If you’ve ever bought something online that didn’t quite work out, you know how important a good return policy is. Understanding the Macy’s return policy online is the first step to a stress-free shopping experience. This guide will walk you through everything you need to know, from time limits to packaging tips, so you can shop with total confidence.
Macy’s aims to make returns straightforward, but the rules can vary depending on what you bought and how long ago you purchased it. We’ll break it all down in simple terms.
Macy’s Return Policy Online
At its core, Macy’s offers a generous return window for most items. You typically have 90 days from the date of purchase to return or exchange an item. This applies to purchases made both online and in Macy’s physical stores. It’s a customer-friendly policy that gives you plenty of time to decide if a product is right for you.
However, there are some important exceptions and conditions to be aware of. Certain products have shorter return periods, and some items cannot be returned at all. Always check your receipt or the product page for specific details.
What You Can Return to Macy’s
Most items purchased from Macy’s are eligible for return. This includes:
- Clothing, shoes, and accessories
- Home goods, like bedding, kitchen items, and decor
- Beauty products (often with specific, unopened conditions)
- Jewelry and watches
- Most electronics and small appliances
What You Cannot Return
For safety, hygiene, or legal reasons, some items are final sale. These typically include:
- Opened or used cosmetics and fragrances (unless defective)
- Swimwear and intimate apparel if the hygiene seal is removed
- Special order furniture and rugs
- Gift cards (cannot be returned for cash)
- Items marked “Final Sale” on your receipt or the website
The 90-Day Return Window Explained
The 90-day period is standard, but it’s not universal. Here’s how it usually works:
- The clock starts on the day your order ships, not the day you place it.
- You can check your purchase date on your packing slip, receipt, or online order history.
- After 90 days, you may only be eligible for an exchange or merchandise credit, based on Macy’s discretion.
Extended Holiday Return Policy
Macy’s often extends its return policy for purchases made during the winter holiday season. Items bought between early November and late December can frequently be returned until late January of the following year. This exact date changes slightly each year, so verify the current policy on their website during the holidays.
Condition of Returns
To recieve a full refund, items must be in their original condition. This means:
- All original tags and labels are attached.
- The item is unworn, unused, and unwashed.
- It is returned in its original packaging, including any boxes, dust bags, or manuals.
Macy’s reserves the right to refuse a return or deduct value if an item shows signs of wear or damage not present at the time of sale.
How to Start an Online Return
Initiating a return is simple and can be done entirely from your computer or phone. Here are the step-by-step instructions:
- Go to the Macy’s Returns page on their website.
- Log into your Macy’s account. You’ll need the email and password used for the purchase. If you checked out as a guest, you can use your order number and billing zip code.
- Find the order containing the item you wish to return and select “Return Items.”
- Choose the specific item(s) and select a reason for the return from the dropdown menu.
- Select your preferred return method: mail or in-store.
- Print your prepaid return label and packing slip. If you don’t have a printer, you can choose to have a QR code sent to your phone for an in-store return.
Packing Your Return for Shipment
Proper packing ensures your item gets back safely and your refund is processed quickly.
- Place the item securely in its original box, if possible.
- Include all parts, accessories, and documentation.
- Securely attach the prepaid return label to the outside of the package. Cover any old labels.
- Drop the package off at the designated carrier (usually UPS or USPS). Get a drop-off receipt for your records.
Returning an Item to a Macy’s Store
This is often the fastest way to get your refund. Just bring the item, along with your packing slip, receipt, or the credit card used for purchase, to any Macy’s store. A sales associate will process the return at the service desk. Even if you lost your receipt, they can often look up the purchase with your ID or the credit card.
Understanding Your Refund Options
How you get your money back depends on how you paid and how you return the item.
- Original Payment Method: This is the standard. Refunds to credit/debit cards usually appear within 7-14 business days after Macy’s receives the return. PayPal refunds go back to your PayPal account.
- Macy’s Merchandise Credit: You may opt for an e-gift card, which is often issued immediately for in-store returns or shortly after an online return is processed.
- Cash for In-Store Returns: If you paid with cash or a check and return the item to a store, you may be able to recieve cash back.
Restocking Fees
Good news: Macy’s does not typically charge restocking fees for most returns. However, for large electronics or special order items, it’s wise to double-check the product details before buying, as fees can sometimes apply in those rare cases.
Handling Exchanges
If you want a different size, color, or style, an exchange is a great option.
- In-Store: This is instant. Bring the item to the store, and you can pick out the replacement right away.
- Online: The easiest method is to process a return for the original item and then place a new order for the item you want. This ensures you get the current price and any available promotions.
What About Final Sale Items?
Items marked “Final Sale” cannot be returned for a refund or exchange. The only exception is if the item arrives damaged or defective. In that case, contact Macy’s Customer Service immediately to report the issue. They will guide you through the process for a replacement or refund.
Returning Gifts from Macy’s
Returning a gift is simple, even if you don’t have the receipt. You will need the gift receipt or the original order number. Without these, Macy’s can often look up the purchase using the gifter’s phone number. Gift returns are typically refunded in the form of a Macy’s merchandise credit (gift card), which you can use in-store or online.
International Returns
If you shipped an order to an address outside the United States, you cannot return it by mail. You must bring the item to a Macy’s store within the U.S. to process the return. Ensure you have all original packaging and documentation.
Tips for a Smooth Return Experience
- Keep the original packaging for at least the first 90 days, especially for electronics and appliances.
- Take a photo of the item and the return label before you ship it, as proof of the condition and the tracking number.
- Act quickly if you’re unsure about an item. Don’t wait until day 89 to start the return.
- For in-store returns, consider going during weekday mornings to avoid long lines.
Common Issues and How to Solve Them
Sometimes, returns don’t go perfectly. Here’s what to do:
- Lost Return Label: You can log back into your account and reprint it.
- Refund Not Showing: Wait the full 14 business days. If it still hasn’t appeared, contact your bank first, then Macy’s Customer Service.
- Item Damaged in Return Shipment: Use the packing slip and get a receipt from the carrier. Contact Macy’s with this documentation.
- Past the Return Window: You can still try taking the item to a store. Managers sometimes have the discretion to offer an exchange or merchandise credit.
Macy’s Return Policy vs. Competitors
Macy’s 90-day policy is generally more generous than many department stores, which often offer 30 or 60 days. Their holiday extension is also a significant benefit for seasonal shoppers. The ability to return online purchases in-store is a major convenience that not all retailers provide as seamlessly.
Frequently Asked Questions (FAQ)
How long do I have to return something to Macy’s?
For most items, you have 90 days from the ship date. Holiday purchases often have an extended deadline into late January.
Can I return online purchases to a Macy’s store?
Yes, you can. This is usually the fastest method. Bring the item, its packaging, and your receipt or packing slip.
Does Macy’s have a restocking fee?
Generally, no. Macy’s does not charge restocking fees for most returns. Always check the policy for large electronics or appliances at time of purchase.
What if I lost my receipt?
No problem. Macy’s can usually find your purchase in their system using the credit card you used, your Macy’s account, your ID, or the order number. You may recieve a merchandise credit instead of a cash refund.
Can I return opened makeup?
For health and safety reasons, opened cosmetics and fragrances cannot be returned unless they are defective. If a product is faulty, contact customer service right away.
How long does a Macy’s online refund take?
Once Macy’s receives your return, it takes about 7-14 business days for the refund to post to your original payment method. Refunds to a Macy’s gift card are often faster.
What is Macy’s policy on returning furniture?
Standard furniture usually falls under the 90-day policy. Special order furniture is often final sale. Assembly and return shipping fees may apply, so review the specific furniture return policy before you buy.
Can I return something after 90 days?
After 90 days, you are not guaranteed a refund. However, you may be offered an exchange or a merchandise credit at the current selling price, depending on the store manager’s discretion.
Do I need the original box to return an item?
For a full refund, yes, you generally need the original packaging, especially for electronics and items that came in a specific box. For clothing, the tags are more important than the shipping box.
How do I return a gift from Macy’s without a receipt?
Use the gift receipt if you have it. Without any receipt, the gifter’s phone number or order number can help. You will likely get a merchandise credit for the item’s current price.
Knowing the Macy’s return policy online gives you the freedom to shop for what you love without worry. By following the steps outlined here—checking time limits, keeping items in new condition, and using the right return method—you can ensure a quick and easy process every time. Remember to always check the latest policy on Macy’s official website for the most current details, as terms can occasionally be updated.