Understanding the ALDO return and exchange policy before you buy can save you time and hassle. This guide explains everything you need to know about their process, so you can shop with confidence.
ALDO Return and Exchange Policy
The ALDO return and exchange policy is designed to be straightforward for customers. It allows you to return or exchange items within a set period, provided they are in their original condition. Knowing the details helps ensure a smooth experience if your purchase isn’t quite right.
What Is the Return Timeframe?
You have 60 days from the date of purchase to initiate a return or exchange. This is a generous window compared to many other retailers. It gives you ample time to decide if your ALDO shoes or accessories are a perfect fit.
Remember, the 60-day clock starts on the day your order was placed, not necessarily when you received it. Always check your receipt or order confirmation email for the official purchase date.
Condition of Items for Return
To be eligible for a return or exchange, items must be in new, unworn, and resalable condition. This means:
- All original tags and labels are attached.
- Shoes show no signs of wear on the soles or uppers.
- Items are returned in their original packaging, including shoe boxes, dust bags, and any protective coverings.
- Accessories like handbags or belts have not been used and have all protective wraps.
Items that are damaged, soiled, or altered cannot be accepted. The store team will inspect your return upon receipt.
What Items Are Final Sale?
Some products are marked as “Final Sale” and cannot be returned or exchanged. It’s crucial to check this before buying. Typically, final sale items include:
- Clearance or heavily discounted merchandise.
- Special collaboration items or limited editions.
- Products marked explicitly as “Final Sale” online or on the receipt.
- Gift cards are also non-returnable.
Required Proof of Purchase
You must provide proof of purchase for any return or exchange. Acceptable forms include:
- The original sales receipt from an ALDO store.
- The packing slip from an online order.
- The order confirmation email or your online account order history.
- A gift receipt for items received as gifts.
Without a valid proof of purchase, ALDO may deny the return or only offer an exchange or merchandise credit at the current selling price.
How to Return an Online Purchase
Returning items bought on ALDO’s website is simple. You have two main options: by mail or in-store.
Option 1: Return by Mail (Prepaid Label)
This is the most common method for online returns.
- Initiate the return through your ALDO online account or using the order lookup tool on their website.
- Select the items you wish to return and print the prepaid return shipping label provided.
- Securely package the items in their original box, include the return form, and attach the label.
- Drop the package at any authorized carrier location (like USPS or UPS).
Refunds are processed to your original payment method once the return is received and inspected. This can take 10-14 business days after they get the package.
Option 2: Return In-Store
You can return online purchases to any ALDO retail store. This is often faster for receiving a refund.
- Bring the items in their original condition and packaging.
- Bring your proof of purchase (packing slip or order confirmation).
- A store associate will process the return. Your refund will be issued immediately to your original payment method if you have the card used.
How to Exchange an Item
Exchanges are also possible within the 60-day window. The process differs slightly based on where you bought the item.
In-Store Purchases
For items bought in a physical store, you must process the exchange at an ALDO store. You cannot mail an exchange for an in-store purchase. Simply bring the item and receipt to any store.
Online Purchases
For online purchases, the easiest way to exchange is to:
- Process a return for the original item (by mail or in-store) for a refund.
- Place a new order for the desired item or size online.
Alternatively, you can visit a store with your online order and they can often facilitate the exchange directly.
Understanding Refunds and Processing Times
Refunds are issued to the original form of payment used at the time of purchase. Here’s a breakdown of typical timelines:
- In-Store Returns: Refunds to a credit/debit card are usually instant but may take 3-7 business days to appear on your statement.
- Online Returns by Mail: Allow 10-14 business days from when ALDO receives the return for the refund to be processed. It may then take additional time for your bank to post it.
- PayPal or Other Payment Wallets: Refunds go back to that wallet and timing depends on the provider.
If you paid with a gift card, the refund will be reissued as a new electronic gift card.
International Returns and Exchanges
If you purchased from an ALDO website in a different country, you typically must return to that country. For example, items bought on ALDO Canada cannot be returned to an ALDO US store. You must use the return process for the website where you ordered. International return shipping fees are usually the customer’s responsibility, unless the item is defective.
What If My Item Is Defective?
ALDO stands behind the quality of its products. If you receive an item with a manufacturing defect, you are covered beyond the standard 60-day return period. Contact ALDO Customer Service immediately. They will guide you through the process, which may involve returning the item for a full refund, exchange, or repair, depending on the situation. You will need your proof of purchase.
Tips for a Smooth Return Experience
Follow these tips to avoid any issues:
- Try on shoes on a clean, carpeted surface to avoid marking the soles.
- Keep all tags and packaging until you’re sure you’re keeping the item.
- Act within the 60-day period—don’t wait until the last minute.
- For mail returns, consider using a trackable shipping service and keep your drop-off receipt until the refund is received.
- Double-check that the item is not final sale before attempting a return.
ALDO’s Warranty Information
ALDO offers a limited warranty on material and workmanship defects for a period of one year from the date of purchase. This is separate from the return policy. Warranty claims are assessed on a case-by-case basis and require proof of purchase. Normal wear and tear, or damage caused by accident or improper care, are not covered.
Frequently Asked Questions (FAQ)
How long do I have to return ALDO items?
You have 60 days from the purchase date to return items for a refund or exchange, as long as they are in new condition.
Can I return ALDO shoes if I’ve worn them?
No. Shoes must be unworn, with no marks on the soles or uppers, and in the original box to be eligible for return. Worn shoes cannot be accepted due to health and safety regulations.
Does ALDO offer free returns?
For online purchases returned by mail in the US and Canada, ALDO provides a prepaid return label, making the return free for you. In-store returns are always free.
What if I lost my receipt?
If you made the purchase in-store and are a member of the ALDO Crew loyalty program, your receipt may be stored in your account. Otherwise, without a receipt, ALDO may only offer an exchange or merchandise credit at the current price, subject to manager approval.
Can I exchange for a different color?
Yes, as long as the item you are exchanging is in new condition and within the 60-day window, you can exchange it for a different color, size, or style, subject to availability.
What is ALDO’s policy on returning sale items?
Sale items can be returned unless they are marked “Final Sale.” Always check the product page and your receipt for final sale notations before buying discounted items.
How do I return a gift to ALDO?
If you have a gift receipt, you can return the item within 60 days for a merchandise credit or exchange. Without a gift receipt, returns may not be possible unless the original purchaser initiates it.
Contacting ALDO Customer Service
If you have specific questions about your situation, it’s best to contact ALDO directly. You can reach them through:
- The Contact Us page on their official website.
- Phone support for your country (numbers listed on their site).
- Social media direct messages (for general inquiries, not for sharing private order info).
- Visiting your local ALDO store for in-person assistance.
Having your order number and proof of purchase ready will help them assist you faster.
By familiarizing yourself with the ALDO return and exchange policy, you can make informed purchases and handle any post-purchase needs efficiently. Always remember to check condition requirements and timeframes to ensure your eligibility. Keeping your receipt and original packaging safe is the best practice for any retail return.