges are easiest done in a physical store.
Knowing the American Eagle return policy inside and out makes you a smarter shopper. You can buy items to try on at home without worry, knowing you have a full 60 days to make a decision. Always remember to keep your receipts, leave the tags on, and return items in their original condition. With these guidelines, you’ll find the process is simple and hassle-free, letting you focus on finding the perfect jeans, tops, or accessories that you’ll love for a long time. If your ever unsure, a quick check of your receipt or the website’s help page will give you the most current information.