Von Maur Return Policy

Shopping at Von Maur is a great experience, but sometimes you need to return an item. Understanding the Von Maur return policy before you buy gives you peace of mind. It’s designed to be customer-friendly, but knowing the details will make your return process smooth and easy.

This guide covers everything you need to know. We’ll explain the timeframes, what items are eligible, and how to make a return in-store or by mail. You’ll also learn about special rules for gifts, electronics, and final sale items.

The core of the Von Maur return policy is straightforward. They offer a generous return window for most items purchased from their stores or website. The key is having your proof of purchase, like a receipt or gift receipt.

Items should be in new, unused condition with all original tags and packaging. This policy applies to both regular-price and sale items, making it one of the more flexible in the department store industry.

Standard Return Timeframe

For most purchases, you have a full year to return an item. Yes, you read that right—365 days from the date of purchase. This extended period is a standout feature of shopping at Von Maur.

The 1-year return window applies to items bought at any Von Maur store.
It also applies to items purchased online at vonmaur.com.
The clock starts on the date your purchase was made.

Required Condition for Returns

To qualify for a refund or exchange, your item must meet specific condition requirements. The general rule is that it should be in resellable condition.

Tags Attached: All original manufacturer tags and labels must be still on the item.
Original Packaging: Any boxes, dust bags, or special packaging should be included, especially for items like handbags, shoes, or electronics.
Unused & Unworn: The item cannot show any signs of wear, washing, or damage.

What You Need to Process a Return

Don’t forget your proof of purchase! This is the most important thing to bring with you. Without it, your return options may be limited.

Original Receipt: This is the best and fastest option. It allows for a full refund to your original payment method.
Gift Receipt: If the item was a gift, a gift receipt will allow for an exchange or store credit.
Packing Slip: For online orders, your packing slip works as a receipt.
Credit Card: If you lost your receipt but used a credit card, the store may be able to look up your purchase.

Refund Methods

How you get your money back depends on how you paid and if you have the receipt. Here’s what to expect:

With Original Receipt: Refunds are issued to the original form of payment (credit/debit card, Von Maur charge, etc.).
With Gift Receipt or Without Receipt: You will typically receive a merchandise credit or gift card.
Cash Purchases: A cash refund may be given if you have the original receipt, though store policy may guide this toward a merchandise credit for larger amounts.

How to Make a Return Step-by-Step

You have two main options for returning your Von Maur items: in-store or by mail. The in-store method is usually faster for getting a refund.

Returning an Item In-Store

This is the simplest method if you live near a Von Maur location. Just follow these steps.

Gather the item, all its tags, packaging, and your receipt (or gift receipt).
Bring everything to any Von Maur store’s customer service desk. You don’t have to go to the same store where you bought it.
A sales associate will check the item’s condition and your receipt.
They will then process your refund or exchange based on the policy guidelines.

Returning an Item by Mail

If you can’t visit a store, you can mail your return back. The process takes a bit longer but is still simple.

Locate your packing slip or order confirmation email. You’ll need the order number.
Go to the Von Maur website and visit the “Returns & Exchanges” section. You might be able to initiate the return and print a prepaid return label from there.
If a prepaid label isn’t available, you will need to pay for postage yourself. It’s a good idea to use a trackable shipping service.
Securely package the item with all tags and packaging. Include the copy of your receipt or the return form from the website.
Mail the package to the address provided. Once the return is received and inspected, your refund will be processed.

Special Category Return Rules

Some items have specific return rules that differ from the standard policy. It’s important to check these before you buy.

Electronics and Fine Jewelry

These high-value categories often have shorter return windows for security reasons.

Electronics: Items like headphones, speakers, and other electronics typically must be returned within 30 days of purchase. They must be in perfect condition with all accessories, manuals, and original boxes.
Fine Jewelry: Returns are usually accepted within 30 days as well. The item must be unworn and in its original packaging with all certificates (like a diamond grading report).

Final Sale and Clearance Items

Not everything is returnable. Always check the item’s ticket or online description for final sale notes.

Items marked “Final Sale,” “As-Is,” or “Clearance” are often not eligible for return, exchange, or refund.
This is common for deeply discounted merchandise, so be sure of your purchase.

Personalized or Altered Items

If an item has been customized for you, it generally cannot be returned.

This includes monogrammed goods, specially ordered furniture, or garments that have been altered by Von Maur’s tailoring service.
Check with the associate at the time of purchase if you have any doubts about customization.

Exchanges vs. Returns

Sometimes you don’t want your money back—you just want a different size or color. Von Maur’s exchange process is easy.

How to Do an In-Store Exchange

Exchanges are best done in person. Bring the item and receipt to customer service. You can then select the new item you want. If the new item costs more, you’ll pay the difference. If it costs less, you’ll get a refund for the difference or store credit.

How to Do an Exchange by Mail

Mail exchanges are less common. Usually, it’s easier to process a return for a refund and then place a new order for the item you want. Contact customer service if you specifically need a mail exchange, as they can guide you.

Returning Gift Purchases

Receiving a gift from Von Maur is wonderful, and their gift return process is considerate.

With a Gift Receipt

If the giver included a gift receipt, you’re all set. Take the item and the gift receipt to any Von Maur store. You can exchange it for something you prefer or receive a merchandise credit/gift card for the item’s current selling price.

Without a Gift Receipt

If you don’t have a gift receipt, you can still often make a return. The store may be able to look up the purchase if you have details like the gifter’s name or phone number. Without proof, you may receive a merchandise credit for the item’s lowest recent selling price.

Common Return Scenarios & Solutions

Let’s look at some specific situations you might encounter.

What if I Lost My Receipt?

Don’t panic. If you used a Von Maur charge card or another credit card, the store can often look up the purchase in their system. You’ll need to present the card you used. If the purchase is found, they can process your return. Without any proof, you may get store credit for the current price, which could be lower than what was paid.

What if the Item is Damaged or Defective?

If you receive a damaged or defective item, contact Von Maur immediately. They will make it right. For in-store purchases, take it back with your receipt. For online orders, call customer service. They will typically cover the cost of return shipping for faulty merchandise and send you a replacement or issue a full refund.

What About Late Returns?

The one-year policy is generous, but what if you’re past that? It’s still worth contacting customer service. While not guaranteed, they are known for exceptional customer service and may offer a store credit or exchange option on a case-by-case basis, especially if the item is still in new condition.

Tips for a Smooth Return Experience

A little preparation goes a long way. Follow these tips to avoid any hassles.

Keep Your Receipts: File them in an envelope or take a photo with your phone as soon as you get home.
Leave Tags On: If you’re unsure about an item, keep all tags attached until you’re certain you’re keeping it.
Test Electronics Quickly: If you buy electronics, open and test them within the 30-day window to ensure they work.
Check Online First: Before going to the store, check the Von Maur website for the most current return policy, as details can occasionally change.
Be Polite: Customer service associates are more likely to help find a solution if you’re friendly and understanding.

Frequently Asked Questions (FAQ)

How long does a Von Maur return take to process?

In-store refunds to a credit card usually appear on your statement within 3-7 business days. For mailed returns, allow time for shipping plus 7-10 business days for processing after the warehouse receives your package.

Does Von Maur have a return policy without a receipt?

Yes, but it’s subject to approval. Without a receipt, you may receive a merchandise credit for the item’s current selling price. They may also ask for your ID to track return activity.

What is Von Maur’s return policy for online orders?

It’s the same as in-store: a 1-year return window for most items. You can return online purchases by mail using the instructions on your packing slip, or you can bring them to any Von Maur store for faster processing.

Are there any return fees?

Von Maur does not charge a restocking fee for standard returns. However, if you return an item by mail and a prepaid label was not provided, you are responsible for the cost of return shipping.

Can I return worn shoes?

Shoes must be unworn, with the original soles completely clean and free of marks. They must be returned with the original shoe box, which is considered part of the product.

What is the holiday return policy?

Purchases made during the holiday season (often November and December) often have an extended return window, sometimes into late January. The exact date is posted each year, so check your receipt or the website during the holidays.

Does Von Maur accept returns on cosmetics?

For health and safety reasons, opened cosmetics and fragrances are generally not returnable unless they are defective. Unopened products in original packaging can usually be returned with a receipt.

Final Thoughts on the Policy

The Von Maur return policy is genuinely customer-centric. The one-year return window is almost unmatched and takes the pressure off your purchasing decisions. The key to a successful return is keeping your items in new condition and holding onto your receipt or packing slip.

Whether you’re returning a gift, swapping a size, or sending back an online order, the process is designed to be straightforward. By following the guidelines outlined here—checking special category rules, preparing your items properly, and choosing your return method—you can handle any return with confidence. Remember, if you’re ever unsure, your local Von Maur customer service team is there to help you find a solution.