If you’ve recently bought something from Wander Prints and have questions, understanding the Wander Prints return policy is your first step. This guide will walk you through everything you need to know, from time limits to how to get your refund.
We’ll cover the details for different product types, the simple steps to start a return, and what to expect with exchanges. Our goal is to make this process as clear and stress-free as possible for you.
Wander Prints Return Policy
The core Wander Prints return policy is designed to be straightforward. In general, you have 30 days from the date you receive your item to initiate a return for a refund. The item must be in its original, unused condition, with all tags attached and in the original packaging.
It’s important to start the return process within this window. Once your return is received and inspected, Wander Prints will process your refund. Please note that return shipping costs are typically the responsibility of the customer, unless the return is due to an error on their part or a defective product.
What Items Are Eligible for Return?
Most standard items from Wander Prints are eligible for return. This includes:
- Art prints and posters
- Framed artwork
- Canvas wraps
- Home decor items like throw pillows and mugs
What Items Are Non-Returnable?
For hygiene and customization reasons, some items cannot be returned. These are clearly marked on the product page, but generally include:
- Digital download products (once accessed).
- Items marked as “final sale” or “clearance.”
- Customized or personalized prints where you’ve added your own text or made specific size alterations.
- Gift cards.
Condition of Returns
To qualify for a refund, your return must meet specific condition requirements. The item must be in the same state you recieved it. It should be unworn, unused, and unwashed. All original tags and packaging materials must be intact.
For framed art or canvases, this means no scratches, dents, or damage to the frame or surface. The protective packaging they arrived in is crucial for a safe return shipment.
Return Timeframe and Deadlines
You have a strict 30-day window to start your return. The clock starts on the day your order is delivered (as shown by the carrier tracking). It’s a good idea to initiate the return as soon as you know you want to send it back.
After you submit your return request, you’ll usually have 7-10 days to physically ship the item back. You’ll get a prepaid return label or instructions. Make sure you ship it within this period to avoid any issues with your refund.
Step-by-Step Return Process
Following the correct steps ensures your return is processed quickly and without delay. Here is the standard procedure:
Step 1: Initiate Your Return Online
Do not ship the item back without authorization. First, go to the Wander Prints website and find the “Returns & Exchanges” page, often linked in the footer. You’ll need your order number and the email address used to place the order.
Log into your account, find the order containing the item you wish to return, and select it. Choose the reason for return from the dropdown menu provided. This feedback is actually helpful for them.
Step 2: Receive Your Return Authorization & Label
Once your request is submitted, Wander Prints will review it. If it meets the policy criteria, they will authorize the return and email you a return merchandise authorization (RMA) number and a prepaid return shipping label.
Print this label clearly. The RMA number is crucial; write it on the outside of the box or ensure the label is visible. Packages returned without this authorization may be refused or delayed significantly.
Step 3: Pack Your Item Securely
Repack the item in its original packaging, including any boxes, sleeves, or protective corners. If you no longer have the original box, use a sturdy shipping box with ample padding (bubble wrap, paper) to prevent damage in transit.
Securely attach the printed return label over any old labels on the box. It’s also a smart idea to take a photo of the packaged item and the label for your records, just in case.
Step 4: Ship the Package
Drop off the packaged item at the designated carrier (USPS, UPS, or FedEx, as specified on your label). Get a drop-off receipt or tracking number as proof of shipment. The tracking on the label will allow you and Wander Prints to monitor the return’s progress.
Step 5: Wait for Processing and Refund
After the carrier delivers your return to the Wander Prints warehouse, allow 5-10 business days for them to receive and inspect the item. You will recieve an email notification once the inspection is complete.
Upon approval, your refund will be issued to your original payment method. The time it takes for the refund to appear on your account depends on your bank or card issuer, but it usually shows within 5-10 business days after Wander Prints processes it.
Understanding Refunds and Exchanges
How Refunds Are Issued
Refunds are issued to the original form of payment. If you paid with a credit or debit card, the refund goes back to that card. For PayPal orders, the refund is sent to your PayPal account.
Important: The cost of original shipping is non-refundable in most cases. Additionally, if you opted for a expedited shipping method on your original order, that extra cost is also not refundable. Return shipping fees, as mentioned, are deducted unless the return is due to a company error.
Requesting an Exchange
If you want a different size, color, or style of the same product, an exchange is often simpler than a return and repurchase. The process is very similar to a return.
During the online return initiation, select “Exchange” as your preference and specify the new item you want. Wander Prints will then guide you through the steps. Often, they will ship the new item once the return is scanned by the carrier, which speeds things up.
Please note that price differences apply for exchanges. If the new item costs more, you’ll need to pay the difference. If it costs less, you’ll be refunded the difference.
Damaged or Defective Items
If your order arrives damaged, defective, or is not what you ordered, the process is different. Contact Wander Prints customer service immediately—within 48 hours of delivery is best. Provide photos clearly showing the damage or error.
In these cases, Wander Prints will typically cover all shipping costs for the return and replacement. They will often send out the correct or a new item right away, without waiting for the return to arrive first. This is part of there commitment to customer satisfaction.
International Returns and Special Cases
International Order Returns
Returning an item from outside the United States involves more steps. You are still subject to the 30-day return window. However, you are responsible for all international return shipping costs and any applicable customs duties or taxes incurred during the return.
Wander Prints may not provide a prepaid international label. You will likely need to arrange and pay for the return shipment yourself using a carrier of your choice. Ensure you fill out the customs form accurately, marking it as a “Returned Good” to avoid additional taxes.
Refunds for international returns are processed in the same way, but may take longer to appear due to international banking processes.
Holiday and Extended Return Periods
During major holiday seasons, such as the winter holidays, Wander Prints often announces an extended return window. For example, purchases made in November and December might have a return deadline in late January.
Always check the website’s policy banner during these times or your order confirmation email for any special holiday return instructions. This extended policy is usually automatic for eligible items purchased within the stated dates.
Tips for a Smooth Return Experience
- Inspect your order as soon as it arrives. This gives you the most time to decide and initiate a return if needed.
- Save all original packaging until you are sure you are keeping the item. It’s much harder to source appropriate packaging for fragile art later.
- Use the online portal. It’s the fastest and most reliable way to start a return and get your RMA label.
- Keep your return tracking number safe. This is your proof that you shipped the item back.
- Be patient during processing and refund periods. While Wander Prints aims for speed, warehouse processing and bank transfers take time.
Frequently Asked Questions (FAQ)
How long does it take to get a refund from Wander Prints?
After your return is delivered to their warehouse, allow 5-10 business days for inspection. Once approved, the refund is issued immediately. It then takes 5-10 additional business days for your bank or card issuer to post it to your account.
What if I missed the 30-day return window?
Returns initiated after 30 days are generally not accepted. However, it’s worth contacting customer service to explain your situation. In rare cases, they may offer store credit as a one-time courtesy, but this is not guaranteed.
Does Wander Prints offer free returns?
Standard returns are not free; the customer typically pays return shipping. Free return shipping is only provided if the return is due to a Wander Prints mistake (wrong item shipped) or a defective product.
Can I return a gift from Wander Prints?
Yes, but the process is slightly different. You will need the order number from the gift giver. If you don’t have it, contact the person who gave you the gift. Refunds for gifted items are usually issued to the original purchaser’s payment method, or as store credit to the gift recipient.
My return was lost in the mail. What happens?
This is why your drop-off receipt and tracking are vital. Once you hand the package to the carrier, it is their responsibility. Use your tracking to file a claim with the shipping carrier. Wander Prints can only process a refund once they physically receive the returned item.
Can I cancel or change my return request?
If you haven’t shipped the item yet, yes. Contact customer service as soon as possible with your RMA number to cancel the return request. If the item is already in transit, you will need to wait for it to be delivered and then contact them about a possible re-shipment, which may incur additional fees.
What is Wander Prints’ policy on exchanges?
Exchanges are encouraged for a different variant of the same product. The process mirrors the return process, but you select “Exchange” and choose your new item. You are responsible for any price difference and potentially for shipping costs on the new item.
We hope this detailed guide clarifies the Wander Prints return policy for you. By following these steps and keeping the conditions in mind, you can handle your return or exchange confidently. Always refer to the official Wander Prints website for the most current policy information, as details can occasionally be updated.