If you’ve ever ordered something online that didn’t quite work out, you know how important a clear return policy is. Understanding the Anthropologie return policy for online orders is the first step to a stress-free experience if your new items aren’t perfect.
This guide will walk you through everything you need to know. We’ll cover timeframes, condition requirements, and the different ways you can send things back. You’ll also learn about exceptions, how refunds work, and tips to make the process smooth.
Anthropologie Return Policy Online Orders
The core policy is straightforward. For most items bought online, you have 30 days from the date you receive them to start a return. The items must be in new, unused, and resalable condition with all original tags and packaging attached.
Anthropologie offers a few convenient ways to return. You can use their prepaid return label and drop the package at a UPS location. Alternatively, you can return items directly to an Anthropologie or Urban Outfitters store, which is often the fastest way to get your refund.
What Items Are Eligible for Return?
Most things you buy from Anthropologie online can be returned within the 30-day window. This includes:
- Clothing, dresses, and tops
- Bottoms like pants, jeans, and skirts
- Shoes and accessories
- Home decor and furniture
- Beauty products (unused)
Furniture and large items have special requirements, which we’ll cover later.
What Items Are Final Sale?
Some items are marked as non-returnable. Always check the product description before you buy. Typically, these include:
- Items marked “Final Sale” at purchase.
- Gift cards (these are non-returnable).
- Personalized or monogrammed items.
- Opened beauty or fragrance products for health reasons.
- Swimwear if the hygiene liner is removed.
- Earrings for pierced ears due to hygiene.
The 30-Day Return Window Explained
Your 30-day clock starts the day your order is delivered. It’s not from the purchase date. You need to initiate the return within this period. “Initiating” means creating the return online or taking the item to a store before day 30.
Once you start the return, you usually have another 14 days to get the package to UPS or the store. But it’s best to send it back quickly to avoid any confusion.
How to Check Your Return Deadline
Log into your Anthropologie account and view your order history. Each order will show the delivery date, making it easy to calculate your return deadline. If you checked out as a guest, your shipping confirmation email has the delivery date.
Condition Requirements: What “Resalable” Means
For Anthropologie to accept a return, the item must be in resalable condition. This is crucial. Here’s what that means:
- All original tags are attached and intact.
- The item has not been worn, washed, or altered.
- It’s free of stains, odors, or damage.
- It is returned in its original packaging (like shoe boxes or dust bags).
If an item shows any signs of use, the return may be refused or you might recieve a partial refund.
Step-by-Step Return Methods
You have two main options for returning your online Anthropologie order. Choose the one that’s easiest for you.
Method 1: Return by Mail (UPS)
This is the most common method. Follow these steps:
- Go to the Anthropologie Returns page on their website.
- Enter your order number and the email address used for the purchase.
- Select the items you want to return from your order.
- Choose the reason for the return from the dropdown menu.
- Print the prepaid UPS return label that is generated.
- Securely pack the items in a box or the original packaging. Attach the label.
- Drop the package at any UPS location or schedule a pickup.
Remember to get a drop-off receipt from UPS as proof you returned the package. Keep this until you get your refund.
Who Pays for Return Shipping?
Anthropologie provides a prepaid return label for most returns. However, if you are returning a final sale item by mistake or an item in unacceptable condition, they may deduct the original shipping cost from your refund.
Method 2: Return In-Store
This is often the fastest option. You can return online purchases to any Anthropologie or Urban Outfitters store in the US or Canada.
- Bring the items you wish to return.
- Bring your packing slip, the original order confirmation email, or the credit card used for purchase.
- A store associate will process your return at the register.
The big advantage here is that your refund is usually issued on the spot, back to your original payment method. It’s a great way to get your money back quickly.
Special Categories and Exceptions
Some items have specific rules. It’s important to know these before you attempt a return.
Furniture and Large Home Items
Returns for large furniture and decor are handled case-by-case. You must contact Anthropologie Customer Service within 30 days of delivery to start the process. Do not ship these items back without instructions.
There is often a restocking fee for large furniture returns, typically around 20%. You are also responsible for the cost of return shipping, which can be significant due to the item’s size and weight.
Beauty and Fragrance Products
For health and safety reasons, these items can only be returned if they are sealed, unused, and in their original packaging. Once a beauty product is opened or used, it cannot be returned.
International Returns
If you placed an order from outside the United States, you cannot return it to a US store. You must use the international return process outlined on the website for your region. International return shipping costs are typically the responsibility of the customer and are not prepaid.
Understanding Refunds and Credits
Once your return is received and inspected, Anthropologie will process your refund. Here’s what to expect.
How Long Does a Refund Take?
The timing depends on your return method and your bank.
- In-Store Returns: Refunds to your original payment method are usually instant or within a few hours.
- Mail Returns: After Anthropologie’s warehouse receives and inspects your return, it takes about 10-14 business days for the refund to post to your original payment method. The actual time it shows up on your statement depends on your bank’s processing speed.
Where Will Your Refund Go?
Refunds are always issued to the original form of payment. If you paid with a credit card, it goes back to that card. If you used a gift card, store credit, or a combination of methods, the refund will be split accordingly back to those original tender types.
What About Store Credit?
You can choose to receive store credit (an e-gift card) instead of a refund to your card. Sometimes, for certain promotions or final sale items returned as an exception, store credit might be the only option offered. Store credit is usually issued via email within a few days of the return being processed.
Returning Gift Purchases
If you received an Anthropologie item as a gift, you can return it. You’ll need the gift receipt. Without a receipt, you can often return it for the current selling price as store credit. The refund will be issued to the purchaser in the original form of payment if a gift receipt is used, or as store credit to you if not.
Tips for a Smooth Return Experience
A little preparation can prevent headaches. Follow these simple tips.
- Keep the tags on until you’re sure you’re keeping an item.
- Save all packaging for shoes, jewelry, and fragile home items until you decide.
- Take photos of the items before you pack them, especially high-value pieces, for your records.
- Initiate returns online promptly even if you can’t mail it that day, to lock in the 30-day window.
- Always get a drop-off receipt from UPS when returning by mail.
- Check for promotions that might affect return shipping fees before you buy.
What If Something Goes Wrong?
Sometimes returns get delayed or items are lost. Here’s what to do.
Lost Return Package
If you used the prepaid Anthropologie label and have your UPS receipt, the package is trackable. If tracking shows it was delivered but your refund hasn’t been issued after 14 days, contact Anthropologie Customer Service with your return details and proof of drop-off.
Damaged or Defective Items
If you receive a broken or faulty item, contact Customer Service immediately. Do not use the standard return process. They will often send a replacement quickly or provide a specific return label for damaged goods.
Missing Refund
If it’s been more than 14 business days since your return was delivered and you haven’t seen your refund, check your bank statement carefully. Then, reach out to Anthropologie with your order and return information. They can investigate the status on their end.
Frequently Asked Questions (FAQ)
Can I return online orders to an Anthropologie store?
Yes, you can. This is usually the fastest way to get your refund. Just bring the items and your order information to any Anthropologie or Urban Outfitters store.
How long do I have to return an online purchase from Anthropologie?
You have 30 days from the date your order is delivered to start a return for most items.
Does Anthropologie offer free returns?
They provide a prepaid return label for most standard returns. However, for large furniture or international returns, you are typically responsible for the shipping costs.
What if I missed the 30-day return window?
Anthropologie’s policy is strict about the 30-day window. Returns initiated after 30 days are usually not accepted. However, it never hurts to contact Customer Service to explain your situation—they may make a one-time exception, though this is not guaranteed.
Can I return sale items?
Yes, sale items are returnable unless they are specifically marked “Final Sale” on the product page at the time of your purchase. Always double-check before buying a sale item if you think you might need to return it.
How do I return something without the original box?
For most clothing, the original box isn’t necessary. For items like shoes, perfume, or fragile decor, the original packaging is often required for the item to be considered “resalable.” It’s best to use the original box if you have it to ensure your return is accepted.
What is Anthropologie’s return policy for wedding registry items?
Registry items have an extended return period. You typically have 90 days from your event date to return gifts purchased from your registry. They must still be in new condition with tags.
Knowing the ins and outs of the Anthropologie return policy for online orders gives you confidence to shop. You can try new styles for your home or wardrobe, knowing you have a clear path if something isn’t right. Always remember the key points: the 30-day window, the importance of resalable condition, and the convenience of in-store returns. With this guide, you’re well-equipped to handle any return smoothly and get back to finding pieces you truly love.