Finding the perfect fit in clothing, especially with intimates and loungewear, can sometimes feel like a quest. You order a few sizes, hoping one will be just right, but what happens when the items that arrive don’t meet your expectations? Knowing a store’s return policy before you click “checkout” can make all the difference, turning a potential hassle into a simple, straightforward process. For fans of Aerie’s comfortable and stylish collections, getting familiar with their approach to returns is a key part of a confident shopping experience.
Whether you fell in love with a bralette online that doesn’t fit quite right in person, or you received a gift that isn’t your style, the aerie return policy is designed with a focus on customer happiness. It’s generally known for being flexible and accommodating, but like any policy, it has specific details that are helpful to know. Let’s walk through everything you need to know to navigate returns and exchanges with ease, ensuring you can shop with peace of mind.
What to Know About the Aerie Return Policy
At its core, the Aerie return policy is quite generous. The company stands behind its products and wants you to be completely satisfied with your purchase. For a smooth process, the most important thing to remember is the timeframe. Aerie typically allows returns and exchanges within 60 days of your original purchase date. This gives you a solid two months to decide if your new items are a perfect match for your wardrobe and lifestyle.
Another fantastic aspect of their policy is that it’s mostly no-fuss. You generally don’t need a reason for your return. If you changed your mind, the color wasn’t what you expected, or the fit is off, you can send it back or bring it to a store. The goal is to ensure you love what you bought. It’s always a good idea to double-check your items soon after they arrive, so you have plenty of time within that 60-day window to make a decision.
Returning Items You Bought Online
So, your online order arrived and something isn’t quite right. Don’t worry, the process for returning online purchases is simple. You have two main options: returning by mail or returning in person at an Aerie or American Eagle store. For a mail return, you’ll want to start the process through your Aerie account on their website or the mobile app. There, you can select the items you wish to return and print out a pre-paid shipping label. Pack the unworn, unwashed items with their original tags attached into a box, attach the label, and drop it at a postal service location.
Using the pre-paid label is convenient, but it’s important to note that Aerie typically deducts a return shipping fee from your refund. This fee is usually around $6, which covers the cost of shipping the package back to their warehouse. Once they receive and process your return, your refund will be issued to your original method of payment. The time it takes for the refund to appear on your statement can vary depending on your bank.
The Ease of In-Store Returns and Exchanges
If you have an Aerie or a combined American Eagle store nearby, making a return in person is often the quickest and easiest route. Simply bring the items you wish to return, along with your original packing slip or the email confirmation you received with your order. The store associates are usually very helpful and can process your return right at the register.
The biggest benefit of an in-store return is that the $6 return shipping fee is waived. You’ll receive a full refund back to your original payment method. This is also a great opportunity to make an exchange on the spot. If you found that a style you loved just needs a different size, you can often swap it out immediately without having to place a new online order and wait for another shipment.
Handling Returns Without a Receipt
We’ve all been there – a gift receipt gets lost, or an order confirmation email gets buried in your inbox. If you need to make a return but don’t have your proof of purchase, Aerie can often still help you. When you go to a store without a receipt, the associates can usually look up your purchase using the credit card you used to pay, your phone number, or the order number from the shipping confirmation.
If they are unable to locate the original transaction, the return will typically be processed for merchandise credit at the item’s current selling price. This is a good reason to hold onto your receipts, either physically or in your email, to ensure you get the full value you paid back. For online returns, a packing slip or order number is almost always required to initiate the process through your account.
A Few Helpful Tips for a Smooth Return Process
To make your return experience as seamless as possible, keeping a few things in mind can be a big help. First, always try to return items in their original, saleable condition. This means they should be unworn, unwashed, and with all original tags still attached. It’s also a good practice to include the original packing slip inside your return package when mailing items back.
Remember that final sale items are typically just that – final. These are often deeply discounted clearance pieces and are not eligible for return or exchange. Be sure to check the product description before purchasing to see if an item is marked as final sale. Lastly, don’t let the 60-day return window slip by. Marking a reminder on your calendar a week or two before the deadline can give you the nudge you need to make a decision.
Wrapping Up Your Aerie Returns
Navigating the world of online returns doesn’t have to be stressful. With a clear 60-day window and the flexibility of both mail-in and in-store options, the Aerie return policy is designed to be as comfortable as their clothing. The key takeaways are to keep your proof of purchase, be mindful of the condition of the items, and remember that returning in-store is the best way to avoid a shipping fee. By knowing these simple guidelines, you can shop the latest Aerie collections with total confidence, knowing that if something isn’t perfect, a simple solution is just a few steps away.