Understanding the yesglasses return policy before you buy can make all the difference for a stress-free shopping experience. We’ll break down everything you need to know about returning your glasses, so you can shop with total confidence.
Whether you’ve received the wrong prescription or the frames just aren’t your style, knowing the rules helps you act quickly. This guide covers timeframes, conditions, and step-by-step instructions to make your return or exchange as smooth as possible.
yesglasses return policy
The core yesglasses return policy is designed to be customer-friendly, allowing returns and exchanges within a specific window. Generally, you have 30 days from the date you receive your order to initiate a return for a refund or exchange. It’s important to note that the items must be in new, unworn condition, with all original packaging and accessories included.
This policy applies to most frame and prescription orders. However, there are some exceptions for customized or clearance items, which we’ll detail in the sections below. Always double-check your order confirmation email for any specific terms related to your purchase.
What Items Can You Return?
Most products from yesglasses are eligible for return or exchange within the 30-day period. This includes:
* Prescription eyeglasses and sunglasses.
* Non-prescription (plano) sunglasses and blue light glasses.
* Frames purchased on their own.
To be accepted, returned items must meet the following conditions:
* Unworn: No signs of wear, scratches, or damage.
* Original Packaging: All cases, cloths, and boxes should be included.
* Accessories: Any extra lenses or parts must be returned.
* Prescription Accuracy: If there’s an error with your prescription, you must contact customer service first—they’ll often handle it as a remake rather than a standard return.
What Items Are Final Sale?
Some items cannot be returned due to their custom nature or discounted price. These final sale items typically include:
* Customized lenses with special coatings or tints that were made to your specifications.
* Clearance section items sold at a deep discount.
* Contact lenses for obvious health and safety reasons.
* Any item that has been visibly worn, altered, or damaged after receipt.
Step-by-Step Return Process
Returning your yesglasses order is a straightforward process. Follow these numbered steps to ensure everything goes smoothly and you get your refund or exchange promptly.
1. Initiate Your Return Online: Start by logging into your yesglasses account. Go to “Order History” and select the order containing the item you wish to return. Click on “Return Item” and follow the prompts. You’ll need to select a reason for the return.
2. Await Authorization: After submitting your request, yesglasses will review it and send you a Return Merchandise Authorization (RMA) number via email. Do not send anything back without this number, as it is crucial for processing.
3. Package Your Items Securely: Place the glasses and all original components (case, cloth, box, etc.) back into the original packaging. It’s a good idea to include a copy of your return authorization email or write the RMA number clearly on the outside of the box.
4. Ship the Package: You are responsible for the cost of return shipping unless the return is due to a company error (like a wrong item shipped). Use a trackable shipping service and keep your receipt until the refund is complete. Send the package to the address provided in your RMA instructions.
5. Wait for Processing: Once yesglasses receives your return, their quality team will inspect the items. This process usually takes 3-5 business days. After inspection, they will process your refund or ship out your exchange.
Understanding Refunds and Exchanges
Knowing what to expect after your return is received helps manage expectations.
Refunds: For approved returns, refunds are issued to your original payment method. Please allow 5-10 business days for the refund to appear in your account after processing. Note that original shipping charges are typically non-refundable unless the return was caused by a mistake on yesglasses’ part.
Exchanges: If you’re exchanging for a different frame or prescription, the process is similar. Once your return is approved, you can place a new order for the desired item. Some customers find it faster to process a refund and then place a completely new order, but the exchange system is designed to be efficient.
Common Reasons for Returns & How to Avoid Them
Many returns happen due to simple, avoidable issues. Here’s how to get it right the first time:
* Incorrect Prescription: Always upload a clear, current copy of your prescription. Double-check the PD (pupillary distance) numbers you enter. If you’re unsure, have an optician measure it for you.
* Fit and Style: Use yesglasses’ virtual try-on tool if available. Carefully review the frame dimensions (width, bridge, temple length) on the product page and compare them to a pair that currently fits you well.
* Lens Selection: Take your time choosing lens options. Understand what each coating (anti-reflective, blue light, etc.) does to ensure it meets your needs.
Tips for a Smooth Return Experience
A little preparation can make your return process much easier. Here are some practical tips:
* Inspect Upon Arrival: When your glasses arrive, open the package over a soft surface and inspect them immediately. Try them on carefully without adjusting or bending the frames excessively.
* Keep Everything: Don’t throw away any packaging, stickers, or paperwork until you are certain you’re keeping the glasses.
* Act Quickly: The 30-day clock starts ticking as soon as you receive the package. If you have doubts, don’t wait until the last day to start the return.
* Use Trackable Shipping: Always get a tracking number and proof of postage when you mail the return back. This protects you if the package gets lost in transit.
Contacting Customer Service
If you run into any issues or have questions not covered here, yesglasses customer service is there to help. The best way to reach them is through the contact form on their website or via the email address listed in your order confirmation. Have your order number and RMA number (if applicable) ready when you contact them. They are generally responsive and can help resolve problems with prescriptions, shipping, or damaged items.
FAQ Section
How long do I have to return my yesglasses?
You have 30 days from the delivery date to initiate a return for a refund or exchange.
Are yesglasses returns free?
Customers are usually responsible for return shipping costs, unless the return is due to an error made by yesglasses (like shipping the wrong item). Original shipping fees are also non-refundable.
What is the yesglasses exchange policy?
The exchange policy follows the same 30-day, unworn condition rules. You can start an exchange through your account, or opt for a refund and place a new order.
How long does a yesglasses refund take?
After they receive and inspect your return, it takes about 3-5 business days to process. The refund itself may then take 5-10 business days to appear on your original payment method.
Can I return prescription glasses to yesglasses?
Yes, prescription glasses can be returned within 30 days if they are unworn and in original condition. However, if the prescription itself is wrong due to an error in the information you provided, you should contact customer service for a possible remake instead of a standard return.
What if my yesglasses arrive damaged?
Contact customer service immediately with photos of the damaged product and packaging. They will typically send a replacement promptly at no extra cost to you.
Does yesglasses have a warranty?
Yes, yesglasses offers a one-year manufacturer’s warranty against defects in materials or workmanship. This is separate from the return policy and covers issues that arise from normal use after the return window has closed.
By familiarizing yourself with the yesglasses return policy details, you can shop smartly and handle any post-purchase needs with ease. Remember to act within the timeframe, keep everything in like-new condition, and use the online portal to start the process for the best results.