If you’ve ever bought something that didn’t quite work out, you know a good return policy is key. This article explains everything you need to know about the www.dickssporting goods.com/s/return-policy so you can shop with confidence.
We’ll break down the timeframes, conditions, and step-by-step process. Whether you have shoes that don’t fit or a tent missing a pole, you’ll find the answers here.
www.dickssporting goods.com/s/return-policy
This page is the official hub for all return and exchange information for DICK’S Sporting Goods. It covers purchases made online, in-store, and even through their special services like Used Gear.
Knowing this policy saves you time and hassle. Let’s look at the core rules that apply to most returns.
Standard Return Timeframes and Conditions
Most items from DICK’S Sporting Goods can be returned within 60 days of purchase. You’ll need your original receipt or the packing slip that came with your online order.
The item should be in its original condition. That means unworn, unwashed, and with all tags and packaging intact. For electronics, the factory seals must be unbroken.
Here’s a quick list of what you typically need for a smooth return:
- Your original receipt, invoice, or packing slip.
- The original credit card used for purchase (if applicable).
- All parts, accessories, manuals, and original boxes.
- The item in new, unused condition.
Items With Special Return Rules
Some products have different return windows or conditions. It’s important to check these before you buy, as they are often noted on the product page.
Electronics and Fitness Trackers
Items like GPS devices, action cameras, and smartwatches usually have a 30-day return window. They must be returned with all components and with the protective film still on screens.
Clearance and Final Sale Items
Products marked “Final Sale” or purchased at a deep discount from clearance cannot be returned. This is often the case for seasonal items or special promotions.
Special Order and Personalized Goods
Customized items, such as team jerseys with a specific name and number, generally cannot be returned unless they are defective.
How to Return an Online Purchase
Returning something you bought online is straightforward. You have two main options: mailing it back or taking it to a store.
Option 1: Return by Mail (Prepaid Label)
- Log into your DICK’S Sporting Goods online account.
- Find your order and select “Return Items.”
- Follow the prompts to print a prepaid return shipping label.
- Pack the item securely with all its parts in the original box if possible.
- Attach the label and drop the package at a UPS location.
Refunds are usually processed within 7-10 business days after the return is received at their warehouse. They’ll send you an email confirmation.
Option 2: Return In-Store
This is often the fastest way. Just bring the item, its packaging, and your receipt or order confirmation email to any DICK’S Sporting Goods store. The refund will typically be processed right at the register.
How to Return an In-Store Purchase
For items bought at a physical store, you should return them to a store location. Bring the item and your original receipt. If you used a credit card, bring that card with you for the quickest refund to your original payment method.
If you lost your receipt, the store might be able to look up the purchase if you used a credit card, rewards account, or provided an email. There’s no guarantee, so it’s best to keep your receipts.
Understanding Refund Methods
How you get your money back depends on how you paid and where you return the item.
- Credit/Debit Card: Refunds go back to the original card. It can take 3-10 business days to appear on your statement after the return is processed.
- Cash: You will receive cash back for in-store returns with a receipt.
- Check: For mailed returns without the original card, a check may be issued. This is slower.
- Merchandise Credit/Gift Card: If you don’t have a receipt, you may be offered store credit at the lowest selling price.
Exchanging an Item
Need a different size or color? An exchange is usually simple. For the easiest process, do the exchange in a physical store. You can bring the item you wish to exchange and immediately select its replacement.
For online exchanges, you often need to process a return and then place a new order. Sometimes customer service can help streamline this, so it’s worth calling them.
DICK’S Used Gear Returns
The DICK’S Used Gear program has its own policy. Used Gear items can be returned within 30 days of purchase. They must be returned in the same condition you received them, with all tags and accessories.
Returns are typically done by mail using a provided label. The refund will go back to your original payment method.
What If Your Item is Defective or Damaged?
If your new item arrives broken or malfunctions soon after purchase, contact DICK’S Customer Service immediately. They will often cover the return shipping costs for defective merchandise and help you get a replacement or full refund.
For high-value items, take photos or video of the damage as soon as you open the box. This provides helpful proof if needed.
Tips for a Smooth Return Experience
- Keep your receipt and original packaging for at least 60 days.
- Try on apparel and test equipment soon after purchase to ensure you’re within the return window.
- Review the specific product page for any special return notes before buying.
- For in-store returns, avoid peak hours like weekends to get faster service.
- If you’re unsure about a products fit or features, ask a store associate for details before buying.
Frequently Asked Questions (FAQ)
How long do I have to return something to DICK’S Sporting Goods?
Most items must be returned within 60 days of purchase. Some things, like electronics, have a shorter 30-day window.
Can I return something without a receipt?
Possibly. If you used a credit card or rewards account, the store may look it up. Otherwise, you may receive store credit for the item’s lowest recent selling price.
Does DICK’S charge a restocking fee?
Typically, no. DICK’S does not generally charge restocking fees for standard returns. Always check the policy for special items like large fitness equipment.
Can I return online orders to a store?
Yes, this is usually the fastest option. Bring the item, its packaging, and your order confirmation email or packing slip.
What is the return policy for shoes?
Shoes must be returned within 60 days in unworn condition, with the original shoe box. The box is considered part of the product.
How are refunds processed for online returns?
Once the warehouse receives your return, it takes about 7-10 business days to process. You’ll get an email, and the refund will go to your original payment method.
What items cannot be returned?
Final sale or clearance items, personalized products, and some safety-related gear (like opened mouthguards) are generally non-returnable.
What is the DICK’S Sporting Goods return policy for used gear?
Items from the Used Gear program can be returned within 30 days in the same condition they were received, with all tags attached.
Knowing the www.dickssporting goods.com/s/return-policy details makes shopping much less stressful. Always double-check timeframes and keep your paperwork. If you have a unique situation, calling their customer service line is the best way to get specific help and ensure your return goes smoothly.