What Is H&m Return Policy

If you’ve ever bought something that didn’t quite work out, you’ve probably asked, ‘what is H&M return policy?’ Knowing the rules before you buy can save you a lot of hassle later. This guide breaks down everything you need to know about returning items to H&M, whether you shopped online or in a store.

We’ll cover the time limits, condition requirements, and the different methods you can use. You’ll also learn about exceptions for final sale items and how to handle returns without a receipt. Let’s get started.

H&M’s return policy is designed to be flexible for customers. In short, you have a generous window to change your mind. For most items, you can return them within 30 days of your purchase. The items must be in new, unused, and resalable condition, with all original tags and labels attached.

This policy applies to purchases made both online and at physical H&M stores across the United States. It’s a straightforward policy, but paying attention to the details is key to a smooth return process.

The 30-Day Return Window

Your 30-day return period starts on the day you receive your online order or the day you bought the item in-store. It’s a good idea to initiate your return sooner rather than later. Don’t wait until the last minute, as processing can take a few days.

If you’re mailing a return, the package must be postmarked by the 30th day. Dropping it off at the post office on day 30 is fine, as the postmark date counts, not the day H&M receives it. For in-store returns, you must bring the item back by the 30th day.

Condition of Items: What “Resalable” Means

This is the most important part of the policy. H&M will only accept returns if the items are in resalable condition. This means:

Unworn, unwashed, and unused.
All original H&M tags are still attached and intact.
Any original packaging (like for beauty products or underwear) is unopened.
No stains, smells, or damage.

Essentially, the item should look exactly as it did when you bought it. Trying something on at home is fine, but wearing it out for a day is not.

What You Need for a Successful Return

To make a return, you’ll need a few things. Having these ready will make the process quick and easy.

Proof of Purchase: This is your original receipt, the packing slip from your online order, or the email confirmation. If you used the H&M app, your digital receipt there works too.
The Payment Method: You should bring the original card you used, if possible. For refunds to your card, this helps speed things up.
Valid ID: For returns without a receipt or for certain large returns, a government-issued ID may be required. This is standard practice for many retailers to prevent fraud.

How to Return an Online Purchase

H&M gives you two main options for returning items you bought online: by mail or in a store. Here’s how each method works.

Option 1: Return by Mail (Free)

H&M offers a free return-by-mail service. This is convenient if you don’t live near a store. Follow these steps:

Log into your H&M account online or on the app and go to ‘My Orders.’
Select the item(s) you wish to return and choose the reason.
Print the pre-paid return label that is generated. If you don’t have a printer, you can have the QR code sent to your phone to show at a post office.
Pack the items securely in their original packaging or a sturdy box. Attach the return label.
Drop the package off at any USPS location or give it to your mail carrier.

Once H&M receives and processes your return, your refund will be issued. This usually takes 10-14 business days from the day you mail it.

Option 2: Return In-Store

This is often the fastest way to get your refund. You can return online purchases to any H&M store in the same country.

Bring the item(s) with all tags attached.
Bring your packing slip or order confirmation email (digital is fine).
Bring the payment card you used, if applicable.
Go to the cash desk in the store, and an associate will help you.

The advantage here is that your refund is typically processed immediately back to your card or given as store credit if you don’t have the card. It’s much quicker than waiting for mail processing.

How to Return an In-Store Purchase

Returns for items bought at a physical store are also simple. You must return them to an H&M store; you cannot mail them back.

Bring the item in its original condition with tags.
Bring your original receipt.
Bring the payment card you used.

The store associate will process your return at the register. If you paid with cash or a debit card, you may get cash back or a refund to your card. Credit card refunds go back to the credit card.

Understanding Your Refund

How you get your money back depends on how you paid and where you return the item.

Original Payment Card: This is the fastest method. Refunds to credit or debit cards usually appear on your statement within 3-10 business days after H&M processes the return.
Cash: If you paid with cash in-store, you can often receive a cash refund for in-store returns.
Store Credit/Gift Card: If you don’t have your original receipt or card, or if you’re returning a gift, you will likely receive the refund as H&M store credit. The value will be based on the item’s current selling price.
Online Payments (PayPal, etc.): Refunds are issued back to your PayPal account or other online wallet.

Special Cases and Exceptions

Not every item follows the standard 30-day rule. Here are some important exceptions to keep in mind.

Final Sale Items

Some items are marked as “Final Sale.” These cannot be returned or exchanged under any circumstances. This is common for:

Swimwear with the hygiene liner removed.
Earrings and other pierced jewelry for health reasons.
Products labeled “Final Sale” during major clearance events.

Always check the product description and your receipt for final sale notices before buying.

H&M HOME Products

Items from the H&M HOME collection, like bedding, decor, and tableware, also have a 30-day return policy. They must be in perfect, unused condition with all packaging. For saftey reasons, certain electrical items may have specific restrictions.

Beauty Products

For health and hygiene, H&M’s beauty products can only be returned if the original seal is unbroken and the packaging is untouched. Once opened, they are not eligible for return.

Returning a Gift

Returning a gift to H&M is possible even if you don’t have the receipt. You’ll need to bring the item to a physical store. The associate will process the return for store credit based on the item’s current selling price. A valid ID is usually required for gift returns without a proof of purchase.

It’s a good idea to call the store ahead to confirm their specific procedure for gift returns, as some locations may have slight variations.

Exchanges at H&M

H&M does not offer direct exchanges. The process is to make a return and then make a new purchase. Here’s the simplest way to handle it:

Return the item you don’t want using one of the methods above to get your refund.
Immediately purchase the new item you want, either in-store or online.

Doing this in-store at the same time is effectively an exchange, as you can use the refunded amount right away to buy the different size or color.

Tips for a Smooth H&M Return Experience

A little preparation can make your return effortless. Here are some pro tips:

Keep the Tags On: Never remove the tags until you’re sure you’re keeping the item.
Save All Packaging: Keep the shopping bag, the box, and any tissue paper for at least the return period, especially for online orders.
Act Quickly: Don’t let the 30 days slip away. Mark your calendar or set a reminder on your phone.
Check the Weather Policy: During the holiday season, H&M often extends its return window. For example, purchases made in November and December might be returnable until the end of January. Always check the website for the latest seasonal policy.
Use the H&M App: The app keeps all your receipts and order history in one place, making it easy to start a return.

What If Something Is Faulty?

If you buy an item that has a manufacturing fault (like a broken seam, missing button, or a defect), H&M’s policy is different. You can return faulty items even after the 30-day period for a full refund or exchange. You will need your proof of purchase. It’s best to contact customer service or bring it to a store to explain the situation.

International Returns

If you bought an item from an H&M website in another country, you generally cannot return it to a store in the United States. You would need to follow the return instructions for that specific country’s website, which often involves mailing it back internationally at your own cost. Always check the policy on the website you ordered from.

FAQs About H&M’s Return Policy

How long does it take to get a refund from H&M?

For in-store returns, refunds to cards are usually instant but can take 3-10 business days to show on your statement. For mail returns, allow 10-14 business days after H&M receives the package for the refund to be processed.

Can I return H&M online orders in store?

Yes, you can. This is often the fastest method. Just bring the items, the packing slip, and your payment card to any H&M store.

Does H&M offer return labels?

Yes, H&M provides a free pre-paid return label for online orders. You can print it or use a QR code on your phone at the post office.

What if I lost my H&M receipt?

If you made the purchase in-store and are a member of the H&M loyalty program, they can often look up your purchase. Otherwise, you can likely receive a refund as store credit for the current price of the item, with a valid ID.

Can I return sale items to H&M?

Yes, sale items follow the same 30-day return policy as long as they are not marked “Final Sale.” Always check the label on sale items before purchasing.

What is H&M’s return policy for worn clothes?

H&M does not accept returns on worn or used clothing. Items must be in new, resalable condition with all tags attached. This is a strict part of there policy.

Final Thoughts

Understanding H&M’s return policy gives you confidence when you shop. The key takeaways are the 30-day window, the requirement for items to be in new condition, and the flexibility of returning online purchases either by mail or in a store. Remember to keep your receipts and tags, and always check for final sale markings.

By following these guidelines, you can ensure that if a purchase doesn’t work out, the return process will be simple and stress-free. Now you have all the information you need to shop at H&M with peace of mind.