Knowing the Advanced Auto Parts return policy can save you time, money, and frustration. Whether you bought the wrong spark plug or a tool didn’t work as expected, understanding the rules makes the process smooth.
Advanced Auto Parts Return Policy
The core Advanced Auto Parts return policy is designed to be customer-friendly. Most items can be returned within 90 days of purchase with a receipt. This gives you a generous window to test a part or realize a purchase mistake. The policy covers a wide range of products, from batteries and wipers to tools and chemicals.
You have two main options for returning items: in-store or online. In-store returns are generally the fastest way to get a refund. Online returns require you to start the process on their website. The refund method typically matches your original payment.
What You Need for a Successful Return
Having the right documents and items with you prevents delays. Here’s what you should gather before heading to the store or mailing a package.
- The Original Receipt: This is the most important item. It provides proof of purchase, price, and date. A digital receipt or email confirmation usually works just as well as a paper one.
- The Product in Original Packaging: Whenever possible, return the item with all its original boxes, manuals, and accessories. This is especially important for electronic items or complex parts.
- The Payment Method Used: If you want a refund, bring the same credit card you used. If you paid with cash, you’ll likely get cash back. Store credit is another common option if you don’t have the receipt.
- A Valid Photo ID: For returns without a receipt, the store will often ask for your driver’s license or state ID. This is to help prevent fraud and track no-receipt returns.
Return Timeframes and Deadlines
Not all products have the same return window. It’s crucial to know these deadlines so you don’t miss your chance to return an item.
Standard 90-Day Return Window
The vast majority of items from Advanced Auto Parts fall under the 90-day return policy. This includes most auto parts, tools, and accessories. The count starts from your original purchase date, which is on your receipt.
Extended 180-Day Policy for Batteries
Batteries have a special, longer return period. You can return most batteries within 180 days. This recognizes that a battery might fail prematurely. You must have your receipt for warranty claims and returns.
Items with Limited or No Return Options
Some products cannot be returned due to safety or hygiene reasons. It’s good to be sure before you buy these items.
- Opened chemicals (like oil, coolant, or fuel additives)
- Special order parts that are not in stock
- Items that have been installed or used extensively
- Gift cards (these are non-refundable)
Step-by-Step Return Process
Follow these steps to ensure your return goes off without a hitch.
How to Return an Item In-Store
- Gather your item, original packaging, and receipt.
- Visit any Advanced Auto Parts store. You don’t have to go to the same location where you made the purchase.
- Go to the checkout counter and let the associate know you’d like to make a return.
- Provide the item and your receipt. The associate will process the return.
- Choose your refund method (original payment or store credit).
How to Return an Item Purchased Online
- Log into your account on the Advanced Auto Parts website.
- Go to “Order History” and find the order containing the item you want to return.
- Select the item and choose a reason for the return.
- Print the provided return label and packing slip.
- Securely package the item with the packing slip inside.
- Attach the label and drop the package at a designated shipping carrier (like UPS).
- Once the return is received and inspected, your refund will be processed. This can take several billing cycles to appear on your statement.
Understanding Refund Methods
How you get your money back depends on how you paid and if you have proof of purchase.
- With a Receipt: You will typically get a refund to your original payment method. Credit card refunds can take 3-7 business days to post. Cash purchases get cash back.
- Without a Receipt: You will likely receive store credit for the item’s current selling price. This is issued as a merchandise return card.
- Online Purchases Returned to Store: You can often return online orders to a physical store for instant store credit or a refund to your original payment method, if you have your packing slip or order confirmation.
Special Considerations and Exceptions
A few situations require extra attention. Knowing these details helps you avoid suprises.
Returning Used or Defective Parts
If a part is defective or doesn’t work, you can return it within the return window. Be prepared to explain the issue. For complex parts, the store might test it. Always bring all components and packaging, even if the item was used.
Warranty Returns vs. Standard Returns
There is a difference. A standard return is for buyer’s remorse or a wrong part. A warranty return is for a part that has failed within its warranty period. Warranty returns might be handled directly with the manufacturer, but Advanced Auto Parts can often facilitate the process. You will need your receipt for any warranty claim.
Holiday and Seasonal Return Extensions
Sometimes, purchases made during the holiday season (like November and December) have an extended return deadline, often into January. Check your receipt or ask a store associate during this time of year for the exact date.
Tips for a Hassle-Free Return Experience
- Keep your receipts. Take a photo of them with your phone as a backup.
- Don’t remove items from their packaging until you’re sure you need them.
- For large items, call the store ahead to confirm they can accept the return.
- Act quickly if you think you need to return something. Don’t wait until day 89.
- Be polite and clear with the store associate. They are there to help you.
Frequently Asked Questions (FAQ)
How long do I have to return something to Advanced Auto Parts?
Most items must be returned within 90 days of purchase. Car batteries have a longer 180-day return window.
Can I return something without a receipt?
Yes, but you’ll probable receive store credit for the item’s current price, not what you paid. A valid photo ID is usually required.
What items cannot be returned to Advanced Auto Parts?
Opened fluids and chemicals, special order parts, used safety items, and gift cards are generally non-returnable.
Can I return online orders to a store?
Yes, in most cases you can. Bring the item, its packaging, and your order confirmation email or packing slip to any store.
How long does a refund take?
In-store refunds to a card take 3-7 business days. Online return refunds begin after the warehouse receives and inspects your item, which can take up to two weeks total.
What is Advanced Auto Parts’ battery return policy?
Batteries can be returned within 180 days with a receipt. If a battery fails within its warranty period, a prorated credit or exchange is typically offered.
Are there restocking fees?
Advanced Auto Parts does not typically charge restocking fees for standard returns. However, special order items might be subject to fees if they are returned.
Can I return a used car part?
It depends. If the part is defective or incorrect, it can often be returned. If you simply installed the wrong part, its best to check with the store manager, as used parts may not be eligible.
Common Problems and How to Solve Them
Sometimes returns don’t go perfectly. Here’s how to handle common issues.
- Lost Receipt: Ask if they can look up your purchase using the credit card you used. If not, you’ll get store credit.
- Item Outside Return Window: Speak with a manager. They sometimes have discretion to make exceptions, especially for defective items or loyal customers.
- Opened Chemical Container: For safety reasons, these are almost never returnable. Be very sure before opening.
- Refund Not Appearing on Card: Wait the full 7 business days. If it still isn’t there, contact your card issuer first, then follow up with Advanced Auto Parts customer service with your return transaction details.
Understanding the Advanced Auto Parts return policy gives you confidence when you shop. By keeping your receipts, noting the return deadlines, and following the simple steps, you can handle any return easily. Always check the official website or ask in store for the most current policy details, as rules can occasionaly be updated. With this knowledge, you can focus on finding the right part for your vehicle.