Need to send something back to American Eagle? Understanding the American Eagle online return policy is the first step to a smooth process. This guide breaks down everything you need to know, from time limits to packaging tips, so you can handle your return quickly and confidently.
American Eagle Online Return Policy
The American Eagle online return policy is designed to be flexible for customers. You can return most items purchased online within 60 days of the delivery date for a refund to your original payment method. For a full refund, items must be unworn, unwashed, and have all original tags attached.
This policy covers purchases made on the AE.com website and through the American Eagle app. It’s important to note that some items have special conditions, which we’ll cover in detail later. Keeping your packing slip or order confirmation email is crucial, as it contains your order number needed to start the return.
What Items Are Eligible for Return?
Most items you buy from American Eagle online can be returned. This includes jeans, tops, bottoms, dresses, shoes, and accessories. As long as the item is in its original condition, you should be good to go.
However, you should always double-check the product page for any specific notes. Sometimes, seasonal or clearance items might have different rules.
What Items Are Final Sale?
To avoid surprises, be aware of items marked as “Final Sale.” These cannot be returned for a refund or exchange. Common final sale items include:
- Face masks and certain wellness products.
- Swimwear if the hygiene liner has been removed or tampered with.
- Earrings and other pierced jewelry for health reasons.
- Items that have been obviously worn, altered, or damaged after delivery.
- Gift cards and e-gift cards.
Understanding the 60-Day Return Window
The 60-day clock starts on the day your order is delivered. You can find the delivery date on your shipping confirmation email or by tracking your order. It’s a good idea to initiate the return as soon as you know you don’t want to keep an item.
Waiting until the last minute can lead to issues if the return is delayed in the mail. Returns received after the 60-day period may be subject to denial or may only be eligible for merchandise credit.
Condition of Returned Items
This is the most important part for getting your full refund. American Eagle requires all returns to be in “like-new” condition. This means:
- All original tags must be attached. Don’t remove the main fabric tag or the price tag.
- The item must be unworn and unwashed. No deodorant stains, perfume smells, or pet hair.
- It should be returned in its original packaging if possible, especially for shoes or delicate items.
If an item is returned in used or damaged condition, American Eagle may refuse the return or issue a partial refund.
Step-by-Step Guide to Returning an Online Order
Returning your American Eagle online purchase is a straightforward process. You have two main options: returning by mail or returning in-store. Here’s exactly how to do both.
How to Start a Return Online (For Mail Return)
This is the most common method. Follow these numbered steps:
- Go to the American Eagle Returns Center on their website. You can usually find a link in the website footer or your order confirmation email.
- Enter your order number and the email address or zip code used for the purchase. Click “Find Order.”
- Select the specific items from your order that you wish to return.
- Choose your reason for return from the dropdown menu (e.g., size, style, fit).
- Select your refund method. Typically, this is a refund to your original payment.
- Print the provided prepaid return shipping label. You will need access to a printer.
- Pack the items securely in any box or the original package. Attach the label clearly on the outside.
- Drop the package off at any USPS location or schedule a pickup.
How to Return an Online Order In-Store
This is often the fastest way to get your refund. You can return items bought online to any American Eagle or Aerie retail store in the United States or Canada.
- Bring the items you want to return with all original tags attached.
- Bring your packing slip or the order confirmation email (digital or printed) on your phone.
- Go to the checkout counter and let an associate know you have an online return.
- They will process the return using your order number. Your refund will be issued to your original payment method on the spot in most cases.
Remember, you cannot return online purchases to outlet stores. They are considered seperate entities.
What About Exchanges?
American Eagle does not offer direct exchanges through the mail. The most efficient way to “exchange” an item is to follow these steps:
- Process a return for the item you don’t want, either by mail or in-store.
- Once the return is initiated, place a new order for the correct size or color item you want.
This ensures you get the item you want quickly, without waiting for the original return to be fully processed before the new item is sent out. In-store, associates can often help you with this process seamlessly.
Refunds, Fees, and Processing Timelines
Knowing when and how you’ll get your money back is key. Here’s what you can expect after you send your return.
How Long Does a Refund Take?
Processing times vary depending on your return method:
- In-Store Returns: Refunds to your original payment card are usually instant, but it may take 3-5 business days for the credit to appear on your bank or card statement.
- Mail Returns: The timeline is longer. Once you drop off the package, allow 1-2 weeks for it to travel back to the warehouse. After American Eagle receives and inspects your return, it takes about 7-10 business days to process the refund.
You will recieve an email confirmation once your return is received and again when your refund is issued.
Are There Any Return Shipping Fees?
American Eagle provides a prepaid return label for most standard returns within the 60-day window. This means you can drop the package at USPS without paying anything out of pocket.
However, there are exceptions where a $7 return shipping fee may be deducted from your refund:
- If you are returning only underwear or bras (excluding Aerie swim).
- If you are making a return without the original prepaid label (e.g., using your own carrier).
- For returns initiated after 60 days, if they are accepted.
Refund Methods: Where Does the Money Go?
Your refund will generally go back to the original form of payment. If you paid with a credit or debit card, it goes there. If you used PayPal, it returns to your PayPal account. If you used a gift card, the value is returned to a new e-gift card.
For returns made in-store without the original payment card present, the refund will typically be issued as store credit or a merchandise credit gift card.
Special Situations and Common Questions
Returning Gifted Items
If you received an American Eagle item as a gift, you can still return it. You’ll need the gift receipt or the order number from the person who gifted it to you.
- With a Gift Receipt: You can return the item in-store or by mail for store credit, usually in the form of a merchandise credit gift card.
- Without a Gift Receipt: You may be able to return it for the item’s current selling price as store credit, subject to manager approval and item condition.
International Returns
If you ordered from AE.com to an address outside the United States, you cannot return those items to a U.S. store. You must use the international return process outlined in your order confirmation. Note that international return shipping costs are typically the responsibility of the customer and are not prepaid.
Lost Returns and Tracking
Always keep your USPS tracking number from the return label! This is your proof that you mailed the package. If your refund hasn’t been processed after several weeks, use this tracking number to check the delivery status with USPS first, then contact American Eagle customer service with the details.
What to Do If You Made a Mistake
Accidentally sent the wrong item? Forgot to include the label? Don’t panic. Contact American Eagle customer service as soon as possible. They can often note your account or provide guidance on how to correct the situation, especially if you act quickly.
Tips for a Hassle-Free Return Experience
A little preparation makes the process effortless. Here are some pro tips:
- Try on items promptly after delivery. Don’t remove tags until you’re sure you’re keeping it.
- Save all packaging, including the paper stuffing and plastic bags, until you decide.
- Keep your order confirmation emails in a dedicated folder until the return window closes.
- When packing your return, use a sturdy box and secure the label. It’s a good idea to take a quick photo of the packaged box with the label visible for your records.
- For in-store returns, consider going during quieter hours like weekday mornings for faster service.
Frequently Asked Questions (FAQ)
Can I return American Eagle online purchases in store?
Yes, you can. Bring the item with its tags and your order confirmation to any American Eagle or Aerie retail store (excluding outlets) for a quick return.
How long do I have to return American Eagle online orders?
You have 60 days from the date your order was delivered to initiate a return for a full refund.
Does American Eagle have free returns?
Yes, American Eagle provides a free prepaid return shipping label for most online returns. Exceptions include returns of only underwear or bras, which may incur a $7 fee deducted from your refund.
What if my return is past the 60-day window?
Returns received after 60 days may not be accepted. If they are, they might only be eligible for merchandise credit at the current price, and a shipping fee may apply.
Can I exchange an item I bought online?
American Eagle doesn’t do direct mail exchanges. The best method is to return the original item and place a new order for the item you want.
How will I know when my return is processed?
You should receive two emails: one when the return is initiated and another when the return is received and your refund is issued. You can also check status in the Returns Center.
What about returning Aerie items?
The Aerie return policy is the same as the American Eagle online return policy. All the same rules, timeframes, and procedures apply to items bought from Aerie.
Understanding the American Eagle online return policy puts you in control of your shopping. By following the clear steps for mail or in-store returns, keeping items in new condition, and acting within the 60-day window, you can ensure a positive experience every time. Remember to save your receipts and use the provided prepaid labels to make the process as smooth as possible.