Understanding the Woman Within return policy is key to shopping with confidence. This guide explains everything you need to know about returning items, so you can focus on finding clothes you love.
We’ll cover the timeframes, condition requirements, and different methods for sending items back. You’ll also learn about exchanges, refunds, and any potential fees. Let’s get started with the most important details.
Woman Within Return Policy
The standard Woman Within return policy gives you 90 days from the date your order shipped to return items for a refund or exchange. This is a generous window compared to many other retailers.
Items must be in new, unworn condition with all original tags attached. For hygiene reasons, some items like swimwear and intimate apparel may have stricter rules if the protective liner is removed.
What Items Can You Return?
Most items from Woman Within are eligible for return. This includes clothing, shoes, and accessories. Always check your packing slip or the website for the most current list, as categories can change.
- Dresses, tops, and bottoms
- Sleepwear and robes
- Swimwear (with protective liners intact)
- Shoes and slippers
- Jewelry and other accessories
What Items Are Final Sale?
Some items cannot be returned. It’s crucial to check the product description before you buy, as these are typically marked as final sale.
- Items marked “Final Sale” or “Clearance” on the website
- Personalized or monogrammed merchandise
- Opened cosmetics or fragrances
- Swimwear or intimate apparel with removed hygiene liners
Condition of Returns
To get a full refund, your return must meet specific condition requirements. Items that show wear or damage may be refused or subject to a reduction in your refund.
- Unworn, unwashed, and in original condition.
- All manufacturer tags and labels must be attached.
- Items must be returned in the original packaging when possible, especially for shoes.
- Free gifts or promotional items must also be returned if you’re returning the qualifying purchase.
How to Initiate a Return
You have two main options for starting a return: online or by mail. The online process is generally faster and provides you with a return label.
Online Return Process
- Go to the Woman Within website and find the “Returns & Exchanges” page.
- Enter your order number and zip code to access your order.
- Select the items you wish to return and choose your reason.
- Choose between a refund or an exchange.
- Print the prepaid return label that is generated.
Mail-In Return Process
If you prefer not to use the online portal, you can mail returns directly. You’ll need to include the return form from your packing slip. Note that without the online label, you may be responsible for return shipping costs.
- Complete the return form from your packing slip.
- Pack the items securely in a box or mailer.
- Affix sufficient postage if you don’t have a prepaid label.
- Mail the package to the return address provided on the form.
Understanding Return Shipping Costs
Return shipping fees can vary. Typically, if you use the prepaid label from the online return center, a deduction will be made from your refund to cover the shipping cost. This fee is often flat rate.
If you are returning a defective or incorrect item, customer service will usually provide a free return label. Always contact them first in those situations.
For exchanges, Woman Within sometimes covers the cost of shipping the new item to you, but policies can update so check current terms.
Refunds and Processing Time
Once your return is received at the warehouse, it can take 10-14 business days to process. The refund is then issued to your original payment method.
Remember, the 90-day window is from the ship date, not the day you received it. Allow time for the return mail transit so it arrives before the deadline.
- Credit card refunds: Appear on your statement within 1-2 billing cycles after processing.
- PayPal refunds: Usually are credited back to your PayPal balance.
- Debit card refunds: Follow a similar timeline as credit cards.
Exchanging an Item
Exchanges are straightforward, especially if you use the online portal. You can request a different size, color, or style of the same item, subject to availability.
If the item you want is out of stock, you may need to process a refund and place a new order. The online system will guide you through available options.
Returns Without a Receipt
If you lost your packing slip or ordered a long time ago, you might still be able to return an item. Contact Woman Within customer service for assistance.
Without proof of purchase, you may be offered merchandise credit at the current selling price instead of a refund to your original payment. This is a common practice for many stores.
International Returns
Customers outside the United States should contact customer service before attempting a return. International return shipping costs are usually the responsibility of the customer and can be high.
There may also be different forms or procedures to follow for customs. Its best to get direct instructions to avoid delays or lost packages.
Tips for a Smooth Return Experience
- Inspect items promptly after they arrive to ensure you have time to return.
- Keep the packing slip and any tags on the item until you’re sure you’re keeping it.
- Use a trackable shipping method when you send your return and keep the receipt.
- Take a photo of the items and the package before you send it for your records.
- Check the website for any seasonal policy updates, especially after the holidays.
Contacting Customer Service
If you have questions not covered here, the Woman Within customer service team can help. You can reach them by phone or email. Have your order number ready when you call to speed up the process.
Their contact information is available on the official website. Be patient during peak times, as hold times may be longer.
Frequently Asked Questions
How long do I have to return something to Woman Within?
You have 90 days from the date your order shipped to initiate a return. This is a fairly standard policy for many clothing retailers.
Does Woman Within offer free returns?
Typically, a flat fee is deducted from your refund to cover return shipping when you use their prepaid label. Free returns are not standard but may be offered in special circumstances.
Can I return clearance items?
Items marked “Final Sale” or “Clearance” are usually not returnable. Always check the product description before purchasing these items.
How do I return a gift from Woman Within?
Gift returns may require a gift receipt for a refund. If you have the receipt, you can follow the standard return process. Without it, you might receive store credit.
What if my item is defective or wrong?
If you received a damaged or incorrect item, contact customer service immediately. They will typically provide a free return label and expedite the replacement or refund.
Where do I send my Woman Within returns?
The return address will be on the label generated through the online portal or on your packing slip. Always use the address provided for your specific return to ensure proper processing.
Can I return swimwear?
Swimwear can be returned only if the hygienic liner is intact and all tags are attached. Once the liner is removed, the item cannot be returned for health and safety reasons.