Understanding the Venus return policy is the first step to shopping with confidence. Whether you’re trying a new style or a size didn’t fit, knowing the rules helps you make better choices.
This guide explains everything you need to know about returns and exchanges. We’ll cover time limits, condition requirements, and how to get your refund.
Venus Return Policy
The Venus return policy is designed to be straightforward for customers. You have 60 days from the date your order shipped to start a return for a refund. For exchanges, you have 90 days from the ship date to make a request.
This gives you a generous window to try on your items and decide what works. It’s important to note that the clock starts when your package leaves the warehouse, not when you receive it.
What Items Are Eligible for Return?
Most items purchased directly from Venus are eligible for return. This includes clothing, swimwear, and accessories. All returned items must be in their original, unworn condition.
They must also have all original tags attached and be in the original packaging if possible. Venus cannot accept returns for items that show any signs of wear, damage, or alteration.
- Dresses, tops, and bottoms
- Swimsuits and cover-ups
- Lingerie and sleepwear (with hygiene tags intact)
- Accessories like belts and bags
What Items Are Final Sale?
Some items are marked as “Final Sale” at the time of purchase. These cannot be returned or exchanged for any reason. It’s crucial to check the product description before buying these items.
Final sale items are often deeply discounted or part of a special clearance. Make sure you are certain about the size and style before completing your order.
- Items clearly marked “Final Sale” on the product page
- Certain promotional or gift-with-purchase items
- Items that have been personalized or monogrammed
Condition Requirements for Returns
To get a full refund, your return must meet strict condition requirements. Venus inspects all returned items carefully. An item that fails inspection may be sent back to you or the refund may be adjusted.
Here’s exactly what Venus looks for:
- Tags: All manufacturer tags and labels must be attached and untouched.
- Hygiene Liners: For swimwear and lingerie, the protective hygiene liner must be fully in place and unremoved.
- Packaging: Items should be returned in their original packaging, like garment bags or boxes, if you still have them.
- No Wear or Damage: Absolutely no signs of wear, perfume, deodorant, makeup, stains, or odors.
Special Notes on Swimwear Returns
Swimwear has the strictest return conditions due to hygiene reasons. You must try on swimwear over your own underwear. The garment must be completely clean and dry.
The hygienic liner inside the bottom piece must be fully intact and not peeled back at all. If this liner is tampered with, the return will be rejected.
How to Start a Venus Return
Starting a return is done online through your Venus account. You cannot process returns by mail or phone without first creating a return authorization. Follow these steps to ensure it’s done correctly.
- Go to the Venus website and log into your account.
- Navigate to “Order History” or “My Returns.”
- Select the order and the specific items you wish to return.
- Choose your reason for return and select either “Refund” or “Exchange.”
- Print the provided prepaid return shipping label.
- Package the items securely, attach the label, and drop at a USPS location.
Always use the official Venus return label. Using your own shipping method can cause delays and you won’t be able to track the package through their system.
Understanding Refunds and Processing Times
Once Venus receives your return, it takes about 10-14 business days for them to process it. After processing is complete, it can take an additional 3-10 business days for the refund to appear on your original payment method.
Refunds are issued to the original form of payment. If you used a gift card, the refund will go back to a new gift card. Store credit is sometimes offered as an option during the return process.
- Credit/Debit Cards: 3-10 business days after processing.
- PayPal: Refunds typically appear within 24-48 hours after Venus processes.
- Venus Gift Card: A new e-gift card is emailed after processing.
How Venus Exchanges Work
If you need a different size or color, an exchange is often the fastest option. You have 90 days from the ship date to request an exchange. The process is similar to a return, but you select “Exchange” during the online return setup.
Venus will ship the new item to you once the return is initiated, often before they receive your original item back. This is a huge benefit. However, if your returned item fails inspection, you will be charged for the new item.
- Initiate the exchange online for the desired new size/color.
- Ship the original item back using the provided label.
- Your new item is shipped out quickly, usually within 1-2 business days.
Exchange Limitations
Exchanges are subject to stock availability. If the new item you want is out of stock, you may need to choose a different color or style, or opt for a refund instead. You can only exchange an item for the same product in a different size or color; you cannot exchange for a completely different product.
Return Shipping Costs and Fees
Venus provides a prepaid return shipping label for your convenience. In most cases, there is no direct fee deducted from your refund for standard return shipping within the 60-day window.
However, there are some exceptions where fees may apply:
- International Returns: Customers outside the U.S. are responsible for all return shipping costs and any applicable customs duties.
- Exchanges After 60 Days: While exchanges are allowed up to 90 days, a $7.95 shipping and processing fee may be charged for exchanges initiated after the initial 60-day refund period.
- Non-Qualifying Returns: If a return is rejected for condition reasons and sent back to you, you may be responsible for the return shipping cost.
What to Do If You Have a Problem
Sometimes issues arise, like a package getting lost or a refund not appearing. The best first step is to contact Venus Customer Service. Have your order number and return tracking number ready.
You can contact them via email or phone. Their contact information is on the “Contact Us” page of the Venus website. Be polite and provide all the details to get the quickest resolution.
Tips for a Smooth Venus Return Experience
A little preparation can make the return process effortless. Follow these tips to avoid common pitfalls and ensure your refund is processed quickly and fully.
- Try on items carefully over your own clothes to protect them.
- Keep all tags and packaging until you are sure you’re keeping the item.
- Initiate the return online as soon as you know you want to send something back—don’t wait until the last day.
- Use a sturdy box or mailer and secure the items properly to prevent damage in transit.
- Get a drop-off receipt from the post office as proof you shipped the package.
Frequently Asked Questions (FAQ)
How long is the Venus return period?
You have 60 days from the ship date to return an item for a refund. For exchanges, you have 90 days from the ship date.
Can I return swimwear to Venus?
Yes, swimwear can be returned if it meets all condition requirements. The hygienic liner must be fully intact and the item must be unworn, clean, and dry.
Does Venus offer free returns?
Venus provides a prepaid return label for U.S. returns within the policy guidelines. There’s usually no direct deduction, though fees may apply for late exchanges or international returns.
How do I track my Venus return?
Use the tracking number on the prepaid return label you printed. You can also check the status in your Venus account under “My Returns.”
What if my Venus item is defective or wrong?
If you receive a defective item or the wrong item, contact Customer Service immediately. They will usually provide a special return label and expedite your replacement or refund.
Can I return a Venus gift?
Yes, items received as gifts can be returned. You will need the order number from the gift receipt. The refund will be issued as store credit to a Venus e-gift card.
What is Venus’s exchange policy?
The Venus exchange policy allows you to request a new size or color within 90 days. The new item is often shipped before they receive your return, but you will be charged if the return fails inspection.
Final Thoughts on the Policy
The Venus return policy is clear and customer-friendly when you understand the details. The key is to act within the time limits and pay close attention to the condition requirements, especially for sensitive categories like swimwear.
By following the online steps and using the provided labels, you can handle returns and exchanges without stress. Always double-check final sale items before purchasing, and keep your tags on until you’re completely satisfied. Knowing these rules makes shopping at Venus a much more relaxed experience, allowing you to focus on finding styles you love.