Understanding the Soma return policy before you make a purchase can save you time and ensure you’re happy with your order. Whether you’re shopping for bras, lingerie, or loungewear, knowing the return details is key. This guide breaks down everything you need to know about returning items to Soma, from time limits to condition requirements.
We’ll cover the standard policy, exceptions for different item types, and the step-by-step process for both online and in-store returns. You’ll also find tips for a smooth experience and answers to common questions. Let’s get started.
Soma Return Policy
The core Soma return policy is designed to be straightforward for customers. In general, you have 90 days from the date of purchase to return or exchange items. This is a generous window compared to many other retailers.
Your items must be in new, unworn condition with all original tags and packaging attached. For hygiene reasons, this is especially important for intimate apparel. Returns are typically processed to your original form of payment, and shipping costs are usually non-refundable.
Key Timeframes and Conditions
Here are the most important points to remember:
- Return Window: 90 days from purchase date.
- Item Condition: Unworn, unwashed, with tags and packaging.
- Proof of Purchase: Receipt, packing slip, or order number is required.
- Refund Method: Refunds go back to the original payment method.
- Final Sale Items: Clearly marked and cannot be returned.
Items with Special Return Considerations
While the 90-day rule applies to most products, some categories have specific guidelines you should be aware of.
Bra Fittings and Returns
Soma is know for its bra fittings. If a bra purchased after a fitting doesn’t work out, it can be returned within the standard 90-day period. However, it must still have the hygiene liner attached and be in like-new condition. The associates are trained to help find the right fit, so don’t hesitate to ask for assistance if your purchase isn’t quite right.
Final Sale and Clearance Merchandise
Items marked “Final Sale” at the time of purchase are not eligible for return or exchange. This often applies to clearance merchandise, special promotion items, or during certain sales events. Always check the product description or ask an associate before buying if you see a deeply discounted price.
Gifts and Gift Cards
Gifts purchased from Soma can be returned with a gift receipt. The refund will typically be issued as a Soma merchandise credit. Gift cards themselves are non-refundable, but items bought with a gift card can be returned under the standard policy, with the refund going back onto a new gift card.
How to Return Online Purchases
Returning something you bought online is simple. You have two main options: by mail or in a store. Here’s how each method works.
Option 1: Return by Mail
This is a good option if you don’t live near a Soma store. Follow these steps:
- Log into your Soma account on their website and navigate to your order history.
- Select the item(s) you wish to return and initiate the return process.
- Print the provided return label and packing slip.
- Securely package the items in their original packaging if possible, include the packing slip, and attach the label.
- Drop the package at your local post office or with the designated carrier.
Remember that return shipping fees may be deducted from your refund unless the return is due to a Soma error. Refunds are processed once the return is recieved at their warehouse, which can take 7-10 business days after arrival, plus additional time for your bank to post it.
Option 2: Return In-Store
This is often the fastest method. You can return online purchases to any Soma boutique.
- Bring the item(s) in their original condition with all tags.
- Bring your packing slip or order confirmation email (digital or printed).
- An associate will process the return at the register.
The refund to your original payment method is usually instant for credit/debit cards, or you can opt for an exchange or store credit on the spot. This avoids any shipping fee deductions.
How to Return In-Store Purchases
If you bought an item at a physical Soma location, you should ideally return it to a store as well. The process is very similar to returning an online order in-store.
Just bring the item with its tags and your original receipt. If you lost the receipt, the store may be able to look up the purchase if you used a credit card or are a member of their Intimates Rewards program. Without proof of purchase, you may only be eligible for the current selling price as merchandise credit.
Understanding Refunds and Exchanges
Knowing how and when you’ll get your money back is crucial. Here’s what to expect.
Refund Processing Times
- In-Store Returns: Refunds to credit/debit cards are usually immediate but may take 3-5 business days to appear on your statement.
- Mail Returns: Allow 7-10 business days for Soma to receive and process the return, then 5-10 business days for the refund to post to your account. The whole process can take up to three weeks.
- Merchandise Credit: Issued immediately in-store or via email if processed online.
Exchanges
Exchanges are easy, whether for size, color, or a different item altogether. You can process an exchange in-store or through mail. For mail exchanges, you might need to initiate a return and then place a new order. In-store exchanges are processed by returning the original item and purchasing the new one in a single transaction.
Tips for a Hassle-Free Soma Return
A little preparation makes the return process seamless. Keep these tips in mind:
- Keep Tags On: Until you’re sure you’re keeping an item, leave all tags and hygiene liners attached.
- Save Packaging: Hold onto the original box or bag for at least the return window, especialy for mail returns.
- File Your Receipt: Take a photo of your receipt or file the email confirmation in a dedicated folder.
- Act Within 90 Days: Mark your calendar or set a reminder so you don’t miss the deadline.
- Check for Promotions: Sometimes return policies are adjusted during major holiday sales, so double-check your receipt.
What If Something Is Wrong With Your Item?
If you receive a damaged, defective, or incorrect item, contact Soma Customer Service immediately. Do not initiate a standard return. In these cases, Soma will typically cover all return shipping costs and expedite your replacement or refund. Have your order number and photos of the issue ready when you call or email.
Soma’s Intimates Rewards Program and Returns
If you are a member of the free Intimates Rewards program, returns are tracked. If you return a large percentage of your purchases, it could potentially affect your rewards status, but this is rare for occasional returns. The main benefit is that your purchase history is stored, making in-store receipt-less returns easier.
International Returns
Soma currently only ships to and accepts returns from addresses within the United States and Puerto Rico. They do not ship internationally or to U.S. territories like Guam, so their return policy does not cover international orders.
FAQs About Soma’s Return Policy
Can I return swimwear?
Swimwear can be returned only if the hygiene liner is intact and all tags are attached. It must be in unworn, unaltered condition. This is standard practice for swimwear at most retailers due to hygiene concerns.
What if I lost my receipt?
If you made the purchase with a credit card or are an Intimates Rewards member, a Soma store associate can often look up the transaction. Without any proof of purchase, you may be offered the item’s current selling price as a merchandise credit at the store’s discretion.
Does Soma offer refunds for sale items?
Yes, sale items are refundable under the standard 90-day policy unless they are specifically marked “Final Sale.” The refund amount will be the price you actually paid for the item.
How long do Soma returns take to process by mail?
After you mail your return, allow 7-10 business days for it to be recieved and processed at the warehouse. Your refund will then be issued, which can take another 5-10 business days to appear in your account. Plan for up to three weeks total.
Can I return a gift without the gift receipt?
Without a gift receipt, a return is very difficult. The store may offer merchandise credit for the item’s lowest recent selling price if they can verify the item is theirs, but this is not guaranteed. Always include a gift receipt when giving a Soma gift.
Are there any restocking fees?
Soma does not charge restocking fees for standard returns. However, the cost of original shipping is non-refundable, and for mail returns, a return shipping fee may be deducted from your refund unless the return is due to their error.
What is Soma’s bra return policy?
Bras follow the general 90-day return policy. They must be returned with the hygiene liner untouched and all original tags attached. Soma encourages getting a professional fitting to ensure the right fit, which can help minimize the need for returns.
Knowing the details of the Soma return policy empowers you to shop with confidence. The 90-day window is customer-friendly, and the options to return by mail or in-store provide flexibility. The key is to keep items in new condition with tags, save your proof of purchase, and act within the timeframe. By following the simple steps and tips outlined here, you can ensure any necessary returns or exchanges are handled quickly and smoothly, letting you get back to enjoying your Soma purchases.