Understanding the return policy before you buy is a smart way to shop with confidence. If you’re considering a pair of minimalist footwear, knowing the Xero Shoes return policy is essential. This guide breaks down everything you need to know about returns, exchanges, and warranties, making the process simple and stress-free.
We’ll cover the timeframes, condition requirements, and step-by-step instructions. You’ll also learn about international returns and what to do if you receive a defective product. Let’s get started.
Xero Shoes Return Policy
The core return policy for Xero Shoes is designed to be straightforward. They offer a 45-day return window for most items, which is quite generous compared to many other footwear companies. This period starts from the day you receive your order.
It’s important to note that the shoes must be in like-new condition. This means they should be unworn, unwashed, and have all original tags attached. The policy applies to purchases made directly from the Xero Shoes website or their official retail partners.
What Items Are Eligible for Return?
Most products from Xero Shoes can be returned within the 45-day period. This includes their popular barefoot-style shoes, sandals, and boots. However, there are a few exceptions you should be aware of.
* Final Sale Items: Any product marked as “Final Sale” at the time of purchase is not eligible for return or exchange.
* Worn or Damaged Items: Shoes that show signs of wear, have been washed, or have damaged packaging may be denied.
* Accessories: Some non-footwear items, like certain socks or replacement laces, may have different terms.
Always check the product page for specific return notes before you buy, especially for clearance items.
Condition Requirements: Keeping Your Shoes Like-New
To ensure your return is accepted, the condition of the item is key. Think of it as needing to be resellable to another customer. Here’s what Xero Shoes looks for:
* Unworn: No signs of wear on the soles or inside the shoe.
* Original Tags: All tags, including the hangtag, must be still attached.
* Original Packaging: The shoes should be returned in the original shoe box, which should be in good condition.
* Clean: The shoes must be free of dirt, stains, or odors.
A good rule of thumb is to try the shoes on indoors on a clean surface. This way, you can assess fit without making them ineligible for return.
Steps to Initiate a Return
Starting a return with Xero Shoes is an online process. Follow these numbered steps to ensure it goes smoothly:
1. Log into your account on the Xero Shoes website. If you checked out as a guest, you’ll need your order number and email address.
2. Navigate to the “Returns & Exchanges” section or find your specific order.
3. Select the item(s) you wish to return and choose a reason from the dropdown menu.
4. You will then receive a Return Merchandise Authorization (RMA) number and detailed instructions via email. Do not send anything back without this RMA number.
5. Pack the shoes securely in their original box, and then place that box inside a shipping box. Include the printed return form from your email.
6. Ship the package to the address provided in your instructions. We recommend using a trackable shipping service.
Once your return is received and inspected, Xero Shoes will process your refund. This usually takes a few business days after arrival.
Understanding Refunds and Processing Times
Refunds are issued to the original payment method used for the purchase. It’s important to remember that processing times can vary.
* Refund Timing: After your return is delivered and accepted, please allow 5-10 business days for the refund to be processed back to your card or PayPal account. The time it then takes for the funds to appear on your statement depends on your bank.
* Shipping Costs: The initial shipping charges are non-refundable. For standard returns, you are also responsible for the cost of return shipping unless the return is due to a defect or an error on Xero Shoes’ part.
* Exchange Process: For an exchange, you typically need to process a return for the original item and then place a new order for the desired size or style. This ensures you get the new item as quickly as possible.
Handling Exchanges and Defective Products
Sometimes a return isn’t what you need—you might just need a different size. And occasionally, a product might have a flaw.
How to Exchange for a Different Size
Xero Shoes generally handles exchanges through their return and re-order process. This is often faster than a traditional exchange. Here’s how it works:
1. Initiate a return for the item you have, following the steps above.
2. Once you receive your RMA and ship the return back, you can immediately place a new order for the correct size. This gets the new pair sent to you without waiting for the refund to fully process.
3. If the price has changed, you will pay the current price for the new order and receive a refund for the returned item.
If you have questions about a specific exchange, contacting their customer service before starting the process is a good idea.
What to Do If You Receive a Defective Item
Xero Shoes stands behind the quality of their products. If you receive an item with a manufacturing defect, they will make it right. The process is slightly different from a standard return.
* Contact Support First: Do not initiate a standard return. Instead, contact their customer service team directly via email or phone. Describe the defect and, if possible, provide photos.
* Warranty Coverage: Many Xero Shoes products come with a separate warranty, like their 5,000-mile sole warranty. This is different from the 45-day return policy and covers specific types of wear or defects over a longer period.
* Resolution: Customer service will guide you through the specific steps, which may include a free replacement or repair under the warranty terms. They will usually provide a prepaid shipping label for defective items.
International Return Considerations
If you are ordering from outside the United States, the return process involves a few extra steps. The 45-day return policy still applies, but the logistics are different.
* Return Address: International returns are often sent to a different address than domestic returns. Your RMA email will provide the correct location.
* Customs Forms: You will need to fill out a customs form declaring the contents as a return of goods. Marking it as “Returned Merchandise” can help avoid additional duties.
* Shipping Costs: The customer is typically responsible for all international return shipping costs, which can be significant. It’s crucial to use a trackable and insured service.
Tips for a Smooth Return Experience
A little preparation can make your return process effortless. Here are some practical tips based on common customer experiences:
* Keep the Box: Always keep the original shoe box and packaging until you are sure you’re keeping the shoes.
* Act Promptly: Don’t wait until day 44 to start your return. Initiate it as soon as you know the shoes aren’t right.
* Take Pictures: Before you send anything back, take photos of the shoes and their condition. This provides a record in case any issues arise during inspection.
* Use Trackable Shipping: Always get a tracking number and, for higher-value orders, consider insurance. This protects you if the package gets lost.
Following these tips helps protect you and ensures Xero Shoes can process your request quickly.
Frequently Asked Questions (FAQ)
How long is the Xero Shoes return policy?
The standard return window is 45 days from the delivery date. Items must be in unworn, like-new condition with all tags attached.
Can I return worn Xero Shoes?
No, shoes that show signs of wear, dirt, or damage cannot be returned under the standard policy. The try-on period is meant for indoor, carpeted surfaces to check fit.
What if my Xero Shoes are defective?
If you discover a manufacturing flaw, contact Xero Shoes customer service directly instead of starting a normal return. They will assist you under their warranty terms, which often includes providing a prepaid return label.
Do I have to pay for return shipping?
For standard size exchanges or change-of-mind returns, yes, the customer covers return shipping. Xero Shoes covers return shipping for items that are defective or if they made an error in your order.
How long does a refund from Xero Shoes take?
After the returned item is received and inspected, refunds are processed within 5-10 business days. It may then take additional time for your bank or card issuer to post the credit to your account.
Can I exchange my shoes for a different size?
Yes. The most efficient method is to process a return for the current pair and immediately place a new order for the correct size. This gets the new shoes to you faster.
Are final sale items returnable?
Items marked “Final Sale” at the time of purchase are not eligible for return, exchange, or refund. This is clearly stated on the product page during checkout.
What is the warranty on Xero Shoes?
Many of their footwear products come with a separate 5,000-mile sole warranty. This covers wear-through of the sole for the life of the product, prorated based on usage. It is separate from the 45-day return policy.
By understanding these guidelines, you can shop for your perfect pair of minimalist shoes with total peace of mind. The Xero Shoes return policy is there to support your journey to finding the right fit.