If you’ve just bought a generator from Lowe’s and have questions, understanding the Lowe’s generator return policy is your first step. This guide breaks down everything you need to know to make a return or exchange smoothly and confidently.
Whether your generator was the wrong model, arrived damaged, or simply didn’t meet your power needs, Lowe’s has a structured policy. We’ll cover the time limits, required documents, and special rules for these big-ticket items. Knowing the policy details can save you time and ensure you get the resolution you’re looking for.
Lowe’s Generator Return Policy
The core of Lowe’s return policy for most items, including generators, is a 90-day window. You have 90 days from your purchase date to return a generator for a refund or exchange. It’s crucial to keep your receipt, as this is your primary proof of purchase.
Generators are considered major appliances or “large merchandise” at Lowe’s. This classification means there are some additional steps compared to returning a simple hand tool. The main requirements are that the item must be in its original condition and in the original packaging, with all parts and manuals included.
Key Conditions for Returning Your Generator
Before you load the generator back into your truck, make sure you meet these conditions. Failing to do so could result in a denied return or a restocking fee.
- Time Limit: Standard return period is 90 days from the purchase date.
- Original Condition: The generator must be unused and in its original, saleable condition. It cannot be installed or have fuel run through it.
- Complete Packaging: All original packaging, foam inserts, accessories, and documentation must be present and in good shape.
- Proof of Purchase: You must provide the original receipt, a packing slip for online orders, or the credit card used for the purchase. A Lowe’s account can also help lookup the purchase.
- Hazardous Materials: For safety, you must drain all gasoline and oil from the generator before returning it. Lowe’s will not accept units containing flammable fluids.
What About Online or Special Order Purchases?
If you bought your generator on Lowes.com, the 90-day return policy still applies. You have two main options for starting the return process.
- Return by Mail: Initiate a return through your Lowes.com account. You’ll get a return shipping label. Note that due to the generator’s size and weight, shipping it back is often impractical and expensive. This method is usually for smaller items.
- Return to Store: This is the most common and recommended method for generators. Bring the generator, all packaging, and your proof of purchase to any Lowe’s retail location. Call ahead to your local store to confirm they can process the return, as space and staffing for large items can vary.
Steps to Return a Generator to Lowe’s
Follow these numbered steps to ensure your return goes off without a hitch.
- Prepare the Generator: Safely drain all gasoline and oil from the engine. Refer to the owner’s manual for proper draining procedures. Wipe down the unit to remove any dirt or residue.
- Repackage It: Carefully place the generator and all components back into the original box. Use the original foam blocks and packing materials to secure it. A poorly packaged item may be refused.
- Gather Documentation: Find your original sales receipt, packing slip, or the credit card you used. If you used a Lowe’s account, your phone number might suffice for a purchase lookup.
- Contact Your Store (Recommended): Give your local Lowe’s a quick call. Ask to speak with the Returns Desk or Pro Services. Let them know you’re bringing in a generator for return. This gives them a heads-up and allows them to guide you on the best time to come.
- Bring It to the Store: Take the fully packaged generator and your documents to the customer service desk. For very large units, use a loading dock or entrance where garden equipment is handled—the staff can direct you.
- Complete the Transaction: A store associate will inspect the generator and your receipt. Once approved, your refund will be processed to your original payment method. An exchange for a different model can also be done at this time.
Understanding Refund Methods and Timing
Refunds are typically issued to the original form of payment. If you paid with a credit or debit card, the refund can take 3-7 business days to appear on your statement, depending on your bank. For cash or check purchases, you’ll likely receive a cash refund in store.
If you don’t have your receipt but the purchase is found on your registered Lowe’s account, you may recieve a store credit or merchandise return card. This is at the discretion of the store manager.
Are There Any Restocking Fees?
Generally, Lowe’s does not charge a restocking fee for returns made within the 90-day policy with a receipt. However, for items returned without a receipt, or for special order items that are not in resalable condition, a fee may apply. It’s always best to check with your specific store to confirm their practice regarding large power equipment.
What If the Generator is Damaged or Defective?
If your generator arrives damaged or is found to be defective, you should contact Lowe’s immediately. The 90-day return window still applies, but they will often work with you to resolve the issue quickly. You may be offered a replacement unit instead of a refund.
For defects that appear after 90 days, you will need to rely on the manufacturer’s warranty. Lowe’s can provide you with the warranty contact information, but the repair or replacement process is handled directly between you and the generator’s maker.
Lowe’s Protection Plans and Generators
Lowe’s offers extended protection plans, like the 3-Year Accidental Damage Handle, on eligible items. If you purchased such a plan for your generator, it provides coverage beyond the standard return period for issues like accidental damage or mechanical failure.
These plans are serviced by a third-party provider, not Lowe’s directly. If you have a problem after 90 days, you would need to contact the plan administrator using the information on your plan paperwork.
Tips for a Hassle-Free Generator Return
- Keep Everything: Do not throw away the box, plastic bags, twist ties, or manuals until you are certain you are keeping the generator.
- Act Quickly: Mark your calendar. 90 days can pass faster than you think, especially for an item you might store until an emergency.
- Drain Fluids Completely: This is a major safety and compliance issue. An associate will likely check, and they can refuse the return if fuel is present.
- Use Help for Heavy Lifting: Generators are heavy. Bring a friend or family member to help you load, unload, and move it in the store. Lowe’s associates may assist, but they are not always available for full lifting due to liability.
- Know Before You Go: A quick phone call to confirm your store’s process for large returns can save you a wasted trip.
Common Reasons for Generator Returns
Understanding why people return generators can help you avoid a similar situation. Common reasons include:
- Purchasing a unit with insufficient wattage for their needs.
- Buying a portable generator when a home standby unit was needed, or vice versa.
- Receiving a damaged item from shipping.
- Finding a better price or model elsewhere.
- Unexpected changes in a project or power requirement.
Can You Return a Used Generator?
Under the standard policy, a generator must be in new, unused condition for a full refund. If you have used the generator—meaning you’ve added fluids and run it—it is unlikely to be accepted for a return under the satisfaction guarantee. Exceptions might be made for verified defects, but the unit would not be considered “new.”
In such cases, your option is to pursue a warranty claim with the manufacturer if the issue is a defect in workmanship. Always clarify the condition requirements with Lowe’s before attempting to return a unit that has been fueled or started.
Frequently Asked Questions (FAQ)
What is Lowe’s return policy for generators?
Lowe’s generator return policy gives you 90 days from the purchase date to return it for a refund or exchange. The generator must be in new, unused condition with all original packaging and a receipt. Remember to drain all gasoline and oil before bringing it back.
How long do I have to return a generator to Lowe’s?
You have 90 days to return a generator to Lowe’s. This is the standard return window for most items at Lowe’s, including large power equipment like generators. It’s a good idea to initiate the return well before the 90-day mark to avoid any issues.
Does Lowe’s charge a restocking fee for generator returns?
Typically, no. Lowe’s usually does not charge a restocking fee for returns made with a receipt within the 90-day period. However, policies can vary, and special circumstances (like missing parts or damaged packaging) could lead to a fee. It’s best to check with your local store to be sure.
Can I return a generator without the box?
It is very difficult. Lowe’s requires large items like generators to be in the original packaging for return. The box is considered part of the product’s condition. Returning it without the original box may result in a denied return or a significant deduction from your refund.
What if my Lowe’s generator is defective after 90 days?
After 90 days, Lowe’s return policy no longer applies. Your remedy is the manufacturer’s warranty. Most generators come with a limited warranty that covers defects in materials and workmanship for a period of one to three years, sometimes longer. You will need to contact the manufacturer directly for service or parts.
Can I return an online generator purchase to a Lowe’s store?
Yes, you can. Returning an online generator order to a physical Lowe’s store is often the easiest method. Bring the generator, all packaging, and your packing slip or order confirmation email. Calling the store ahead of time is a smart move to ensure they are ready for the large item return.
Will Lowe’s pick up a generator for a return?
Generally, no. Lowe’s does not typically offer a pickup service for returns. You are responsible for transporting the generator back to the store. For items purchased with delivery, you would need to discuss return logistics directly with the store manager, as special arrangements are rare and not standard policy.
Navigating the return of a large item like a generator can seem daunting, but with the right preparation, it’s a straightforward process. The key is to act within the 90-day window, keep all packaging and your receipt, and ensure the unit is clean, dry, and in its original condition. By following the steps outlined in this guide and communicating with your local Lowe’s store, you can handle your generator return with confidence and ease.