Buying new furniture is an exciting step in making your house feel like a home. You imagine how that new sofa will look in your living room or how comfortable you’ll be in that new bed. But sometimes, reality doesn’t quite match the picture in your head. The color might be different under your lighting, the dimensions might feel off, or the style just doesn’t work with your other pieces. When that happens, it’s a huge relief to know you have options, which is why familiarizing yourself with the Rooms To Go return policy before you buy is a smart move.
Navigating furniture returns can feel daunting, as policies vary widely from store to store. Unlike returning a small item of clothing, furniture is bulky, often requires assembly, and may have specific handling requirements. Having a clear understanding of the process can save you time, money, and a significant amount of stress. Let’s walk through what you need to know to manage your furniture purchases with confidence.
What You Need to Know About Returning Items
The foundation of the Rooms To Go return policy is its time frame. Generally, you have 30 days from the date of delivery to initiate a return or exchange for most items. This window is fairly standard in the furniture industry, but it passes quickly, so it’s important to make a decision promptly. If you’re on the fence about a piece, give it a good look within those first few weeks.
To process any return or exchange, you must have your original sales receipt or invoice. This document is crucial as it contains your order number and proof of purchase. It’s a good habit to file this receipt in a safe place until you are completely satisfied with your purchase. Additionally, the item you wish to return must be in its original condition—meaning no stains, tears, scratches, or damage. It should be reassembled if necessary and include all original parts, tags, and packaging.
Special Considerations for Custom and Clearance Items
This is one of the most important distinctions in the policy. If you’ve ordered a custom-made piece of furniture, such as a sofa with a specific fabric or a table with unique dimensions, it typically cannot be returned or exchanged. This is because these items are made specifically for you and cannot be resold to another customer. The same policy often applies to clearance, “as-is,” or final sale items. These are usually sold at a deep discount precisely because they are not eligible for return.
Always double-check the product description and your sales agreement before purchasing custom or clearance merchandise. Your sales associate should also make this clear at the point of sale, but it’s always best to confirm so there are no surprises later.
Handling Damaged or Defective Furniture
Discovering a rip, a broken frame, or a major scratch on a brand-new piece of furniture is incredibly frustrating. Fortunately, the policy for damaged or defective items is different from a standard return. If your furniture arrives with damage or you discover a manufacturing defect, you should contact Rooms To Go immediately.
They will typically work with you to repair the item in your home or, if a repair isn’t possible, arrange for a replacement. It’s essential to inspect your furniture thoroughly as soon as it is delivered. Take photos of any damage you find and note it on the delivery driver’s paperwork before they leave. This documentation will be vital when you call customer service to report the issue.
A Closer Look at the Rooms To Go Return Policy
While the 30-day return window is straightforward, the “how” of returning a large item is what often causes confusion. Rooms To Go generally requires you to contact them to initiate the return process. You can’t simply load a sofa back into your car and take it to a store. You will need to call their customer service line, and they will guide you through the next steps, which may include scheduling a pickup from your home.
It’s also critical to be aware of the potential for return fees. While policies can change, some large furniture returns may incur a pickup or restocking fee. This fee is meant to cover the cost of transporting the item back to the warehouse and preparing it for resale. Always ask the customer service representative about any associated fees before you finalize the return so you can make a fully informed decision.
Helpful Tips for a Smooth Experience
A little preparation can make the entire process much easier. First, keep all packaging for at least the first 30 days. While you may not need to fully repackage the item, having the original boxes and protective materials can be helpful. Second, assemble the furniture in its intended spot and live with it for a few days. This gives you a true sense of how it fits and functions in your space.
Finally, don’t hesitate to ask questions at the time of purchase. A good salesperson will be happy to explain the current return policy, including any special promotions or warranties that might affect your ability to return an item. Knowing the rules from the start gives you peace of mind and allows you to shop with confidence.
Exploring Your Alternatives to a Full Return
If you’re outside the return window or have a custom item, a full return might not be an option, but that doesn’t mean you’re out of luck. Rooms To Go often provides warranties on its furniture, particularly on frames and mechanisms for items like sofas and recliners. If the issue is a defect covered under warranty, you may be eligible for a repair at no cost.
Another avenue to consider is an exchange. If you love the quality of the furniture but the specific style or color isn’t working, you might be able to exchange it for a different model within the 30-day period. This can sometimes be a simpler process than a full refund, especially if the item is in high stock.
In summary, the key to a stress-free experience with any large furniture purchase is knowledge. By understanding the 30-day window, the rules for custom orders, and the process for handling damaged goods, you can navigate the Rooms To Go return policy effectively. Remember to inspect your delivery immediately, keep your paperwork safe, and don’t be afraid to reach out to customer service with any questions. With this approach, you can focus on the joy of creating a beautiful home, knowing you’re a well-informed and protected consumer.