Understanding the Altered State return policy is the first step to a stress-free shopping experience with them. Whether you’re returning an item that didn’t fit your vibe or exchanging it for something better, knowing the rules makes everything smoother. This guide breaks down everything you need to know, from time limits to condition requirements, in simple, clear steps.
We’ll cover how to start a return, what items are final sale, and how to get your refund. You’ll also find tips to avoid common mistakes and answers to frequent questions. Let’s get started.
Altered State Return Policy
The core Altered State return policy is designed to be straightforward. In general, you have 30 days from the date you receive your item to initiate a return for a refund or exchange. The item must be in its original, unworn condition, with all tags attached and in the original packaging.
This policy applies to most items purchased online through their official website. However, there are important exceptions and specific conditions you must follow for your return to be accepted. Keeping your proof of purchase, like your order confirmation email, is crucial.
What Items Can You Return?
Most regular-priced apparel and accessories from Altered State are eligible for return within the 30-day window. This includes tops, bottoms, dresses, and outerwear. As long as you follow the condition guidelines, you should be fine.
* Clothing with original tags attached.
* Accessories like bags and hats in original packaging.
* Unworn footwear with no signs of use.
What Items Are Final Sale?
This is where you need to pay close attention. Some items are marked as final sale and cannot be returned or exchanged. This is a standard practice for many retailers.
* Items marked “Final Sale” on the product page or your receipt.
* Any garment that has been worn, washed, or altered.
* Items with missing tags or original packaging.
* Swimwear and bodysuits with the hygiene liner removed.
* Earrings for pierced ears (for obvious health reasons).
* Gift cards and downloadable products.
Condition Requirements Are Key
The condition of your item is the most important factor. Altered State will inspect every return. An item that doesn’t meet their condition standards will be sent back to you, and a refund will not be issued.
* Tags: All original tags and labels must be attached.
* Packaging: Return the item in its original packaging if possible.
* Unworn: No signs of wear, deodorant marks, perfume, stains, or odors.
* Undamaged: No rips, tears, or makeup stains.
How to Start a Return: A Step-by-Step Guide
Starting your return online is the easiest method. Follow these steps to ensure it’s processed correctly and quickly.
1. Log into Your Account: Go to the Altered State website and log into the account you used to make the purchase. If you checked out as a guest, you’ll need your order number and email address.
2. Find Your Order: Navigate to your order history and select the order containing the item you want to return.
3. Select Items for Return: Choose the specific item(s) you wish to return from that order. You’ll be asked to select a reason for the return from a dropdown menu.
4. Choose Refund or Exchange: Decide if you want a refund to your original payment method or an exchange for a different size or color. Note that exchanges are subject to availability.
5. Print Your Label: Once your return request is approved, you’ll receive a prepaid return shipping label via email. Print this label.
6. Pack Your Item: Securely pack the item in a shipping box or mailer. Attach the return label clearly on the outside. Make sure to remove or cover any old shipping labels.
7. Ship It: Drop off the packaged return at the designated carrier (usually USPS or UPS). Keep your drop-off receipt until you get confirmation that your return was received.
Understanding Refunds and Processing Times
Once Altered State receives your return at their warehouse, it will be inspected. This inspection process typically takes 5-10 business days after arrival.
After the inspection is approved, your refund will be issued. The time it takes for the refund to appear in your account depends on your payment method.
* Credit/Debit Cards: 5-10 business days after processing.
* PayPal: 3-5 business days after processing.
* Store Credit: Usually issued within 24-48 hours of approval.
You will receive an email notification once your refund has been initiated. Remember, original shipping fees are generally non-refundable unless the return is due to a company error, like sending the wrong item.
What About Exchanges?
If you need a different size, the exchange process is similar to a return. You can initiate an exchange through your online account. However, because exchanges depend on current stock, it’s sometimes faster to process a refund and then place a new order for the correct item.
For a direct exchange, you will typically be sent the new item once your return is received and approved. During high-demand periods, this can mean a longer wait if the new size is backordered.
Returning a Gift from Altered State
Returning a gift you received is a bit different. You won’t have the original order number or access to the purchaser’s account. Don’t worry, the process is still simple.
You’ll need the gift receipt that came with your item. Visit the gift return page on the Altered State website and enter the information from the gift receipt. Your refund will usually be issued as store credit to a digital gift card, which you can use for a future purchase.
Without a gift receipt, it can be very difficult to process a return. In some cases, customer service may offer store credit at the item’s current selling price if they can verify the purchase.
International Returns and Duties
If you are returning an item from outside the United States, you are responsible for the return shipping costs and any applicable customs duties or taxes. Altered State’s prepaid labels are typically for U.S. returns only.
It’s highly recommended to use a trackable and insured shipping service for international returns. Also, mark the package as a “Returned Merchandise” on the customs form to try and avoid being charged additional import duties on the returned goods. Refunds for international orders may take longer to process due to longer transit and customs clearance times.
Common Mistakes to Avoid With Your Return
A few small oversights can lead to your return being denied. Here’s what to watch out for:
* Missing the 30-Day Window: The clock starts when the item is delivered, not when you ordered it. Don’t wait to long to decide.
* Removing Tags Too Soon: Always try the item on carefully with the tags in a position where they won’t be damaged. If you cut them off, the return will be refused.
* Using the Wrong Packaging: Sending an item back in a damaged or dirty box can sometimes lead to issues. Use a clean, sturdy box.
* Forgetting the Return Label: You must use the official return label provided. Using your own method without authorization means they cannot track or guarantee your return.
* Not Checking for Final Sale: Always double-check your receipt and the product page before purchasing if you think you might need to return it.
Tips for a Smooth Return Experience
A little preparation goes a long way. Follow these tips to make sure your return is hassle-free.
* Act Quickly: Start the return process as soon as you know an item isn’t right.
* Take Photos: Before you pack the item, take quick photos of it with the tags attached. This provides proof of condition if any questions arise.
* Keep Records: Save your return tracking number and drop-off receipt until the refund is complete.
* Read the Fine Print: Always review the specific return policy page on the Altered State website before submitting, as policies can be updated.
What to Do If Your Return Is Denied
If Altered State denies your return, they will usually contact you via email with an explanation. The most common reasons are: the item was final sale, it was received after the 30-day period, or it failed the condition inspection.
If you believe the denial was a mistake, you can reply directly to the customer service email. Be polite and provide any evidence you have, like the photos you took before shipping. In cases where the item was defective upon arrival, they are usually more accommodating if you contact them promptly.
Contacting Altered State Customer Service
For questions that aren’t answered online, you can reach out to their customer service team. The best way is through the contact form on their website under the “Help” or “Contact Us” section. This creates a ticket that can be tracked.
Include your full name, order number, and a clear description of your issue. Response times can vary but are typically within a few business days. Avoid sending multiple messages, as this can slow down the response time for everyone.
Store Returns vs. Online Returns
Purchases made at a physical Altered State retail store must generally be returned to a store location. You cannot usually return an in-store purchase by mail. The same 30-day and condition rules apply, and you will need your original receipt.
Conversely, items bought online can often be returned to a physical store, which can speed up the refund process. Call your local store ahead of time to confirm they accept online returns and to check their current hours.
FAQ Section
Q: How long does the Altered State return process take?
A: From the day you drop off the package, expect 1-2 weeks for transit, 5-10 business days for inspection, and then another 5-10 business days for the refund to post to your account. The whole process can take 3-4 weeks in total.
Q: Can I return sale items to Altered State?
A: Only if the sale item is not marked “Final Sale.” Regular sale items that are still in new condition with tags can usually be returned within the 30-day window.
Q: What is Altered State’s return policy for damaged or incorrect items?
A: If you receive a damaged item or the wrong item entirely, contact customer service immediately. They will often provide a prepaid label and expedite the replacement or refund, and they should cover any extra shipping costs in this situation.
Q: Does Altered State offer free return shipping?
A: They typically provide a prepaid return label for U.S. returns, but some terms apply. Always check the policy at time of your return, as some promotions or final sale items might require you to cover the return shipping cost.
Q: Can I return Altered State items without the original packaging?
A: It’s strongly recommended to use the original packaging. While returns might be accepted without it if the item is otherwise perfect, using different packaging can sometimes lead to damage in transit, which would then cause your return to be denied.
Q: How do I check my Altered State return status?
A: Use the tracking number from your return shipping label to see when the package is delivered to their warehouse. After that, you will receive email updates on the inspection and refund stages. You can also log into your account on their website for status updates.
By following this detailed guide, you can navigate the Altered State return policy with confidence. Always remember to check condition requirements, act within the time frame, and keep your documentation. This ensures you can shop knowing you have options if your purchase isn’t quite what you imagined.