Understanding the return policy for your furniture and home decor purchases is essential for a stress-free shopping experience. When it comes to creating your perfect home, knowing the Living Spaces Return Policy gives you the confidence to choose items you’ll love for years to come. This guide breaks down everything you need to know, from timeframes and conditions to step-by-step instructions, ensuring you can shop with peace of mind.
Getting your home to look and feel just right sometimes means needing to make a return or exchange. Maybe the sofa color looked different online, or the dining table doesn’t fit the room as you imagined. Whatever the reason, a clear and fair return policy is a sign of a company that stands behind its products and values its customers. We’ll walk you through all the details so you’re never left guessing.
Living Spaces Return Policy
The core return policy at Living Spaces is designed to be straightforward for most items. You have 30 days from the date your order is delivered to initiate a return for a refund to your original payment method. The item must be in its original condition: unused, unassembled, and in its original packaging with all tags and manuals attached. This policy applies to purchases made both online and in their retail stores.
It’s important to start the return process within that 30-day window. Even if you contact them on day 30, they can often guide you through the next steps. Don’t assume you can just show up at a store with a large item; always check first. Having your receipt or order number ready will make the process much smoother for everyone involved.
What Items Cannot Be Returned?
While many items are returnable, there are important exceptions. Knowing these upfront can prevent disappointment later. The following items are typically final sale and not eligible for return:
* Clearance, “As-Is,” or Final Sale Items: These are deeply discounted and sold without the option for return.
* Custom Orders and Special Orders: This includes furniture made with specific fabrics, finishes, or dimensions chosen by you.
* Mattresses, Bedding, and Pillows: For health and hygiene reasons, these items are generally non-returnable unless defective.
* Assembled Furniture: Once you put it together, it usually cannot be returned unless there is a manufacturing defect.
* Gift Cards: These are non-returnable and cannot be refunded for cash.
* Items Damaged by the Customer: Any product damaged after delivery is not covered.
Condition Requirements for Returns
For an item to be accepted as a return, it must meet specific condition criteria. Living Spaces will inspect the item upon its return. To ensure your return is approved, make sure the product is:
1. Unused and Unassembled: It should be in the exact same state as when it arrived.
2. In Original Packaging: All boxes, styrofoam, wrappings, and bags should be kept. The packaging doesn’t need to be perfect, but it should be sufficient to protect the item during return shipping.
3. Includes All Parts: Every single component, hardware piece, manual, and tag must be included.
4. Free of Odors and Stains: The item must not have any smells (like smoke or pets) or stains of any kind.
If an item is returned not meeting these conditions, Living Spaces may refuse the return or charge a restocking fee, which can be a significant percentage of the item’s price.
How to Return an Item to Living Spaces
The return process varies depending on how you bought the item and its size. Here are the most common methods.
For Online Purchases (Smaller Items)
For items that can be shipped back via a standard carrier (like decor, lamps, or small accessories), follow these steps:
1. Initiate the Return Online: Log into your Living Spaces account and go to your order history. Find the item you wish to return and select the return option. If you checked out as a guest, you’ll need your order number and email address.
2. Select a Reason: Choose the reason for your return from the dropdown menu. This helps the company improve its products and service.
3. Choose Your Method: You will likely be given options for a return shipping label. You may be responsible for return shipping costs unless the return is due to an error on Living Spaces’ part or a defective product.
4. Pack the Item Securely: Repack the item in its original packaging as carefully as possible. Include all parts and paperwork.
5. Ship It Back: Attach the provided label and drop the package at the designated carrier (e.g., UPS or FedEx). Keep your tracking number!
6. Wait for Processing: Once the warehouse receives and inspects your return, your refund will be processed. This can take 5-10 business days after they get the item.
For Large Furniture & In-Store Purchases
Returning large sofas, sectionals, beds, or dining sets is a different process due to their size. You generally cannot ship these back yourself.
1. Contact Customer Service First: Do not attempt to bring a large item to a store without authorization. Call Living Spaces customer service or visit the service desk at your local store.
2. Schedule a Pickup: For large items originally delivered by Living Spaces truck, they will often schedule a pickup from your home. Be aware that pickup fees and restocking fees frequently apply for large furniture returns. The customer service representative can give you the exact cost.
3. In-Store Returns: For smaller items bought in-store, you can usually return them directly to any Living Spaces retail location with your receipt. This is often the fastest way to get a refund.
Understanding Restocking and Pickup Fees
This is a critical part of the policy. For large, bulky items that require special handling, fees are common.
* Restocking Fee: This can range from 15% to 30% of the item’s purchase price. It covers the cost of inspecting, repackaging, and restocking the furniture. Always ask for the specific fee amount before authorizing a pickup.
* Pickup Fee: This is a separate charge for sending a truck and crew to your home to retrieve the item. It can be a flat rate or variable based on your location.
These fees will be deducted from your refund total. Sometimes, if you are exchanging for a higher-priced item, fees may be waived—it never hurts to ask politely.
The Exchange Process
If you found something else you like better, an exchange can be a great option. The process is similar to a return but with a key benefit.
1. Start the Return/Exchange: Follow the same initial steps as a return, either online or in-store.
2. Select Exchange: Choose the exchange option and pick the new item you want. You will need to pay any price difference, plus tax and any delivery charges for the new item.
3. Fee Considerations: Often, exchange fees (like restocking) are lower than return fees, or might even be waived to encourage you to choose another product. Confirm this with customer service.
4. Scheduling: If you are exchanging a large item, the pickup of the old item and delivery of the new one are typically coordinated for the same day for convenience.
What About Defective or Damaged Items?
If your item arrives damaged, has a manufacturing defect, or is missing parts, this is not handled under the standard return policy. Instead, it’s a warranty or damage claim.
1. Do Not Refuse Delivery: If you see visible damage on the delivery truck, note it on the driver’s bill of lading before signing. Take photos immediately.
2. Contact Living Spaces Promptly: Report the issue within 24-48 hours of delivery. You can call customer service or use the online contact form. Have your order number and photos ready.
3. Resolution Options: Living Spaces will typically offer to repair the item, replace it with the same model, or, if neither is possible, offer a refund or alternative solution. There are usually no fees associated with damage claims.
Tips for a Smooth Return Experience
A little preparation can make the return process much easier and faster.
* Keep Your Packaging: For the first 30 days, try to keep the boxes and packaging for any large item you’re unsure about. It’s a hassle to store, but it’s essential for an easy return.
* Save All Documentation: File your receipt or order confirmation email in a special folder. Take a picture of it with your phone as a backup.
* Take Photos: When unboxing a new item, take clear photos. This provides proof of the condition it arrived in, which is invaluable for damage claims.
* Act Quickly: Don’t wait until day 29. Start the process as soon as you know you want to return something.
* Be Polite and Clear: When dealing with customer service, clearly explain your situation. Polite customers often get more help and flexibility.
Living Spaces Warranty Information
Beyond the return window, many Living Spaces products come with a manufacturer’s warranty. This usually covers defects in materials or workmanship for a specific period (often 1 year for parts, 5 years for frames, etc.).
* Warranty is Separate: The warranty is not the same as the return policy. It kicks in after 30 days.
* Contact Information: Warranty claims are usually handled directly by contacting Living Spaces customer service with your proof of purchase.
* What’s Covered: Warranties typically cover structural issues like frame breakage or spring failure under normal use. They do not cover normal wear and tear, accidental damage, or changes in fabric color due to sunlight.
Frequently Asked Questions (FAQ)
Q1: How long is the Living Spaces return policy?
A1: The standard return period is 30 days from the date your order is delivered. Some items, like final sale products, cannot be returned at all.
Q2: Can I return a used or assembled piece of furniture?
A2: Generally, no. To qualify for a full refund, items must be unused, unassembled, and in their original packaging. Assembled furniture is typically only returnable if it’s defective.
Q3: Are there any return fees I should know about?
A3: Yes, for large furniture items that require a pickup, restocking fees (often 15-30%) and pickup fees usually apply. These are deducted from your refund. Always ask for the fee amount before proceeding.
Q4: What if my item arrived damaged?
A4: If your item is damaged or defective, contact Living Spaces customer service within 24-48 hours. This is handled as a damage claim, not a standard return, and they will arrange for a repair, replacement, or refund without charging you fees.
Q5: Can I return an online purchase to a physical store?
A5: Yes, for smaller items that are eligible for return and can be transported by you, you can usually process the return at any Living Spaces retail location. Bring your receipt or order confirmation.
Q6: How will I get my money back from a return?
A6: Refunds are issued to your original payment method. If you paid by credit card, it may take 5-10 business days for the refund to appear on your statement after the return is processed. For cash or debit purchases, the refund may be issued as store credit or a check.
Q7: What is Living Spaces’ policy on mattress returns?
A7: Mattresses, for health and hygiene reasons, are almost always non-returnable unless they have a manufacturing defect. Be sure to check the specific warranty details for any mattress you purchase.
Knowing the ins and outs of the Living Spaces return policy empowers you to make big purchases for your home without fear. By understanding the 30-day window, the condition requirements, and the potential fees for large items, you can plan accordingly. Always keep your packaging and receipts, and don’t hesitate to reach out to their customer service with specific questions about your situation. A informed shopper is a confident shopper, ready to create a living space they truly enjoy.