You’ve found the perfect dress from Reformation. It fits like a dream and makes you feel incredible. But what happens if that dream dress arrives and it’s not quite right? Maybe the color is different in person, or the fit is just a little off. Knowing the ins and outs of the Reformation return policy before you click “add to cart” can save you time and ensure a smooth experience, turning a potential fashion disappointment into a simple exchange or refund.
Shopping for sustainable and stylish clothing should feel good from start to finish. A clear and fair return process is a big part of that. Whether you’re a longtime fan of the brand or a first-time shopper, getting familiar with the Reformation return policy helps you shop with confidence, knowing exactly what to expect if an item doesn’t work out.
What You Need to Know About Returns and Exchanges
Reformation has a structured policy designed to be straightforward. The most important thing to remember is the timeframe. You have 30 days from the date your order shipped to initiate a return. It’s a good idea to check your shipping confirmation email so you can keep track of this date. All items must be returned in their original, unworn condition with the tags still attached.
When it comes to getting your money back, Reformation provides a refund to your original payment method. Keep in mind that the initial shipping fee is non-refundable. For exchanges, the process is typically to return the original item for a refund and then place a new order for the size or item you want. This is often the fastest way to secure the new piece, especially if it’s a popular style.
Navigating the Reformation Return Policy for Final Sale Items
This is a crucial section to pay attention to. Not everything at Reformation is eligible for a return. Items marked as “Final Sale” are just that—final. This means they cannot be returned or exchanged for any reason. You’ll often find this label on heavily discounted sale items, so it’s important to be absolutely certain about your size and style before purchasing final sale products. Think of it as a commitment, so double-check your measurements and the product details.
How to Start Your Return
Reformation has made the return initiation process digital and user-friendly. You don’t need to call anyone or print a label from a third-party site. Here’s the simple process:
- Log into your Reformation account on their website.
- Navigate to your order history and select the item(s) you wish to return.
- Follow the prompts to generate your prepaid return shipping label.
- Pack the items securely in their original packaging if possible, attach the label, and drop the package off at a designated carrier location.
Once your return is received and processed at their warehouse, you will receive a confirmation email and your refund will be on its way. Processing usually takes a few business days after they get the package.
A Special Note on Wedding and Special Occasion Attire
If you’re shopping for a big event, like a wedding or a formal party, the return rules are slightly different. To give you peace of mind for your special day, Reformation offers an extended return window of 90 days for wedding and special occasion dresses. This applies to specific styles, so it’s always best to check the product page for details or contact customer service to confirm if your dress qualifies for this extended window.
Tips for a Smooth Reformation Shopping Experience
A little preparation can go a long way in avoiding the need for a return altogether. Reformation is known for its unique fits and fabrics, so here are a few tips to help you get it right the first time.
- Read the Product Descriptions Carefully: Reformation provides extensive details about the fit of each garment—whether it runs large, small, or true to size. They also note the fabric composition and stretch, which greatly impacts how a garment fits.
- Consult the Size Chart: Don’t just guess your size. Take your measurements and compare them to the specific size chart provided for each item. Sizes can vary between styles, so this is the most reliable method.
- Look at Customer Reviews: Often, other shoppers will share their experiences with the fit, fabric, and overall feel of an item. This real-world feedback can be incredibly valuable.
When You Need a Little Extra Help
If you have a question that isn’t covered on their website or you encounter an issue with your return, Reformation’s customer service team is there to help. You can reach out to them via the contact form on their website. Having your order number and details about your inquiry ready will help them assist you more quickly and efficiently.
In the end, understanding the return policy is a key part of being a savvy shopper. By knowing the 30-day window, being mindful of final sale items, and using the available resources to choose the right size, you can enjoy the beautiful, sustainable styles from Reformation with total confidence. Happy shopping!