If you’ve just bought something from Young LA and it doesn’t fit quite right, you’ll want to know about the Young LA return policy. Understanding the rules can make the process smooth and get you a refund or exchange quickly.
This guide breaks down everything you need to know. We’ll cover the time limits, condition requirements, and the steps to follow. You’ll also learn about exceptions for final sale items and how to handle international orders.
Young LA Return Policy
The Young LA return policy is designed to be straightforward. They accept returns and exchanges for most items within a specific window. The key is that items must be in their original, unworn condition.
This means tags should still be attached. The product must not have any signs of use, like stains or odors. It’s all about returning the item exactly as you received it.
What Is the Return Timeframe?
You have 30 days from the date you received your order to start a return. This is a fairly standard window for activewear brands. It’s important to note that the clock starts ticking the day the package is delivered.
Don’t wait until the last minute to initiate the process. It can take a day or two for customer service to respond and provide you with a return authorization. Always keep your order confirmation email, as you’ll need the order number.
Condition of Items for Return
For a return to be accepted, the item must meet strict condition criteria. Here’s what Young LA checks for:
- Unworn and Unwashed: The item must not have been worn, tried on for extended periods, or washed.
- Original Tags Attached: All hangtags and labels must be intact and still on the garment.
- Original Packaging: If possible, return the item in its original polybag or packaging.
- No Signs of Use: This includes no deodorant marks, makeup stains, perfume smells, or pet hair.
If an item shows any wear, Young LA may reject the return and send it back to you. They inspect every return carefully, so be honest about the condition.
What Items Are Final Sale?
Not everything can be sent back. Some items are marked as final sale at the time of purchase. These are typically non-returnable and non-exchangeable. Always double-check the product description before buying.
Common final sale items include:
- Clearance or heavily discounted items.
- Accessories like hats and beanies.
- Items purchased during special promotional sales.
- Gift cards.
Return Methods and Costs
Young LA uses a return portal system. You can’t just ship a package back to their address without authorization. You must start the process online to get a Return Merchandise Authorization (RMA) number.
Here are the typical steps:
- Go to the Young LA website and find the Returns & Exchanges page.
- Enter your order number and email address to access your order.
- Select the item(s) you wish to return and choose a reason.
- Choose between a refund or an exchange.
- The system will generate a prepaid return shipping label for you to print.
For returns within the United States, Young LA often provides a prepaid label. However, for exchanges or international returns, you are usually responsible for the shipping costs. The original shipping fee is also non-refundable in most cases.
Processing Time for Refunds
Once Young LA receives your return, it can take 5-10 business days for them to process it. After they approve the return, the refund is issued to your original payment method.
Remember that it can then take an additional 3-10 business days for the refund to appear on your bank or credit card statement. Don’t panic if it’s not instant; the timeline depends on your financial institution.
How to Handle Exchanges
If you need a different size or color, an exchange is often the best option. The process is similar to a return. You’ll use the same online portal and select “Exchange” as your preference.
Important notes on exchanges:
- Exchanges are subject to availability. If the new size or color is out of stock, you may need to choose something else or opt for a refund.
- You are typically responsible for any price difference if the new item costs more.
- You will also need to cover the shipping cost for the new item to be sent out to you.
International Return Policy
If you ordered from outside the United States, the return process has a few extra steps. International customers are responsible for all return shipping costs and any applicable customs duties or taxes.
You must still initiate the return through the online portal. However, you will likely need to arrange and pay for your own international return shipping. Ensure you get a tracking number and declare the package as a return to avoid more fees.
Refunds for international orders are processed in the same way, but currency conversion may affect the final amount you see.
What to Do If Your Item Is Damaged or Defective
If you receive a damaged or defective item, contact Young LA customer service immediately. This is a different situation than a standard return. You should not use the standard return portal in this case.
Send an email to their support team with photos or a video clearly showing the damage or defect. Also include your order number. They will usually provide a prepaid label and send out a replacement as soon as possible, often without waiting to receive the damaged item back first.
Tips for a Smooth Return Experience
Following these tips can help you avoid headaches:
- Act Quickly: Start your return as soon as you know you don’t want the item.
- Document Everything: Take a photo of the item with tags attached before you pack it. Keep your return tracking number safe.
- Pack Securely: Use a sturdy box or mailer. Don’t just stick the label on the original plastic bag.
- Include the RMA Slip: Always print and include the return authorization slip inside the package.
Contacting Customer Service
If you run into any issues or have questions, the best way to reach Young LA is through their email support. Response times can vary, especially during big sales or holidays. Be clear and polite in your communication, and have your order number ready.
Frequently Asked Questions (FAQ)
How long does it take to get a refund from Young LA?
After they receive your return, processing takes 5-10 business days. The refund then takes 3-10 more business days to post to your account, depending on your bank.
Does Young LA accept returns on sale items?
Only if the sale item was not marked as “Final Sale.” Always check the product page for final sale notices before purchasing discounted gear.
Can I return an item without the tags?
No, Young LA requires all original tags to be attached for a return to be accepted. Items without tags are considered worn and will be sent back to you.
What is Young LA’s exchange policy?
You can exchange an item for a different size or color within the 30-day window, provided it’s in new condition. You’ll use the online portal and may need to pay a new shipping fee.
Are return shipping costs free?
For standard refunds in the US, Young LA often provides a prepaid label. For exchanges and international returns, the customer usually covers the shipping costs.
What if I received the wrong item?
Contact customer service right away with your order number and photos of what you received. They will arrange a corrected shipment and provide a label to return the incorrect item.
Can I return leggings or shorts I’ve tried on?
Trying on briefly over your own undergarments is usually fine, but any signs of wear, sweat, or makeup will void the return policy. It’s a risk, so be very careful.