Sephora’s Return Policy

If you’ve ever bought something from Sephora that just didn’t work out, understanding Sephora’s return policy is your first step to a stress-free solution. This guide breaks down everything you need to know, from time limits to condition requirements, so you can shop with total confidence.

We’ll cover the standard policy, important exceptions, and the simple steps to make a return in-store or online. Whether you have a gently used foundation or an unopened perfume, we’ve got the details you need.

Sephora’s policy is designed to be flexible and customer-friendly. The core rule is straightforward: you can return new or gently used products for a full refund within a generous window. This applies whether you changed your mind or the product didn’t meet your expectations.

You need your original receipt or proof of purchase. For online orders, your packing slip or order confirmation email works perfectly. If you’re a Beauty Insider, your purchase is automatically tracked in your account, which makes things even easier.

The Standard Return Timeframe

For most purchases, Sephora offers a 60-day return period. This count starts from the date you purchased the item in-store or the date it was shipped to you from an online order. This two-month window gives you ample time to test the product properly.

Condition of Returned Items

Sephora accepts returns on both used and unused items. The term “gently used” is key here. It means you’ve tried the product a reasonable amount to decide if it’s right for you. A swatch on your hand or several uses of a skincare item is typically fine.

Used Products: Accepted within 60 days. The product should not be significantly depleted.
Unopened/New Products: Also accepted within 60 days, with the original seal intact if applicable.
Damaged or Defective Items: These can be returned at any time, even after 60 days. Contact Customer Service immediately.

Required Proof of Purchase

To process any return, Sephora requires verification. Always keep your receipt or digital proof. Here’s what’s accepted:

The original printed receipt from a store.
The packing slip from your online order.
The order confirmation email with the order number.
For Beauty Insiders, the purchase linked to your account (the associate can look it up).

Refund Methods

How you get your money back depends on how you paid and where you return the item.

In-Store Returns: Refunds are issued to the original form of payment. If you paid with a card, it goes back to that card. Cash purchases get cash back.
Online Returns (by mail): Refunds are issued as store credit to a Sephora e-gift card, unless the return is due to a Sephora error. The gift card is emailed to you.
Gift Returns: Items purchased as a gift (with a gift receipt) can be returned for store credit.

How to Make a Return Step-by-Step

Follow these simple steps to ensure your return goes smoothly. The process is a bit different for in-store and online returns, so choose the method that works best for you.

Returning an Item to a Sephora Store

This is often the fastest way to get your refund. Just bring the item and your proof of purchase to any Sephora store in the same country where you made the purchase.

Gather the item, all original packaging, and your proof of purchase (receipt, packing slip, or order confirmation).
Visit any Sephora store. You don’t need to go back to the exact store where you bought it.
Head to the checkout counter and let an associate know you’d like to make a return.
They will inspect the item, scan your proof of purchase, and process the refund to your original payment method.

Returning an Online Order by Mail

If there isn’t a store nearby, you can easily return items by mail using the pre-paid label provided by Sephora.

Log into your Sephora account online or on the app and go to your order history.
Select the item(s) you wish to return and initiate the return process. You’ll need to print a return authorization form and a pre-paid shipping label.
Place the item(s) and the return form in a shipping box. Securely attach the shipping label to the outside.
Drop the package off at the designated carrier (like UPS or USPS). Keep your drop-off receipt until the refund is issued.
Once Sephora receives and processes your return, you’ll get an email with a digital store credit gift card. This usually takes 10-14 business days after they get the package.

Important Exceptions and Special Cases

While the policy is broad, there are a few special categories with different rules. It’s crucial to know these before you attempt a return.

Fragrance Returns

For health and safety reasons, Sephora has a strict policy on fragrance returns. You can only return a fragrance if it is unopened and sealed in its original packaging. Once the seal is broken or the box is opened, the item cannot be returned or exchanged.

Sephora Collection Products

Products from Sephora’s own brand sometimes have special promotions, but the return policy remains the standard 60 days for both used and unused items. The same refund methods apply.

Final Sale Items

Some items are marked “Final Sale” at the time of purchase. These items are not eligible for return or exchange. This is common during clearance sales or on certain discounted sets. Always check the product page or receipt for this designation.

Products Purchased from Other Retailers

Sephora only accepts returns for items purchased directly from Sephora stores, Sephora.com, or the Sephora app. They cannot accept returns for items bought at other retailers like Kohl’s, JCPenney, or international Sephora locations outside the country.

Tips for a Hassle-Free Return Experience

A little preparation can make the return process quick and easy. Here are some pro tips based on common customer experiences.

Keep Your Receipts: File your Sephora receipts digitally or in an envelope. For in-store purchases without an account, this is your only proof.
Use Your Beauty Insider Account: Every purchase linked to your account is automatically recorded. This is the most reliable way to track purchases and simplify returns, even if you lose the paper receipt.
Return Sooner Rather Than Later: Don’t push the 60-day limit. If you know a product isn’t working, return it early to avoid any potential issues.
Include All Parts: When returning, include all components like applicators, lids, and outer boxes. Incomplete items may have their refund value adjusted.
Ask About Samples: If you’re unsure about a product, ask for a sample in-store before buying the full size. This can prevent the need for a return altogether.

Frequently Asked Questions (FAQ)

Can I return a product to Sephora without the box?

Yes, you can usually return a product without the original box. However, you must have the main product and its components (like a palette or a bottle). It’s always best to include the box if you have it, but it’s not always a strict requirement for a succesful return.

What is Sephora’s exchange policy?

Sephora does not offer direct exchanges. To get a different item, you would process a return for a refund and then make a new purchase. This can be done in one transaction at a store for convenience.

How long do Sephora online returns take to process?

After you mail your return, allow 10-14 business days for Sephora to receive and process the package. Once processed, you’ll recieve your digital store credit via email almost immediately. The total time from mailing to refund is typically 2-3 weeks.

Can I return a Sephora product after 60 days?

The standard return window is 60 days. Returns after this period are typically not accepted for change-of-mind purchases. However, Sephora may make exceptions for defective items or if there was an error on their part. It’s always worth contacting Customer Service to explain your situation.

Does Sephora accept returns on opened makeup?

Yes, Sephora’s policy is notable for accepting opened and gently used makeup within the 60-day window. This allows you to truly test a product’s color, formula, and wear. The product should not be mostly used up, however.

What if I lost my receipt?

If you lost your receipt but you’re a Beauty Insider and the purchase was made under your account, the store associate can look it up using your phone number or email. If you didn’t use an account and lost the receipt, Sephora may offer store credit at the current selling price, which might be lower than what you paid.

Understanding Store Credit and Gift Cards

When you get store credit from an online return or a receipt-less return, it comes as a Sephora e-gift card. This digital card is emailed to you and can be used online or in-store just like a regular gift card. It never expires, so you can use it when your ready for your next purchase. Just apply the code at checkout.

International Return Considerations

Sephora’s return policy can vary by country. For example, Sephora in Canada also has a 60-day policy, but the specific refund methods or rules for fragrance might differ slightly. Always check the “Returns & Exchanges” page on the specific country’s Sephora website where you made the purchase. You generally cannot return an item bought in the US to a Sephora in France, for instance.

What to Do If You Have Issues

In rare cases, you might encounter a problem with a return. Perhaps a store associate is unsure about a policy, or your online return hasn’t been processed after a long time. Here’s how to resolve it:

Stay Calm and Polite: Clearly explain your situation and refer to the official policy on Sephora’s website.
Ask for a Manager: If the frontline associate cannot help, politely ask to speak with a store manager or a supervisor in customer service.
Contact Customer Service: For online issues, use the contact form, email, or phone number on Sephora’s website. Have your order number and return tracking number ready.
Leverage Social Media: Sending a direct, polite message to Sephora’s official customer service accounts on Twitter or Instagram can sometimes get a faster response.

Knowing Sephora’s return policy inside and out removes the worry from trying new beauty products. With a 60-day window and acceptance of gently used items, you can experiment with confidence. Remember to keep your proof of purchase, use your Beauty Insider account, and be aware of the exceptions for fragrances and final sale items. Whether you’re swapping a shade that wasn’t quite right or returning a skincare product that reacted poorly, the process is designed to be straightforward. Now you have all the information you need for a seamless return experience.