Yesstyle Return Policy

If you’ve ever ordered from YesStyle and something wasn’t quite right, understanding the YesStyle return policy is your first step to a solution. This guide breaks down everything you need to know, from time limits to the step-by-step process, making returns and exchanges straightforward.

We’ll cover the key conditions, what you can and cannot return, and how to contact customer service effectively. Let’s get into the details so you can shop with confidence.

The YesStyle return policy allows for returns and exchanges, but it has specific conditions you must follow. It’s not a simple “any reason” policy, so paying attention to the details is crucial for a smooth experience.

First and foremost, the timeframe is strict. You must initiate a return or exchange request within 30 days of the item’s shipping date, not the date you received it. This is a common point of confusion.

Additionally, the items must be in their original, unused, and unwashed condition. All original tags, labels, and packaging should be intact. YesStyle is primarily an online retailer for beauty, fashion, and lifestyle items, so hygiene and resale condition are paramount.

What Items Are Eligible for Return?

Not everything you buy from YesStyle can be sent back. Here’s a quick list of typically eligible items:

Clothing and apparel with tags still attached.
Unopened beauty and skincare products in their original sealing.
Accessories like bags and jewelry that are unworn.
Home goods that are unused and in original packaging.

What Items Are Non-Returnable?

For health, safety, and hygenic reasons, certain items cannot be returned. Always double-check this list before ordering.

Opened, used, or tested cosmetics, skincare, or haircare products.
Underwear, swimwear, socks, and other intimate apparel for obvious hygiene reasons.
Personal care devices like electric brushes if the hygiene seal is broken.
Items marked as “Final Sale” or “Clearance” on the product page.
Gift cards and downloadable software products.
Any item that is damaged due to customer misuse.

Who Pays for Return Shipping?

This is a critical part of the policy. YesStyle does not provide free return shipping labels for change-of-mind returns. You are responsible for covering the cost of shipping the item back to their warehouse.

The return address is typically in Hong Kong, so international shipping costs can be significant. It’s essential to factor this in when deciding if a return is worth it, especially for lower-value items. However, if the return is due to a YesStyle error (like they sent the wrong item) or a defective product, they will usually provide a prepaid return label or instructions.

Restocking Fees and Refund Amounts

YesStyle does not charge a restocking fee for eligible returns. Your refund will be for the item’s price and any applicable tax you paid. However, the original shipping cost you paid is non-refundable.

Also, if you used a discount code or style credit on the order, the refund value will be adjusted accordingly. The refund is issued to your original payment method and can take several business days to process after they receive and inspect the return.

Step-by-Step Return Process

Follow these steps carefully to ensure your return is accepted without delays.

Log In and Go to “My Orders”: Sign into your YesStyle account on their website or app. Navigate to your order history.
Select the Item: Find the order containing the item you wish to return or exchange. Click on “View Details” or the relevant button.
Initiate the Request: Look for a link or button that says “Return/Exchange” or “Request Return.” If it’s been more than 30 days since shipment, this option may not be available.
Choose a Reason: Select the reason for your return from the dropdown menu (e.g., wrong size, defective, wrong item sent).
Follow Instructions: YesStyle’s customer service team will review your request. They will then email you with specific instructions, which may include a Return Merchandise Authorization (RMA) number that you must include in your package.
Pack the Item Securely: Place the item in its original packaging with all tags and labels. Include the RMA number inside the package. Do not write the RMA on the outside of the box.
Ship the Package: Use a tracked and insured postal service to ship the package to the address provided by YesStyle. Keep your shipping receipt and tracking number safe.
Wait for Confirmation: Once YesStyle receives and inspects the item, they will notify you via email. Your refund or exchange will then be processed.

Tips for a Smooth Return Experience

A little preparation can prevent headaches. Here are some practical tips:

Take photos or a video of the item as you pack it, especially if you’re claiming a defect. This provides proof of its condition when you shipped it.
Always use a trackable shipping method. Without tracking, you cannot prove the item was delivered to their warehouse.
Be clear and polite in your communication with customer service. Provide all necessary order details (order number, item name, SKU) upfront.
Read product reviews and size charts thoroughly before buying to minimize the chance of needing a return.

Exchange Policy Explained

Exchanges follow the same basic rules as returns. You must request an exchange within 30 days of the shipment date, and the item must be in new condition.

The process is similar: you initiate a request, get an RMA, and send the item back. However, for an exchange, you are essentially processing a return and then placing a new order for the correct item or size.

You will need to pay for the new item upfront. Once your return is received and approved, you’ll be refunded for the original item. Keep in mind that stock can change quickly, so the item you want might sell out during this process.

What About Damaged or Incorrect Items?

If your order arrives damaged, defective, or is the completely wrong item, contact YesStyle customer service immediately. Take clear photos of the damage, the product, and the packaging, including the shipping label.

In these cases, YesStyle is generally more accommodating. They may offer a partial refund, a full refund, or a replacement without requiring you to ship the item back (especially for low-cost or hazardous items like broken glass). They also typically cover the return shipping costs for their mistakes.

YesStyle Refund Timeline

Patience is key with refunds. The entire process can take several weeks from the day you mail the package.

Return Transit Time: Shipping to Hong Kong can take 10-20 business days, depending on your location and service.
Processing Time: Once received, YesStyle states it can take 10-15 business days to inspect the item and process the refund.
Bank Processing Time: After YesStyle issues the refund, it can take an additional 5-10 business days for the funds to appear in your account, depending on your bank or payment provider (like PayPal).

In total, don’t be surprised if the process takes 4-6 weeks. If it’s been longer, contact customer service with your return tracking number and RMA for an update.

Style Points and Refunds

If you earned Style Points from the returned purchase, those points will be deducted from your account once the refund is processed. If you’ve already spent them, the equivalent value may be deducted from your refund amount.

Frequently Asked Questions (FAQ)

Can I return an item to YesStyle if I just don’t like it?

Yes, but only if it is within 30 days of the ship date and the item is in brand-new, unused condition with all original packaging and tags. You will have to pay for return shipping.

How long does a YesStyle exchange take?

An exchange involves the full return process (3-6 weeks) plus the processing and shipping time for your new order. It is often faster to request a refund and then place a separate new order, if stock allows.

What if I recieved a damaged item from YesStyle?

Contact their customer service right away through the “Contact Us” page. Provide your order number and clear photos of the damage. They will guide you through the resolution, which often involves a refund or replacement at no extra cost to you.

Does YesStyle accept returns in stores?

No, YesStyle is an online-only retailer. They do not have physical stores where you can return or exchange items. All returns must be mailed to their designated warehouse.

What is YesStyle’s policy on returning sale items?

Items marked as “Final Sale” cannot be returned or exchanged. Other sale items are generally returnable if they meet all the standard conditions (30 days, new condition). Always check the product page for any special notes.

Can I get a refund on shipping costs?

The original shipping fee you paid is non-refundable, even if you return all items from an order. The only exception might be if the return is entirely due to a YesStyle error.

How do I contact YesStyle about a return?

The best method is through their website. Log into your account, go to the “Contact Us” section, and submit an inquiry related to your specific order. Have your order number and details ready. Response times can vary but are usually within a few business days.