Walking out of an EB Games store with a new game or console is a fantastic feeling. You’re excited to get home, unbox it, and start your next adventure. But what happens if that new game just isn’t what you expected, or the controller you bought has a sticky button right out of the box? Knowing the ins and outs of the EB Games return policy can turn a potentially frustrating situation into a simple, straightforward process.
Whether you’re a parent buying for a child, a seasoned gamer trying a new genre, or someone who simply received a duplicate gift, understanding your options is key. The policy is designed to be fair to both customers and the business, covering everything from faulty hardware to simply changing your mind. Let’s break down the details of the EB Games return policy so you can shop with confidence.
What You Need to Know About the EB Games Return Policy
The foundation of the policy rests on a few key pillars: the condition of the item, how long you’ve had it, and whether you have proof of purchase. The most important document is your receipt, or if you’re a member, the purchase will be linked to your account. For items that are simply unwanted, EB Games typically offers a 7-day exchange or refund from the date of purchase, provided the item is unopened and in its original condition.
This is especially useful if you buy a game as a gift and aren’t sure if the recipient already has it. However, once the seal is broken on software, the rules change due to copyright and licensing laws. Let’s look at the different categories of products and how they are handled.
Returning New and Pre-Owned Games
This is where the most common questions arise, and the distinction between new and pre-owned is crucial.
For New Games: If you’ve opened the sealed case, you generally cannot return it for a refund or simply because you didn’t enjoy the gameplay. EB Games may, at their discretion, allow you to exchange an opened new game for another pre-owned title of the same value within 7 days, but this is not a guaranteed right and is subject to store manager approval. The best practice is to be absolutely sure before you break the seal.
For Pre-Owned Games: Here, the policy is often more flexible and is a major benefit of buying pre-owned. EB Games usually offers a 7-day guarantee on pre-owned games. If the game doesn’t work or you’re just not happy with it, you can return it within that period for an exchange or a full refund. This takes a lot of the risk out of trying a pre-owned title.
What About Consoles, Accessories, and Hardware?
Hardware items, like consoles, controllers, headsets, and other accessories, have their own set of guidelines, primarily focused on faulty products.
If you discover a manufacturing defect, EB Games will help you process a warranty claim. It’s essential to act quickly. For faulty items, you should return them to the store as soon as you identify the issue, with your receipt. They will typically test the product in-store. Depending on the situation and how long you’ve had the item, they will either replace it with a new one, provide a refurbished unit, or guide you through the manufacturer’s warranty process.
For accessories that are simply unwanted and unopened, the standard 7-day return policy for a refund applies. Always keep the original packaging and all included components for any hardware return.
Special Cases: Collectibles and Pre-Orders
EB Games sells more than just games, and their policy reflects that.
Collectibles and Toys: Due to the nature of these items, which are often highly detailed and displayed in-box, returns are usually only accepted if the item is unopened and in its original, sealed packaging. It’s a good idea to inspect a collectible carefully at the time of purchase.
Pre-Orders: If you pre-order a game and pay a deposit, you can cancel at any time before the game’s release and receive a full refund of your deposit. If you change your mind after picking up the game, the standard return policy for new, opened software applies.
Tips for a Smooth Return Experience
A little preparation can make the return process quick and hassle-free.
- Always Keep Your Receipt: This is your most important piece of evidence. Consider taking a photo of it as a backup.
- Join the EB World Program: If you shop at EB Games regularly, being a member means your purchase history is stored on your account. This can serve as proof of purchase if you lose your physical receipt.
- Return Items in Original Condition: For unopened returns, ensure the seal is intact. For pre-owned games, make sure you have all the original case art and manuals.
- Don’t Delay: The 7-day clock starts ticking from the moment of purchase. If you have an issue, don’t wait to address it.
- Be Polite and Patient: Store staff are there to help. A calm and understanding approach will always get you further.
Your Questions Answered
Can I return an online purchase to a physical store? Yes, EB Games generally allows you to return items bought online to any of their retail locations, making it very convenient. Just remember to bring your online order confirmation or packing slip.
What if I bought a digital code? Once a digital code or currency (like PlayStation Network or Xbox Live credit) has been emailed to you or printed on a receipt, it cannot be returned or refunded. This is because the code is considered used once it is issued, even if you haven’t redeemed it yet.
Is the policy different during the holiday season? EB Games often extends its return period for purchases made in November and December. It’s common to see a January return deadline for holiday gifts, but always check the specific terms on your receipt during that time of year.
In the world of gaming, it’s reassuring to know that stores like EB Games have structured policies to protect your purchases. By keeping your receipt, understanding the difference between new and pre-owned item rules, and acting within the given timeframes, you can ensure that your focus remains on enjoying your games, not worrying about what might go wrong. Happy gaming!