Buying designer fashion online can feel like a leap of faith. Will the size be right? Will the color look the same in person? What if it just doesn’t feel like “you” when you finally try it on? These are the questions that can make clicking the “purchase” button a little nerve-wracking. Fortunately, when you shop with a global luxury platform, knowing the rules of the game beforehand makes all the difference. Having a clear and flexible farfetch return policy in your back pocket is the secret to shopping with true confidence.
Whether you’re investing in a statement piece or simply treating yourself, the ability to return an item is a crucial part of the experience. It transforms a potential risk into a stress-free opportunity to find exactly what you love. Let’s walk through everything you need to know about making returns on Farfetch, so you can focus on the excitement of your new arrival, not the worry.
What Are the Key Rules for Returning an Item?
Before you initiate a return, it’s helpful to understand the basic framework. Farfetch generally offers a 30-day return window from the date you receive your items. This gives you a full month to decide if your purchase is a perfect fit, both in style and size. Most new and unworn items are eligible for a return, but there are some important exceptions to keep in mind.
For hygiene and safety reasons, certain products cannot be returned. This typically includes fine jewelry, beauty products, and items marked as “underwear” or “swimwear” (unless the hygienic seal is still intact). It’s always a good idea to double-check the product description before buying these specific categories. All returned items must also be in their original condition, with tags still attached and all original packaging included.
Getting Your Return Started: A Step-by-Step Guide
Initiating a return with Farfetch is designed to be a straightforward process. You don’t need to call anyone or send an email; everything can be managed through your online account.
First, log into your Farfetch account and navigate to your order history. Find the specific item you wish to return and select the “Return” option. You’ll be guided through a few simple steps to select your return reason and confirm the details. Once your return request is submitted, you’ll receive a pre-paid shipping label via email. All you need to do is pack the item securely in its original packaging, attach the label, and drop it off at the designated carrier location. Farfetch partners with major couriers, so finding a drop-off point is usually very convenient.
How Long Until I Get My Refund?
Once Farfetch receives your returned package, their team will process it. This quality check ensures the item is in its original condition. The processing time is usually within 10 business days of the item arriving at their warehouse. After your return is approved, the refund is then issued.
The speed at which the refund appears in your account can depend on your original payment method. Refunds to credit or debit cards can take a few additional business days to process through the banking system. If you used PayPal, Klarna, or another payment service, the refund will typically be credited back to that account. You will receive an email confirmation once the refund has been initiated, so you know exactly when to expect it.
What If I Received a Faulty or Incorrect Item?
On rare occasions, an item might arrive with a manufacturing flaw, or you might receive the wrong product entirely. In these specific cases, the standard Farfetch return policy doesn’t quite apply, as this is considered a seller error. If you find yourself in this situation, it’s important to contact Farfetch’s Customer Service team directly within 30 days of receipt. They will guide you through a specific process to resolve the issue, which may involve an exchange or a refund, and they will often cover any associated shipping costs.
Helpful Tips for a Smooth Return Experience
A little preparation can make your return process seamless. When your order arrives, consider trying on the items over a carpet or clean surface while you’re still in the “unboxing” phase. This helps ensure the soles of shoes or the fabric of clothing remain pristine. Keep all tags, dust bags, and original boxes until you are certain you are keeping the item. When repacking, use the original packaging whenever possible to protect the item during its journey back.
It’s also wise to keep your return tracking number safe. Once you drop off your package, you can use this number to monitor its progress back to the warehouse, giving you peace of mind.
Final Thoughts on Shopping with Confidence
Knowing the ins and outs of the return process truly liberates your online shopping experience. With a clear 30-day window and a structured system for sending items back, you can explore Farfetch’s vast collection of luxury brands without apprehension. The key is to act within the timeframe, keep items in their original condition, and always use the official return channel through your account. By following these simple guidelines, you can shop for your next favorite piece with the assurance that you are fully protected.