So you bought something from Selfie Leslie and need to send it back? Understanding the Selfie Leslie return policy is the first step to getting a smooth refund or exchange. This guide breaks down everything you need to know, from time limits to condition requirements, so you can handle your return with confidence.
We’ll cover the standard return window, what items can and cannot be returned, and the simple steps to start the process. Whether you ordered the wrong size or just changed your mind, having the right information makes all the difference. Let’s get started.
Selfie Leslie Return Policy
The core Selfie Leslie return policy gives you 30 days from the date you receive your item to initiate a return. The item must be in its original, unworn condition with all tags attached. Final sale items, like clearance or specially marked products, are typically not eligible for return or exchange.
It’s important to start the return process within that 30-day window, even if it takes a few more days to actually ship the package back. Always check your order confirmation email or your account on the Selfie Leslie website for the most up-to-date policy, as details can change.
What Items Are Final Sale?
Some products are marked as non-returnable for hygiene or promotional reasons. Here’s a common list:
- Clearance or heavily discounted items.
- Swimwear with the hygiene liner removed.
- Accessories like jewelry and hair pieces if the packaging is opened.
- Any item marked “Final Sale” at the time of purchase.
Condition Requirements for a Successful Return
To ensure your return is accepted, the item must meet these condition standards:
- Unworn, unwashed, and in original condition.
- All original tags and labels are attached.
- Packaged in the original brand packaging or a suitable alternative.
- No stains, scents, or damage of any kind.
How Long Do Refunds Take?
Once your return is received and inspected by the Selfie Leslie warehouse, it usually takes 5-10 business days for the refund to be processed. The time it takes for the credit to appear on your original payment method depends on your bank or card issuer, often adding another 3-5 business days. You will recieve a confirmation email when your return is approved.
Step-by-Step Return Process
Following the correct steps ensures your return is handled quickly. Here is the standard procedure:
1. Start Your Return Online
You must begin the process through the Selfie Leslie website. Log into your account and go to the “Order History” section. Find the order containing the item you wish to return and select it. If you checked out as a guest, you’ll need your order number and email address to access the portal.
2. Select Items and Reason
Choose the specific items from your order that your are returning. You’ll be asked to select a reason for the return from a dropdown menu (e.g., size, fit, changed mind). This information helps Selfie Leslie improve their products.
3. Choose Refund or Exchange
Decide if you want a refund to your original payment method or an exchange for a different size or color. Note that exchanges are subject to availability. If the item you want is out of stock, you may need to opt for a refund and place a new order.
4. Print Your Prepaid Label
Selfie Leslie often provides a prepaid return shipping label for U.S. returns. Print this label and securely attach it to the outside of your return package. Make sure to cover or remove any old labels. If a prepaid label isn’t provided, you may be responsible for return shipping costs.
5. Pack and Ship Your Item
Place the item securely in its original packaging or a sturdy box. Include the original packing slip or the return form generated during the process. Drop the package off at the designated carrier (like USPS or UPS) and keep your tracking number safe.
6. Track and Confirm
Use the provided tracking number to monitor your return’s progress. You’ll get an email from Selfie Leslie once they receive and inspect your return, and another when the refund or exchange is officially processed.
Understanding Return Shipping Costs
Who pays for return shipping depends on the reason for the return and sometimes your location. Here’s a general breakdown:
Free Returns
Selfie Leslie may offer free returns (via a prepaid label) for items that are defective, damaged, or incorrect due to a company error. Always check the policy details at the time of your return, as promotional free return periods can also occur.
Customer-Paid Returns
If you are returning an item because you changed your mind, ordered the wrong size, or it simply didn’t fit, you will typically be responsible for the return shipping cost. This fee is usually deducted from your refund total unless you purchased a return shipping insurance option at checkout, if available.
International Returns
For orders shipped outside the United States, customers are almost always responsible for the cost of return shipping and any applicable customs duties or taxes. The process might also involve a different returns center, so instructions will be provided in your return authorization.
Exchange Policy and How It Works
Exchanging an item for a different size or color is usually straightforward, but there are a few things to keep in mind.
Initiating an Exchange
The process starts the same way as a return. In the online portal, select “Exchange” as your preference and then choose the new size or color you want. Exchanges are processed after your original item is received and inspected. Availability of your desired item is not guaranteed until the exchange is finalized.
Price Differences and Exchanges
If the new item costs more, you will be charged the difference. If it costs less, you will be refunded the difference. All price adjustments are based on the current selling price on the website at the time your exchange is processed, not the price you originally paid.
Exchanges for Out-of-Stock Items
If the item you want to exchange for is out of stock, Selfie Leslie will likely contact you to offer an alternative or issue a refund to your original payment method. It’s a good idea to have a backup choice in mind when requesting an exchange.
Special Circumstances and Exceptions
Damaged or Defective Items
If your order arrives damaged or is defective, contact Selfie Leslie Customer Service immediately. Do not initiate a standard return. You will likely need to provide photos of the damage or defect. They will typically offer a replacement, if available, or a full refund, including any shipping charges you paid.
Wrong Item Received
If you recieved an item you did not order, follow the same steps as for a damaged item. Contact customer service directly with your order number and a photo of what you received. Selfie Leslie should provide a prepaid label for the return and expedite the correct item or issue a refund.
Late Returns
Returns initiated after the 30-day window are usually not accepted. The return portal may not even allow you to start the process. In rare cases, you can contact customer service to explain your situation, but approval for a late return is at their sole discretion and not guaranteed.
Refund Methods and Timing
Refunds are issued to the original form of payment used at purchase. Here’s how it breaks down:
- Credit/Debit Card: Refunds appear in 5-15 business days after processing, depending on your bank.
- PayPal: Refunds are usually faster, often within 3-5 business days of processing.
- Store Credit/Gift Card: If you opted for store credit or used a gift card, the refund is often issued as a new e-gift card code and may be emailed within 24-48 hours of return approval.
Remember, the “processing” clock starts only after the returns warehouse has inspected and accepted your return.
Tips for a Hassle-Free Return Experience
A little preparation can prevent delays or issues with your return.
Inspect Items Immediately
When your package arrives, open it right away and inspect everything. Check sizes, colors, and for any flaws. The sooner you identify a problem, the easier it is to resolve within the return window.
Keep Original Packaging
Don’t throw away the original bag, box, or tags until you are sure you are keeping the item. Returns without original tags are often rejected.
Take Photos for Proof
Before you ship your return, take clear photos of the item, the attached tags, and how you packed it. This provides proof of condition if any disputes arise during the inspection process.
Use a Trackable Shipping Method
Even if you use Selfie Leslie’s prepaid label, it should be trackable. If you pay for return shipping yourself, always choose a trackable service and retain the receipt until your refund is complete. This protects you if the package gets lost.
Frequently Asked Questions (FAQ)
What is Selfie Leslie’s return policy?
Selfie Leslie’s standard return policy allows returns within 30 days of delivery. Items must be unworn, unwashed, and have all original tags attached. Final sale items cannot be returned.
How do I return something to Selfie Leslie?
Start by logging into your account on the Selfie Leslie website, access your order history, and initiate the return. Follow the prompts to print a label, pack the item with its tags, and ship it back.
Does Selfie Leslie offer free returns?
Free returns with a prepaid label are sometimes offered for company errors or during promotions. For most change-of-mind returns, the customer covers the return shipping cost.
Can I exchange an item for a different size?
Yes, you can request an exchange for a different size or color during the online return process, subject to availability of the new item.
How long do Selfie Leslie refunds take?
After your return is received and inspected, processing takes 5-10 business days. The refund then takes additional time to post to your card or PayPal account, usually 3-5 more business days.
What if my item is on final sale?
Items marked “Final Sale” at purchase are not eligible for return, exchange, or refund unless they arrive damaged or defective.
What do I do if I received a damaged item?
Contact Selfie Leslie customer service directly with your order number and photos of the damage. Do not use the standard return portal for damaged or incorrect items.
Can I return a swimsuit?
Swimwear can only be returned if the hygienic liner is fully intact and undisturbed. If the liner has been removed or tampered with, the return will be rejected.
Contacting Customer Service
If you have questions that aren’t answered online, the best way to reach Selfie Leslie is through the contact form on their website’s “Help” or “Contact Us” page. You can also look for an email address there. Response times can vary but are typically within a few business days. Having your order number ready will speed up the process.
By understanding the Selfie Leslie return policy details before you buy, you can shop with greater peace of mind. Always double-check the policy on their official site at the time of your purchase, as terms are occasionally updated. Following the steps and condition requirements carefully is the key to a successful and timely return or exchange.