If you’ve ever bought clothes online, you know the return policy is a big deal. Understanding the ASOS return policy USA is key to shopping with confidence. It’s your safety net if something doesn’t fit right, look as expected, or just isn’t for you. This guide breaks down everything you need to know, from time limits to labels, so you can send things back without any stress.
ASOS Return Policy USA
The ASOS return policy USA is designed to be flexible and shopper-friendly. You have a generous 28 days from the day you receive your items to start a return. ASOS offers free returns for most situations, which is a huge plus. They provide a prepaid return label, making the process straightforward. Whether you changed your mind or an item has a fault, you can usually get your money back or an exchange.
What Items Can You Return?
Most items from ASOS can be returned within the 28-day window. This includes clothing, shoes, and accessories. You do need to ensure the items are in their original, unworn condition, with all tags and packaging still attached. It’s a good idea to try things on carefully on a clean surface.
- Clothing (dresses, tops, jeans, etc.)
- Footwear (tried on on carpet only)
- Bags and accessories
- Jewelry (in original, sealed packaging)
What Items Are Non-Returnable?
For hygiene and safety reasons, some items cannot be returned unless they are faulty. It’s important to check this list before you buy.
- Face masks and coverings
- Pierced jewelry (unless faulty)
- Swimwear with hygiene seals removed or damaged
- Cosmetics and skincare products
- Gift cards and vouchers
- Items marked as “Final Sale”
Condition Requirements for Returns
To get a full refund, your return must meet specific condition requirements. ASOS needs to be able to resell the item as new. This means:
- All original tags are attached and intact.
- The item is unworn, unwashed, and free of any stains or odors.
- Footwear is tried on indoors on a clean carpet.
- Any original packaging, like shoeboxes or dust bags, is included and in good shape.
How Long Do You Have to Return?
You have 28 days from the date you receive your delivery to start your return. The clock starts ticking the day your package arrives. It’s best not to wait until the last minute. You need to have dropped off the return or have it scanned by the carrier within this period. After 28 days, returns are typically not accepted unless the item is faulty.
Step-by-Step Return Process
Returning an item to ASOS is a simple, mostly online process. Follow these steps to ensure your return is processed quickly and correctly.
1. Start Your Return Online
Log into your ASOS account on their website or mobile app. Go to “My Orders” and find the order containing the item(s) you want to return. Select the item and choose a reason for the return from the dropdown menu. This helps ASOS improve their products and service.
2. Choose Your Return Method
ASOS offers a few different return options in the USA. The most common and convenient method is using their prepaid return label.
- Prepaid Label via Carrier Drop-off: This is the standard free return option. You’ll print a label and take the package to a drop-off point (like a UPS or USPS location).
- Return in Store (at an ASOS partner): In some areas, you might be able to return your ASOS items at a physical store partner, like Nordstrom. Check the options in your return portal.
3. Pack Your Items Securely
Place the item(s) back into the original ASOS packaging if possible. If you don’t have it, use a sturdy box or mailer. Attach the printed return label securely to the outside of the package. Make sure to cover or remove any old labels. It’s a good idea to include the returns note from your order, but the label is the most critical part.
4. Drop Off Your Package
Take your sealed and labeled package to the appropriate carrier drop-off location. If you used a prepaid UPS label, take it to a UPS Access Point or The UPS Store. For USPS, use a Post Office. Always get a receipt or drop-off confirmation if you can. This serves as proof you sent the package.
5. Track Your Return & Refund
You can track the progress of your return in your ASOS account. Once ASOS receives and processes your return at their warehouse, they will issue your refund. This usually happens within 14 days of them getting the package. They will send you an email to confirm the refund has been initiated.
Understanding Refunds and Exchanges
How Refunds Work
Refunds are issued to the original payment method used for the order. The time it takes for the money to appear in your account depends on your bank or card issuer.
- Credit/Debit Cards: 5-10 business days after ASOS processes the refund.
- PayPal: Usually within 3-5 business days.
- ASOS Gift Card: Refunds are typically issued back to a gift card balance almost immediately.
Please note, shipping costs are only refunded if you are returning a faulty item. Standard return shipping is free, but the initial delivery charge isn’t refunded for “change of mind” returns.
Can You Exchange Items?
ASOS does not offer direct exchanges. Their process is to return the item you don’t want for a refund, and then place a new order for the correct size or color. This is often faster than a traditional exchange system. Once your return is scanned by the carrier, you can feel confident placing your new order, especially if you’re worried about something selling out.
Faulty or Incorrect Items
If you receive an item that is damaged, faulty, or not what you ordered, the process is slightly different. Contact ASOS Customer Care immediately. They will often provide a prepaid return label and expedite your refund or replacement. You shouldn’t have to pay for return shipping in these cases. Make sure to provide photos of the fault or the incorrect item if asked.
Tips for a Smooth Return Experience
- Act Quickly: Don’t let the 28-day window slip by. Start your return online as soon as you decide an item isn’t right.
- Keep Packaging: Hold onto the original ASOS bag or box until you’re sure you’re keeping everything. It makes repacking so much easier.
- Take Photos: Before you send back expensive or fragile items, take a quick photo of them in the packed state. This is just for your own records.
- Check Final Sale Items: Always double-check the product description for “Final Sale” or “Non-Returnable” notices before purchasing.
- Use Your Account: Always shop and return through your ASOS account. It keeps all your order and return history in one place, simplifying everything.
Common Questions and Issues
What if I Lost My Return Label?
No problem. You can log into your ASOS account, go to “My Returns,” and reprint your label. The option is usually available there as long as the return is still within the valid period.
My 28 Days Have Passed. What Now?
If it’s just past the 28-day window, it’s still worth contacting Customer Care, especially if you have a good reason. However, they are not obligated to accept the return. For faulty items, you have longer rights under consumer law, so definitely contact them.
Where is My Refund?
First, check the return tracking in your account to confirm ASOS has received it. If it shows as delivered over 14 business days ago and you haven’t gotten a refund email, reach out to Customer Care with your order number and return tracking number. They can investigate.
Returning a Gift
If you received an ASOS item as a gift, you can still return it. You’ll need the order number from the gift note or gifter. The refund will typically go back to the original purchaser’s payment method. Alternatively, ASOS can often issue the refund as an ASOS gift card for you to use.
Frequently Asked Questions (FAQ)
How long does it take to get a refund from ASOS?
Once ASOS receives your return at their warehouse, it can take up to 14 days to process. After that, the refund to your card or PayPal may take another 5-10 business days to show on your statement.
Does ASOS have free returns in the USA?
Yes, ASOS offers free returns for most orders in the United States. They provide a prepaid return label. You just need to drop the package off at the designated carrier.
What is ASOS’s return window?
The standard return window is 28 days from the date you receive your delivery. This applies to most items that are in new, unworn condition.
Can I return ASOS items to a store?
In some locations, you may be able to return ASOS items to a partner store like Nordstrom. This option will appear in your return portal if it’s available for your address. Not all areas have this service.
Do I need the original box to return shoes?
Yes, you should return shoes in their original shoebox. The box is considered part of the product. Returns without the original box may be rejected or a partial refund may be issued, as the item can’t be resold as new.
What if my return is lost in the mail?
If you used the prepaid ASOS return label and have your drop-off receipt, contact ASOS Customer Care with the tracking information. They should be able to assist you once the carrier confirms the package is lost.
Final Thoughts on the ASOS Return Policy
The ASOS return policy USA is one of the more customer-friendly policies in online fashion. The 28-day window gives you ample time to decide, and the free returns remove the financial risk from ordering. The key is to follow the simple steps: start the return online promptly, pack items carefully with tags attached, and use the provided label. By keeping the condition requirements in mind and avoiding final sale items if you’re unsure, you can shop the huge ASOS catalog with total peace of mind. Remember, if you ever run into a problem or receive a faulty product, their customer service team is there to help resolve it.