Understanding the Vouri return policy is essential before you make a purchase. Knowing the rules helps ensure a smooth experience if you need to send something back. This guide breaks down everything you need to know, from time limits and conditions to step-by-step instructions for processing a return. We’ll cover exchanges, refunds, and what to do with final sale items, so you can shop with confidence.
Vouri Return Policy
The Vouri return policy is designed to be straightforward for customers. In general, you have 30 days from the date you receive your items to initiate a return. Items must be unworn, unwashed, and in their original condition with all tags attached. This is standard for most apparel companies, and Vouri is no exception. It’s a good idea to inspect your items as soon as they arrive to make sure they’re right for you.
What Items Are Eligible for Return?
Most full-price items from Vouri can be returned within the 30-day window. This includes leggings, tops, shorts, and outerwear. The key is that the items show no signs of wear or damage. They must look just as they did when they were sent to you. Keep your receipt or order confirmation handy, as you’ll need it to start the return process.
What Can’t Be Returned?
Certain items are final sale and cannot be returned. It’s crucial to check the product description before buying.
* Final Sale Items: These are often marked clearly on the product page. They might be heavily discounted or part of a special promotion.
* Worn or Washed Items: Any item with signs of use, like pilling, odors, or stains, will not be accepted.
* Items Without Tags: The original hangtags and labels must still be attached.
* Gifted Items Without Proof: If you received a gift, you’ll need the original order number or a gift receipt.
The Condition of Your Return Matters
This is where many returns get rejected. “Original condition” means just that. The item should not have any perfume, deodorant, or makeup marks. It shouldn’t have been tried on for more than a quick fitting indoors. If you’ve taken the tags off, it’s likely Vouri will not accept the return. Always double-check the items before you send them back to avoid any issues.
How to Start a Vouri Return
Starting your return is an online process. You can’t initiate it by calling customer service or sending an email. Follow these steps to ensure it’s done correctly.
1. Log Into Your Account: Go to the Vouri website and log into the account you used to place the order. If you checked out as a guest, you’ll need your order number and email address.
2. Find Your Order: Navigate to your order history. Find the specific order containing the item(s) you wish to return.
3. Select Items for Return: Click on the order and select which items you want to send back. You’ll be asked to provide a reason for the return, which helps Vouri with quality feedback.
4. Choose Your Refund Method: You can typically choose between a refund to your original payment method or store credit. Be aware that refunds to cards can take longer to process.
5. Get Your Authorization & Label: Once you submit the request, you’ll receive a Return Merchandise Authorization (RMA) number and a prepaid shipping label. You must use this label. Do not ship the package without it.
6. Pack Your Items Securely: Place the items in their original packaging if possible. If not, use a sturdy box or mailer. Include the original packing slip if you have it, and attach the provided shipping label clearly.
7. Drop Off the Package: Take your sealed package to the designated carrier (like USPS or UPS). Get a drop-off receipt for your records—this is your proof of shipment.
How Long Do Refunds Take?
After Vouri receives your return, it takes about 5-10 business days for them to inspect the items. Once approved, the refund is issued. The timing for the refund to show up in your account depends on your bank or card issuer.
* Store Credit: Usually appears within 24-48 hours of approval.
* Credit/Debit Card Refund: Can take 5-10 additional business days to post.
* PayPal Refund: Often is the fastest, sometimes appearing within a few hours.
What About Exchanges?
Vouri does not typically offer direct exchanges through their return portal. The standard method is to process a return for a refund or store credit, and then place a new order for the size or color you want. This is actually often faster, as you can get your new item shipped immediately instead of waiting for the return to be fully processed first. Using store credit from your return can make this new purchase seamless.
Tips for a Smooth Exchange Process
* Check the stock of the item you want before you initiate the return. Sizes can sell out quickly.
* Use store credit for the new purchase to avoid double charges on your card.
* If you need the new item urgently, consider placing the new order right away and then processing the return. Just be sure you’re within the return window.
International Returns
If you ordered from Vouri but live outside their primary shipping country, the return process may differ. Often, international returns are not prepaid. You may need to cover the cost of return shipping yourself, and you are responsible for any customs duties or taxes incurred on the returned goods. These fees are rarely refundable. Always check the “International Returns” section on Vouri’s website for the most current policy before you initiate an international return. The time frame for refunds may also be longer due to customs processing.
The Final Sale Dilemma
What happens if you buy a final sale item and it’s defective or the wrong item was sent? The Vouri return policy for final sale is strict, but they do make exceptions for errors on their part or for damaged goods.
* Wrong Item Received: Contact Vouri customer service immediately with photos of the item you received and your packing slip. They will usually provide a prepaid label for you to return the incorrect item and send the right one.
* Damaged or Defective Item: Similarly, reach out with clear photos showing the damage or defect. Vouri’s customer service team will help you with a replacement or refund, even for final sale items, in these cases.
Tips for Avoiding Returns Altogether
While the Vouri return policy is helpful, it’s best to try and get it right the first time. Here are some tips.
* Read Size Guides Carefully: Don’t guess your size. Vouri provides detailed size charts for each product. Measure yourself and compare to the chart, as sizing can vary between styles.
* Check Fabric Content and Care: Understanding the material (like whether it’s a compressive fabric or a relaxed fit) can help you choose the right item for your needs.
* Read Customer Reviews: Reviews often contain invaluable info about fit, feel, and how the item holds up after washing. People often mention if an item runs large or small.
* Understand the Color: Screen colors can vary. Read reviews to see if the color in person matches the website photo.
What to Do If Your Return Is Denied
Sometimes, a return might be denied. This usually happens if the item doesn’t meet the condition requirements. If you believe this was a mistake, you can contact Vouri customer service. Be polite and provide your RMA number, order number, and any photos you may have taken of the items before you shipped them. The drop-off receipt from the carrier is also crucial here. While they may not reverse the decision, it’s worth a try if you have strong evidence.
Keeping Records is Key
Always take pictures of the items you’re returning, showing their condition and that the tags are attached, before you seal the box. Keep your email confirmation for the return authorization and your shipping receipt until the refund is complete. This paper trail solves most problems.
Vouri’s Warranty and Quality Commitment
Beyond the standard return window, Vouri stands behind the quality of their products. They often have a warranty against manufacturing defects for a longer period, sometimes up to a year. If a seam unravels or fabric fails under normal use well after the 30-day return period, it’s worth contacting them. They may offer a repair, replacement, or credit. This isn’t part of the standard Vouri return policy, but it’s a sign of their commitment to quality.
How to Make a Warranty Claim
Go through the customer service contact form on their website. Describe the issue in detail and provide photos of the defect, your order number, and the date of purchase. The process is similar to a return but is evaluated on a case-by-case basis for quality issues.
FAQ Section
How long does Vouri take to process returns?
Once your return package is delivered to their warehouse, it takes about 5 to 10 business days for Vouri to inspect the items and process your refund. The total time from when you mail it to seeing the refund in your account can be 2-3 weeks.
Is the Vouri return policy free?
Returns within the domestic country are usually free with the provided prepaid label. However, international customers often have to pay for return shipping. Always check your return instructions carefully.
Can I return Vouri items to a store?
Vouri operates primarily as an online retailer. They do not have traditional brick-and-mortar stores for returns. All returns must be initiated online and shipped back to their warehouse.
What if I lost my return label?
You can log back into your return portal on the Vouri website. There should be an option to reprint your label. If you can’t find it, contact customer service with your RMA number.
Does Vouri offer store credit?
Yes, you can often choose store credit as your refund method during the return process. Store credit is usually issued faster than a card refund and sometimes comes as an incentive.
Are Vouri returns easy?
The process is straightforward if you follow the instructions: initiate online, use the provided label, and ensure items are in new condition. Keeping your tags on and having your order info ready makes it simple.
How strict is the Vouri return policy?
They are reasonably strict about the condition of items, as most companies are. Items must be unworn with tags. The 30-day window is firm for standard returns, but they are accommodating for their own errors or defective products.
Can I return sale items to Vouri?
Only if they are not marked as “Final Sale.” Regular sale items that are not final sale can be returned within the standard 30-day period, provided they meet all other condition requirements.
Final Thoughts on Navigating Returns
The Vouri return policy is clear and standard for the industry. The key to a hassle-free experience is acting within 30 days, keeping items pristine with tags on, and carefully following the online return instructions. By measuring yourself, reading reviews, and understanding the product details, you can minimize the need for returns altogether. But if you do need to send something back, this guide should help you navigate the process smoothly and get your refund or credit without any unnecessary delays. Remember, taking a few photos before you ship your return is the best way to protect yourself in case any questions arise about the condition. With this knowledge, you can shop Vouri’s collections with greater peace of mind.