Zapaka Return Policy

Understanding the Zapaka return policy is the first step to shopping with confidence. This guide explains everything you need to know about returning items, getting refunds, and handling exchanges.

We’ll cover the timeframes, condition requirements, and step-by-step instructions. You’ll find clear answers to common questions, making the process straightforward.

The core Zapaka return policy allows you to return most items within a specified window. This is typically 30 days from the date you received your order.

Items must be in their original, unworn, and unwashed condition. They need all tags attached and be in the original packaging. This ensures the product can be resold.

What Items Can You Return?

Most regular-priced clothing, shoes, and accessories are eligible for return. This includes items that didn’t fit, you didn’t like, or simply changed your mind about.

However, some products have different rules. It’s crucial to check your item’s specific eligibility before starting a return.

Full-price apparel and footwear
Accessories like bags and belts
Unopened beauty products
Home decor items in original packaging

What Items Are Final Sale?

Certain products cannot be returned under standard policy. These are usually marked as “Final Sale” on the product page or in your cart.

Always look for this note before purchasing. Final sale items are yours for keeps, so be certain you want them.

Clearance or heavily discounted items
Swimwear with hygiene liners removed
Personalized or monogrammed merchandise
Opened cosmetics or fragrances
Gift cards (these are non-returnable)

Condition Requirements for Returns

To get your refund approved, the item must look like it never left the warehouse. Inspectors check returns carefully, so follow these condition rules.

Pack the item exactly as you recieved it. Any signs of use or damage can lead to your return being rejected and the item sent back to you.

All original tags and labels must be attached and intact.
The item must be free of stains, odors, wrinkles from wear, or any damage.
Shoes must be returned with the original box and all stuffing paper.
For clothing, the hygiene strip (if present) must be in place.

How to Start a Return: Step-by-Step

Initiating a return is done online through your Zapaka account. You can’t start the process by calling customer service. Here’s how to do it.

Log into your account: Go to the Zapaka website and sign in. Navigate to “My Orders” or “Order History.”
Select the item: Find the order containing the item you wish to return. Click on “Return Item” or a similar button.
Choose a reason: Select your reason for the return from the dropdown menu (e.g., size, style, fit).
Select refund method: Choose if you want a refund to your original payment method or store credit.
Print your label: A prepaid return shipping label will be generated. Print it out. If you don’t have a printer, some drop-off locations can print it for you.
Pack the item: Securely pack the item in its original packaging or a similar box. Attach the return label clearly on the outside.
Drop it off: Take your package to the designated carrier (like USPS or UPS). Get a drop-off receipt for your records.

Return Shipping and Fees

Zapaka typically provides a prepaid return label for your convenience. This means you don’t pay for postage at the drop-off point.

However, for returns that are not due to a Zapaka error, a return shipping fee may be deducted from your refund total. This fee is usually around $6.95. The policy details will be shown when you initiate the return.

If your return is due to a mistake on their part, like a wrong item shipped, they will cover all return costs. You won’t be charged any fees in that case.

Understanding Refunds and Processing Time

Once your return is received at the warehouse, it goes through inspection. This process can take 5-10 business days after the carrier delivers it.

After approval, your refund is issued. The time it takes to see the money back in your account depends on your payment method.

Refund Timelines by Payment Method

Credit/Debit Cards: 5-10 business days after processing. Your bank may then take additional days to post it.
PayPal: Refunds are usually faster, often within 3-5 business days after processing.
Store Credit/Gift Cards: These are often issued instantly or within 24 hours of return approval. You’ll recieve an email with the digital credit.

What About Exchanges?

Zapaka’s policy often favors a “return-and-repurchase” model over direct exchanges. This is usually faster for getting the correct size or color.

To exchange an item, you would typically return the original item for a refund. Then, place a new order for the correct item. This ensures you get the desired product before it sells out.

If you used a promo code on your original order, check the terms. The code might not be valid on your new purchase, so the price could be different.

International Return Policy

If you are shopping from outside the United States, different return rules apply. The process is similar but involves more steps and potential costs.

You are still responsible for initiating the return online. However, you will likely need to cover the cost of international return shipping yourself. This can be expensive.

Customs duties and taxes are generally non-refundable. Your refund will typically be for the merchandise value only, minus any applicable return shipping fees.

Tips for a Smooth Return Experience

A little preparation can make your return go quickly and without issues. Here are some practical tips based on common customer experiences.

Act Quickly: Don’t wait until day 29 to start your return. Initiate it as soon as you know you don’t want the item.
Keep Packaging: Store the original box, tags, and bags for at least the return period. You never know if you’ll need them.
Take Photos: Before you send it back, take pictures of the item, including the tags. This provides proof of condition if any disputes arise.
Use the Right Label: Always use the specific prepaid label generated for your return. Using a different carrier or your own label can delay or void the process.
Track Your Package: Use the tracking number on your return label. This lets you confirm delivery to the Zapaka warehouse.

What If Your Return is Denied?

If your return is denied due to condition or policy violations, Zapaka will email you. They will usually offer to ship the item back to you at your cost.

You can choose to have it returned or, in some cases, donate it. If you believe the denial was a mistake, contact customer service promptly with your evidence, like the photos you took.

Frequently Asked Questions (FAQ)

How long do I have to return something to Zapaka?

You typically have 30 days from the delivery date to initiate a return. Always check your order details for the exact deadline.

Does Zapaka offer free returns?

Zapaka often provides a prepaid return label, but a shipping fee (around $6.95) may be deducted from your refund for non-error returns. This isn’t always the case, so check the current policy at time of return.

Can I return a sale item?

Items marked “Final Sale” cannot be returned. Other sale items may be returnable, but they might be subject to different terms. Look for the return eligibility on the product page.

Where do I send my Zapaka return?

You must use the address on the prepaid return label generated through your account. Do not send returns to the corporate office address, as this will cause significant delays.

How do I check my return status?

Log into your Zapaka account and view your order history. The return status will be updated there. You can also track the return package using the tracking number from your label.

What if I lost my return label?

You can log back into your return portal and re-print the label. If you can’t find it, contact customer service for assistance. They can resend the label to your email.

Can I return something I bought with store credit?

Yes. If you return an item purchased with store credit, the refund will usually be issued back as store credit. The funds will be added to your account balance.