Windsor Store Return Policy

If you’ve ever bought something that didn’t quite work out, you know how important a store’s return policy is. Understanding the Windsor store return policy before you make a purchase can save you time and ensure a smooth experience if you need to bring something back. This guide breaks down everything you need to know, from time limits to required documents, so you can shop with confidence.

The core Windsor store return policy is designed to be straightforward for customers. In most cases, you can return items for a full refund, exchange, or store credit, provided you meet a few simple conditions. The key is to act within the allowed return window and have your original proof of purchase ready.

This policy covers merchandise purchased from Windsor retail stores across the United States. It’s always a good idea to review your receipt at the time of purchase, as it will have the most current return deadline printed right on it.

What Items Are Eligible for Return?

Most items bought from Windsor are eligible for return. This includes dresses, tops, bottoms, accessories, and shoes. The items must be in their original, unworn condition with all tags still attached.

For hygiene and safety reasons, there are a few exceptions. The following items typically cannot be returned:

Swimwear if the hygiene liner has been removed or tampered with.
Earrings for pierced ears, due to personal hygiene concerns.
Any item that has been obviously worn, altered, or damaged after purchase.
Final sale items, which are clearly marked at the time of purchase.

Key Timeframes for Returns

The standard return window at Windsor is 30 days from the original purchase date. This is counted from the day you bought the item in-store or the day it was shipped for online orders. Your receipt is crucial here, as it is the official record of your purchase date.

After the 30-day period, returns are generally not accepted. However, Windsor may offer store credit or an exchange for items returned after 30 days but within 60 days, at their discretion and depending on the item’s condition. It’s best not to rely on this, though, and aim for the 30-day window.

Holiday Return Periods

Windsor often extends its return policy during the major holiday shopping season. Purchases made between November 1st and December 24th may qualify for an extended return deadline, usually until January 10th or 15th of the following year.

Always double-check the policy during this time, as the exact dates can vary slightly from year to year. The holiday policy will be posted in stores and on their website.

Required Documentation for a Return

To process any return, you must present the original proof of purchase. Without it, Windsor will likely deny the return. Here’s what they accept:

The original printed receipt from a Windsor store.
The packing slip from your online order.
The email order confirmation for online purchases.
A gift receipt, if you received the item as a gift.

If you used a credit or debit card, having that same card with you can help speed up the refund process, especially if you’ve lost your paper receipt. The store can often look up the transaction.

Step-by-Step Return Process

Following these steps will make your return quick and easy.

Check the Item: Ensure the item is unworn, unwashed, and has all original tags attached. Check that you are within the 30-day return window.
Gather Your Documents: Find your original receipt, packing slip, or order confirmation email. If it’s a gift, locate the gift receipt.
Visit a Store: Bring the item and documentation to any Windsor retail location in the U.S. You cannot return in-store purchases by mail.
Speak with an Associate: A store associate will inspect the item and your receipt to verify everything is in order.
Choose Your Refund Method: You can typically choose between a refund to your original payment method, an exchange for another item, or store credit.

Online Purchase Returns

Returning items bought on the Windsor website involves a slightly different process. You have two main options: returning by mail or returning in-store.

Return by Mail:

Log into your Windsor.com account and initiate a return through the ‘Order History’ section.
Follow the prompts to print a pre-paid return shipping label. You will need your order number and email address.
Pack the item securely in its original packaging if possible, include the return form, and attach the label.
Drop the package off at the designated carrier (usually USPS or UPS).

Return In-Store:

You can also bring your online order to any Windsor store. Just bring the item, the packing slip, and your original payment method if you want a refund to that card. This is often the fastest way to get your refund processed.

Refund Methods and Timing

How you get your money back depends on how you paid and where you return the item.

Credit/Debit Card Refunds: The refund is issued back to the original card. It can take 5-10 business days for the refund to appear on your statement after the return is processed.
Cash Purchases: You will receive a cash refund if you return in-store with the original receipt. For mail returns, a check or gift card may be issued.
Gift Card/PayPal/Other Payments: Refunds are typically issued back to the original form of payment.
Store Credit: If you don’t have a receipt, or if the item is returned after 30 days, you may be offered store credit in the form of an e-gift card.

Exchanges Made Simple

If you need a different size or color, an exchange is usually the simplest option. You can process exchanges at any Windsor store or through the mail by initiating a return and then placing a new order.

For in-store exchanges, bring the item with tags and your receipt. If the new item costs more, you’ll pay the difference. If it costs less, you’ll receive the difference as a refund. Exchanges for online orders done by mail may take longer, as it involves two separate transactions.

What About Final Sale Items?

Items marked as “Final Sale” at the time of purchase are not eligible for return, exchange, or refund. This is clearly stated on the sales rack or product page online. Final sale items include heavily discounted clearance merchandise and certain promotional goods.

Because of this, it’s extra important to try on final sale items or read product descriptions carefully before buying, as all sales are final.

Tips for a Hassle-Free Return

Keep your receipt in a safe place until you’re sure you’re keeping the item.
Try on items promptly after purchase to ensure fit and style.
Leave all tags and packaging on the item until you decide to keep it.
For online orders, save the packing slip and box until you’re sure.
If in doubt, call your local Windsor store ahead of time to confirm their current policy.

Frequently Asked Questions (FAQ)

How long do I have to return something to Windsor?
You generally have 30 days from the purchase date to return items for a refund. Holiday purchases may have an extended deadline.

Can I return online purchases to a Windsor store?
Yes, you can return items bought on Windsor.com to any physical Windsor store. Bring the item, packing slip, and your payment method.

What if I lost my receipt?
If you paid with a card, the store may be able to look up your purchase. Otherwise, you may only be eligible for store credit at the current selling price, which could be lower than what you paid.

Does Windsor offer refunds in cash?
If you made your original purchase with cash and have the receipt, you can typically receive a cash refund for an in-store return. Otherwise, refunds go back to the original payment method.

Are swimsuits returnable?
Swimwear can only be returned if the hygiene liner is intact and completely untouched. If it’s been removed, the item cannot be returned.

What is Windsor’s return policy for sale items?
Regular sale items can be returned within 30 days with a receipt. Only items marked “Final Sale” are not returnable under any circumstances.

How long do mailed refunds take?
After Windsor receives your return package, it takes about 5-10 business days for them to process it and another 5-10 business days for the refund to post to your account.

Knowing the Windsor store return policy inside and out makes shopping there a more relaxed experience. By keeping your receipt safe, noting the return deadline, and ensuring items stay in new condition, you can handle any return or exchange without stress. Always remember to check for the most current policy details on your receipt or the Windsor website, as details can occasionaly be updated.