If you’ve ever bought something online that didn’t fit or just wasn’t right, you know how important a good return policy is. Understanding the Abercrombie and Fitch online return policy is the first step to a stress-free shopping experience with them. This guide will walk you through everything you need to know, from time limits and conditions to step-by-step instructions for sending items back. We’ll cover returns, exchanges, and even what to do with final sale items.
Knowing the rules before you buy gives you confidence. It means you can shop without worry, knowing exactly how to handle a return if you need to. Let’s get into the details so you can master their process.
Abercrombie And Fitch Online Return Policy
The core policy is straightforward. You have 60 days from the date your order shipped to return most items for a refund or exchange. This is a generous window compared to many other retailers. Items must be in their original, unworn, and unwashed condition, with all tags and labels attached.
You’ll also need the original packing slip or your order confirmation email. This has your order number, which is essential for processing. Returns are free if you use the prepaid label provided, but there are some important exceptions to be aware of.
What Items Are Final Sale?
Not everything can be sent back. To avoid disappointment, always check the product description before clicking “buy.” The following items are typically final sale:
- Swimwear (if the hygiene liner is removed)
- Face masks
- Earrings and other body jewelry for hygiene reasons
- Items marked “Final Sale” during promotional events
- Gift cards
Condition Requirements for Returns
“Unworn and unwashed” means just that. The item should look exactly as it did when you opened the package. Here’s what A&F looks for:
- All original tags are still attached and intact.
- No stains, smells, or signs of use.
- Items are returned in the original packaging if possible, especially for accessories.
- Shoes should be returned with the original shoe box and dust bag.
Return Methods: How to Send Items Back
Abercrombie & Fitch offers two main ways to return your online purchases: by mail or in-store. The easier method for you will depend on your location and preference.
Returning by Mail (The Most Common Method)
This is the standard process for most online returns. Follow these steps:
- Go to the Abercrombie & Fitch Returns page on their website.
- Enter your order number and the email address used for the purchase.
- Select the items you want to return and choose a reason.
- Print the prepaid return shipping label that is generated.
- Pack the items securely in any box, attach the label, and seal it.
- Drop the package off at a designated carrier location (like USPS or UPS).
Remember to get a drop-off receipt for your records until the return is processed. It usually takes about 10-14 business days for the refund to appear after they receive the package.
Returning In-Store
This is often the fastest option. You can return online purchases to any Abercrombie & Fitch or Hollister Co. store in the same country. Just bring the items and your packing slip or order confirmation. An associate will handle the return right at the register. Your refund will be issued immediately to your original payment method if you have all the details.
Understanding Refunds and Processing Times
Once your return is received and inspected at the warehouse, the refund process begins. Here’s what to expect:
- Timing: Refunds typically take 10-14 business days to post to your account after the return is received.
- Method: The refund will go back to your original form of payment. If you paid with a credit card, it goes there. If you used a gift card, a new e-gift card will be issued.
- Shipping Costs: The initial shipping fee you paid is usually non-refundable, unless the return is due to a company error or a defective item.
How to Handle Exchanges
Abercrombie & Fitch does not offer direct exchanges through the mail. Their system is designed for a “return and repurchase” process. Here’s the simplest way to get a different size or color:
- Initiate a return for the item you don’t want following the steps above.
- At the same time, place a new order online for the correct size or color you need.
- This ensures you get the item you want before it sells out, and you’ll be refunded for the returned item separately.
For in-store exchanges, you can simply bring the online item to a store and swap it for a different size or color if it’s in stock.
International Returns and Special Cases
If you’re shopping from outside the United States, the return policy has some key differences. International customers are generally responsible for the cost of return shipping, and you may need to use a different returns portal. Duties and taxes are often non-refundable. Always check the country-specific website you ordered from for the most accurate instructions.
For damaged or incorrect items, contact Customer Service immediately. Do not initiate a standard return. You’ll likely need to provide photos of the issue. They will often provide a prepaid label and expedite a replacement for these kind of errors.
Tips for a Smooth Return Experience
A few simple habits can make the process even easier:
- Keep the original packaging and tags on the item until you’re sure you’re keeping it.
- Take a photo of the items and the packing slip before you send them back for your records.
- Use the prepaid label from their portal to ensure the package is tracked correctly.
- Return items as soon as you decide they’re not right to stay well within the 60-day window.
What About Hollister Co. Purchases?
Since Abercrombie & Fitch and Hollister are sister brands, their policies are very similar. You can return Hollister items bought online to an Abercrombie store, and vice versa, following the same rules and timeframes. This makes it super convenient if you have both stores nearby.
Gift Returns and Special Considerations
Returning a gift you received? You’ll need the gift receipt. With a gift receipt, you can return the item in-store or by mail for store credit in the form of an e-gift card. The refund will not go to the original purchaser. Without any receipt, returns may be accepted at the current selling price for store credit, subject to manager approval and item verification.
Frequently Asked Questions (FAQ)
How long do I have to return something to Abercrombie?
You have 60 days from the ship date of your online order to make a return.
Does Abercrombie and Fitch offer free returns?
Yes, they provide a free prepaid return label for returns by mail within the U.S. International returns and some special cases may incur a shipping fee.
Can I return online purchases to an Abercrombie store?
Absolutely. You can return items from Abercrombie.com or the app to any physical Abercrombie & Fitch or Hollister store in the same country for faster processing.
What is Abercrombie’s return policy on sale items?
Most sale items can be returned unless they are specifically marked “Final Sale.” Always check the product details before purchasing discounted items.
How are refunds from Abercrombie issued?
Refunds are issued to the original form of payment used for the order. It can take 10-14 business days after they receive the return for the refund to show on your account.
Can I return swimwear?
Swimwear can only be returned if the hygiene liner is intact and completely attached. Once it’s removed, the item is considered final sale.
What if my item arrives damaged?
Don’t use the standard return portal. Contact Abercrombie & Fitch Customer Service directly right away with photos of the damage. They will provide instructions for a replacement or refund.
In conclusion, the Abercrombie and Fitch online return policy is designed to be customer-friendly with its 60-day window and free return shipping. The key to a hassle-free experience is acting promptly, keeping items in new condition, and using the correct return method for your situation. Whether you choose to drop a package at the post office or make a quick trip to the mall, knowing these guidelines ensures you can shop with total confidence. Always double-check your items before sending them back and keep that tracking number handy until your refund is safely processed.