If you’ve bought something from Ashley Furniture and need to bring it back, understanding the Ashley Furniture store return policy is your first step. This guide breaks down everything you need to know, from time limits to condition requirements, to make your return as smooth as possible.
Returns can be stressful, but they don’t have to be. We’ll walk you through the standard policy, the important exceptions for large items, and how to handle online purchases. You’ll also find tips for preparing your item and what to expect with refunds.
Ashley Furniture Store Return Policy
The core Ashley Furniture store return policy allows returns within 30 days of purchase. The item must be in its original, unused, and unassembled condition, with all tags and packaging. You’ll also need your original sales receipt or proof of purchase.
This 30-day window is standard for many retailers. It starts from the day you receive the item, not the day you ordered it. Keeping your receipt safe is crucial, as it’s the simplest way to process your return.
What Items Are Final Sale?
Not everything can be returned. Ashley designates certain products as final sale. Knowing this before you buy can save you hassle later.
- Clearance items or “As-Is” merchandise.
- Custom orders, including special fabric or finish selections.
- Mattresses, bed pillows, and mattress toppers (due to health regulations).
- Items that have been assembled, used, or altered in any way.
- Gift cards are also non-returnable.
The Big Exception: Furniture and Mattress Return Policy
This is the most critical part to understand. For large furniture, bedding, and mattresses bought in-store, the return policy is often more restrictive. Many of these sales are considered final.
Always double-check your sales agreement at the time of purchase. Sales associates should clarify if your specific sofa, bed, or dining set is eligible for return. Don’t assume the standard 30-day rule applies.
Mattress Returns and Warranties
Mattress purchases are typically final sale. However, they come with a manufacturer’s warranty that covers defects. If there’s a problem like sagging or a broken coil, you would contact Ashley to initiate a warranty claim, not a return. The process involves inspection and can take time.
Returning Items Bought Online
The process differs if you bought from Ashley’s website. You still generally have 30 days from delivery to request a return. But you must start the process online or by phone, not by taking the item to a store.
- Log into your account on the Ashley Homestore website.
- Go to “Order History” and find the item you want to return.
- Follow the prompts to initiate a return request.
- You will receive a Return Merchandise Authorization (RMA) number and instructions.
- Repackage the item securely in its original packaging. You are often responsible for return shipping costs, which may be deducted from your refund.
Step-by-Step Guide for In-Store Returns
For eligible items purchased at a physical store, follow these steps:
- Gather Everything: Bring the item, all parts, original packaging, manuals, and your receipt. The item must be unassembled.
- Visit the Store: Go to the Ashley Furniture store where you made the purchase. If that’s not possible, contact customer service to see if another location can help.
- Speak with Customer Service: Head to the returns or customer service desk with your item and paperwork.
- Inspection: A staff member will inspect the item to ensure it meets return conditions.
- Processing: Once approved, they will process your refund to the original payment method.
Understanding Restocking Fees
Ashley may charge a restocking fee for certain returns, particularly for large furniture or special order items that are returned. This fee can be a percentage of the item’s price, sometimes up to 25%.
Always ask about potential restocking fees before finalizing your purchase. This information should be on your sales receipt or agreement. There’s usually no fee for returns due to manufacturer defects or shipping errors.
How and When Will You Get Your Refund?
Refunds are issued to the original form of payment. If you paid with a credit card, the refund will go back to that card. Debit card and cash purchases are refunded accordingly.
- Credit/Debit Cards: Refunds typically appear within 5-10 business days after processing, depending on your bank.
- Cash or Check: You may receive a check or cash refund at the store’s discretion.
- Financed Purchases: Refunds go back to the financing account. Contact the lender for details on how this affects your balance.
Remember, sale items might be refunded at the purchase price paid, not the original listed price.
What If Your Item is Damaged or Defective?
If your furniture arrives damaged or you discover a defect, contact Ashley immediately. Do not assemble the item.
- Take clear photos of the damage or defect from multiple angles.
- Locate your order number and receipt.
- Call the store where you bought it or the online customer service line.
- They will guide you through the next steps, which may include a replacement part, a full replacement, or a pickup for repair.
The policy for damaged goods is separate from the standard return policy and is usually more flexible regarding timeframes.
Exchanges vs. Returns
Sometimes you might want a different color or style instead of a refund. Exchanges are often possible for in-stock items.
You’ll follow the same initial return process. Once the return is approved, you can purchase the new item. Be aware that price differences apply; if the new item costs more, you’ll pay the difference. If it costs less, you’ll get a refund for the balance.
Tips for a Successful Return Experience
- Keep all packaging and tags until you are sure you’re keeping the item.
- Assemble furniture carefully to avoid scratches or damage if you think you might return it.
- Read your sales receipt thoroughly; it outlines the specific return terms for your purchase.
- Act quickly within the 30-day window. Don’t wait until the last day.
- For large items, confirm return eligibility at the point of sale. Get it in writing if possible.
Special Considerations: Holidays and Gifts
During the holiday season, Ashley may extend its return window for purchases made in November and December. This is often called a “holiday return policy.” Always verify the exact dates each year, as they can change.
For gifts, the recipient will need a gift receipt to process a return. Without a receipt, the store may only offer store credit at the item’s current lowest selling price, which could be much less than the giver paid.
Frequently Asked Questions (FAQ)
Can I return assembled furniture to Ashley?
Generally, no. Furniture must be unassembled and in its original packaging for a standard return. Assembled items are typically considered used and are not accepted unless there is a manufacturing defect.
What is Ashley’s return policy for bedding?
Bedding like comforters and sheets can usually be returned within 30 days with tags and receipt. However, mattresses, mattress toppers, and bed pillows are almost always final sale due to health and sanitary reasons.
How long do I have to return something to Ashley Homestore?
The standard period is 30 days from the date you receive your purchase. However, for large furniture and mattresses bought in-store, the sale is frequently final. Always confirm at the time of purchase.
Does Ashley Furniture offer refunds?
Yes, for approved returns within the policy guidelines, refunds are issued to the original payment method. Be aware that restocking fees may apply for some items, reducing the refund amount.
Can I return an online order to an Ashley store?
Usually, online purchases must be returned by mail using the provided return process. Some exceptions might exist, so its best to call your local store with your order details to ask before going in.
What if I lost my receipt?
Without a receipt, a return is much harder. The store may look up your purchase with the credit card you used or offer a store credit for the item’s current lowest price. There’s no guarantee of a full refund.
Final Thoughts on Navigating Returns
Knowing the Ashley Furniture store return policy details puts you in a better position as a shopper. The key takeaways are the 30-day window for eligible items, the final-sale nature of many large furniture pieces and mattresses, and the importance of keeping everything original and unassembled.
When in doubt, ask questions before you buy. Get clarification on whether your specific item can be returned. Keep your receipt safe and act promptly if something isn’t right. With this knowledge, you can shop with more confidence and handle any returns efficiently.