If you’ve ever bought something from Burlington that didn’t quite work out, you’ll need to understand the Burlington factory return policy. This guide will walk you through everything you need to know to make a return or exchange smoothly and quickly.
We’ll cover the time limits, what items you can and cannot return, and the different methods available. Whether you shopped in-store or online, having the right information saves you time and hassle. Let’s get started with the most important details.
Burlington Factory Return Policy
The core Burlington factory return policy is designed to be straightforward. In most cases, you can return items within 30 days of your purchase. You will need your original receipt to get your money back in the original form of payment.
Without a receipt, the options change. Burlington may offer an exchange for a similar item or provide a merchandise credit based on the item’s lowest selling price. This policy applies to most, but not all, items in the store.
What You Need for a Successful Return
Before you head to the store or start a mail return, gather these things. Having them ready makes the process much faster.
- The Original Receipt: This is the most important item. It guarantees a refund to your original payment method.
- The Item in Original Condition: The product should be unworn, unused, and have all original tags and packaging attached.
- The Original Payment Method: If you want the funds returned to your card, bring the same card. For cash purchases, expect cash back.
- A Valid Photo ID: For returns without a receipt, a government-issued photo ID is usually required for tracking purposes.
Items That Cannot Be Returned
For safety and hygiene reasons, Burlington does not accept returns on certain products. It’s crucial to check this list before you buy, especially for final sale items.
- Clearance merchandise (unless defective)
- Special order or “as-is” items
- Mattresses, cribs, and other large nursery furniture
- Personalized goods
- Food items or opened cosmetics
- Rugs that have been unrolled or cut
- Any item that is damaged due to customer misuse
Step-by-Step: How to Return an Item to Burlington
Follow these simple steps to ensure your return is processed without any issues.
For In-Store Purchases (Returning to a Store)
- Gather the item, original receipt, and original payment card.
- Visit any Burlington store. You do not have to go to the same location where you made the purchase.
- Go to the customer service or returns desk.
- A store associate will inspect the item and process your return using your receipt.
- You will receive your refund to the original payment method. Cash purchases typically get cash back.
For Online Purchases (Returning by Mail)
Returning an item you bought online requires a different process. You cannot return online purchases directly to a store.
- Log into your Burlington.com account and go to “Order History.”
- Select the item(s) you wish to return and initiate the return process.
- Print the provided return label and packing slip.
- Securely package the item with all tags attached and include the packing slip inside the box.
- Attach the return label to the outside of the box and drop it off at the designated carrier (usually UPS or USPS).
- Once the return is received and inspected at the warehouse, your refund will be issued. This can take 10-14 business days after they get the package.
Understanding Refunds and Timelines
Knowing when and how you’ll get your money back is key. The timeline depends completly on your return method.
- In-Store with Receipt: Refund is immediate to your card or as cash. Card refunds may take 3-7 business days to appear on your statement.
- In-Store without Receipt: You’ll receive a merchandise credit or exchange on the spot.
- Online Returns by Mail: Allow 10-14 business days for the return center to process your package after it’s delivered. Then, allow another 3-10 business days for the refund to post to your account. The whole process can take up to three weeks.
The Burlington Exchange Policy
If you found something you like better or need a different size, an exchange is often the easiest path. The policy for exchanges is generally more flexible than for returns.
- Exchanges are typically handled in-store only.
- You usually have more time for an exchange compared to a standard return—often up to 60 days.
- You will need the item and the original receipt. The new item must be of equal or greater value; if it costs more, you’ll pay the difference.
- For items without a receipt, an exchange for a similar product is usually the best available option.
Special Circumstances and Exceptions
Sometimes, things don’t go as planned. Here’s what to do in special situations.
Defective or Damaged Items
If you buy an item that is broken, stained, or otherwise defective, Burlington will take care of you. Bring the item and your receipt to any store. They will offer a full refund, exchange, or repair, depending on the situation. This often applies even to clearance items that are faulty.
Returning Gifts
Returning a gift from Burlington can be tricky without a gift receipt. If you have a gift receipt, you can return the item for a merchandise credit. Without any receipt, the store may offer an exchange or credit at the item’s current lowest selling price. It’s always best if the giver includes a gift receipt with the present.
Holiday Season Returns
During the winter holidays, Burlington often extends its return window. Purchases made in November and December might be eligible for return until late January. Always check your receipt or ask a store associate for the exact holiday return deadline, as it can change slightly each year.
Tips for a Hassle-Free Return Experience
- Always keep your receipt. Staple it to the tags or take a picture with your phone.
- Inspect your purchases carefully at home soon after buying them. Don’t remove tags until you’re sure you’re keeping the item.
- For online orders, keep the original shipping box and packaging for at least the first 30 days.
- If you’re unsure about a policy, call the specific Burlington store you plan to visit. Store-level management can sometimes have slight discretion.
- Be polite and patient with customer service associates. They are there to help you within the company’s guidelines.
Frequently Asked Questions (FAQ)
How long is the Burlington return policy?
The standard return period is 30 days from the date of purchase with a receipt. Some items, like coats and suits, may have a longer return window, so it’s good to check the specific item’s policy.
Can I return something to Burlington without a receipt?
Yes, but you won’t get a cash refund. Without a receipt, you can typically get an exchange for a similar item or a merchandise credit based on the item’s lowest recent selling price. A valid photo ID is required.
Does Burlington have a return policy for online orders?
Yes. Online purchases must be returned by mail using the return process on Burlington.com. They cannot be returned to physical stores. You have 30 days from the ship date to initiate the return.
What is Burlington’s exchange policy?
Exchanges are generally done in-store. With a receipt, you can often exchange an item within 60 days for something of equal or greater value. The process is usually simpler than a full return.
Are there any items that cannot be returned to Burlington?
Yes. Final sale items like clearance, special orders, mattresses, cribs, personalized products, and opened cosmetics or food cannot be returned. Always check the item’s tag or listing for any final sale notices.
How long does a refund from Burlington take?
For in-store returns, it’s instant at the register. For online returns, it can take 10-14 business days for processing after the warehouse receives the item, plus additional time for your bank to post the refund.
Can I return a gift to Burlington?
With a gift receipt, you can return an item for a merchandise credit. Without any receipt, the options are limited to an exchange or credit at the current selling price, subject to manager approval and ID check.
Final Thoughts on Navigating Returns
Understanding the Burlington factory return policy gives you confidence when you shop. The key takeaways are simple: keep your receipt, act within 30 days, and ensure items are in new condition. For online buys, use the mail-in system. And remember, the staff at your local store are the best resource for specific questions.
By following these guidelines, you can shop at Burlington knowing that if something isn’t right, you have a clear path to a solution. Always double-check your items and save that paper receipt—it’s your best tool for a smooth return. With this knowledge, you’re ready to handle any return or exchange that comes your way.