If you’ve ever bought something online that didn’t quite work out, you know a good return policy is key. Understanding the lululemon online return policy before you buy can save you time and ensure you’re happy with your purchase. This guide will walk you through everything you need to know, from time limits to condition requirements, making your return or exchange process smooth and simple.
lululemon online return policy
At its core, the lululemon online return policy is designed to be straightforward for customers. It allows you to return or exchange most items within 30 days of purchase, as long as they are in like-new condition with the tags attached. This policy applies to items bought directly from lululemon’s website or app, not necessarily from other retailers that sell their products.
What Items Are Eligible for Return?
Most items you buy online from lululemon can be returned or exchanged. This includes:
- Apparel (tops, bottoms, jackets, etc.)
- Accessories (bags, hats, yoga mats)
- Footwear
However, there are some important exceptions to be aware of. Certain products are considered final sale and cannot be returned. Always double-check the product description before you click “buy.”
Final Sale Items (Non-Returnable)
To avoid disappointment, remember that these items typically cannot be returned:
- Products marked “We Made Too Much” on the website.
- Gift cards (though they can be replaced if lost under certain conditions).
- Face masks, for health and safety reasons.
- Personalized or altered merchandise.
- Items that have been worn, washed, or damaged after purchase.
The 30-Day Return Window
The clock starts ticking from the day you receive your order. You have 30 calendar days to initiate a return. It’s a good idea to start the process as soon as you know an item isn’t right for you. Don’t wait until the last minute, as shipping times can affect wether your return is accepted.
Condition Requirements: “Like-New” Explained
This is the most crucial part of the policy. Your item must be in “like-new” condition. This means:
- Tags Attached: The original hang tags must still be on the garment. Don’t remove them until you’re sure you’re keeping it.
- Unworn & Unwashed: The item should not have been worn, washed, or altered in any way.
- Original Packaging: It’s best to return items with their original packaging, especially for accessories or shoes.
- No Damage or Odors: The product must be free of stains, smells, lint, or any signs of use.
Step-by-Step: How to Return an Online Order
Returning an item you bought online is a simple process. You can choose to return by mail or in-store. Here’s exactly what to do.
Option 1: Return by Mail (Online Return)
This is the most common method for online purchases. Follow these steps:
- Start Online: Log into your lululemon account on their website or app. Go to “Order History” and select the item(s) you wish to return.
- Initiate Return: Follow the prompts to begin the return. You’ll select a reason for the return from a dropdown menu.
- Get Your Label: lululemon will provide you with a prepaid return shipping label. Print this label out.
- Pack Your Item: Place the item securely in a shipping box or bag. Attach the return label clearly on the outside. Make sure to remove or cover any old labels.
- Drop Off: Take your packaged return to the designated carrier (like UPS or USPS). Get a drop-off receipt for your records.
- Wait for Processing: Once the return is received at the lululemon warehouse, it usually takes 5-10 business days to process. You’ll get an email confirmation when it’s complete.
Option 2: Return In-Store
This is often the fastest way. You can return online purchases to any lululemon brand store in the same country.
- Bring Your Items: Take the items you want to return, with all tags attached.
- Bring Your Proof: Have your order confirmation email or the credit card you used ready. If you have an account, they can look it up with your email or phone number.
- Visit a Store: Go to any lululemon store. An educator will inspect the items and process the return or exchange for you right away.
In-store returns are great because you get instant credit or can do an immediate exchange. Plus, you don’t have to worry about shipping.
Exchanges: How They Work
Want a different size or color? The exchange process is just as simple.
Online Exchange Process
Currently, lululemon’s system often handles exchanges as a return and a repurchase. Here’s the easiest method:
- Initiate a return for the item you don’t want, following the mail return steps above.
- While that return is processing, place a new order for the size or color you do want.
- Once your return is processed, you’ll be refunded for the first item.
This ensures you get the item you want before it sells out, especially for popular products.
In-Store Exchange
This is more direct. Simply bring the original item to a store. If they have the new size or color in stock, they can swap it for you on the spot. If not, they can help you order it or you can process a return and buy the new item online yourself.
Refunds: Timing and Methods
Once your return is approved, how and when do you get your money back?
Refund Timelines
- In-Store Returns: Refunds are typically issued to your original payment method within 24 hours.
- Online/Mail Returns: After the warehouse receives your package, allow 5-10 business days for processing. The refund itself can then take an additional 3-10 business days to appear on your credit card or bank statement, depending on your financial institution.
How You’ll Be Refunded
Your refund will always go back to the original form of payment. If you paid with a credit card, it goes to that card. If you used a gift card, a new e-gift card will be issued. If you used multiple payment methods (like a gift card and a credit card), the refund will be split accordingly across those methods.
International Returns and Special Cases
Shipping to a Different Country
If you shipped an order to a country different from where you purchased it, you usually need to return it from that same country. Contact lululemon’s Guest Education Centre for specific instructions, as international return labels may not be provided automatically.
Returns Without a Receipt or Account
If you don’t have your receipt or didn’t buy the item through your account, you can still try an in-store return. Stores may offer store credit at the current selling price, provided they can verify the item is genuine and in like-new condition. It’s not guranteed, so having your proof of purchase is always best.
Tips for a Hassle-Free Return Experience
- Keep the Tags On: It’s the number one rule. Don’t remove tags until you’re 100% sure.
- Try On Carefully: When trying on items at home, be in a clean space. Avoid wearing makeup, deodorant, or jewelry that could transfer to the fabric.
- Save Your Packaging: Keep the original bag or box for at least the return window, especially for items like backpacks or shoes.
- Act Quickly: Don’t let the 30-day window slip by. Mark your calendar when your order arrives.
- Use Your Account: Shopping with a lululemon account makes tracking orders and starting returns incredibly easy.
Common Questions and Pitfalls
What if my item has a quality issue after 30 days?
lululemon stands behind the quality of their products. If an item develops a tear, seam issue, or other manufacturing fault outside the 30-day return window, you can still contact them. The “Quality Promise” is a separate commitment. You can take the item to a store or contact Guest Education to have it assessed. They may repair it, replace it, or provide a one-time courtesy refund based on the circumstances.
Can I return sale items?
It depends. Regular sale items (not marked “We Made Too Much”) are usually returnable. However, all items in the “We Made Too Much” section are final sale. This is clearly stated on the product page, so read carefully before purchasing discounted gear.
What about returns for gifts?
Gifted items can be returned. The person with the gift receipt will receive the refund as store credit on an e-gift card. Without any receipt, a store may offer merchandise credit at the current price, if the item is in returnable condition.
Frequently Asked Questions (FAQ)
How long does the lululemon return process take?
For mail returns, the entire process from when you drop off the package to seeing the refund in your account can take 2-3 weeks. In-store returns are processed immediately.
Is the lululemon return policy the same in stores?
Yes, the core policy (30 days, like-new condition with tags) is the same for items purchased in physical stores. The process is just faster in person.
What is lululemon’s return policy for shoes?
Shoes follow the same 30-day policy but must be returned in their original box and with the shoe bag, if included. They must show no signs of wear on the soles or upper material.
Can I return lululemon items bought from other stores?
No. Items purchased from third-party retailers (like Nordstrom, Zappos, or local boutiques) must be returned to that original retailer according to their specific policies.
Does lululemon offer free returns?
Yes, lululemon provides a prepaid return shipping label for online returns, making the process free for you. You just need to get the package to the carrier.
What if I lost my return label?
You can log back into your account and re-print the label from your order history. If you’re having trouble, contact Guest Education for help.
Understanding the lululemon online return policy gives you confidence to shop. By following the simple rules—30 days, tags on, like-new condition—you can ensure a positive experience. Whether you choose to return by mail for convenience or head to a store for instant resolution, the system is designed to work for you. Just remember to check for final sale notices and act within the timeframe, and you’ll have no problems.