If you’ve ever found yourself with an extra skein of yarn or a craft project that didn’t go as planned, understanding the Michaels store return policy is your first step to a smooth exchange or refund. Knowing the rules can save you time and ensure your shopping experience stays positive, whether you bought something in-store or online.
This guide breaks down everything you need to know. We’ll cover return timeframes, the condition items need to be in, and what to do with or without a receipt. You’ll also learn about special rules for custom orders, holiday purchases, and more. Let’s get started.
Michaels Store Return Policy
The core Michaels store return policy is designed to be fairly flexible for most standard purchases. For items bought in a Michaels store, you generally have 60 days from the date of purchase to return them for a refund or exchange. This is a generous window that gives you ample time to decide if a product is right for your project.
For online purchases, the process is similar but you have two options. You can either return items by mail using the provided return label or you can bring them to any Michaels store location. The 60-day return window still applies, starting from the day you received your order.
What You Need for a Successful Return
To make your return process quick and easy, be sure to have the right items with you. Here’s what you’ll typically need:
- The Original Receipt: This is the most important item. It provides proof of purchase and helps the associate process your refund quickly to your original payment method.
- The Original Payment Method: If you want a refund (not just store credit), bringing the card you used is very helpful, though not always strictly required if the receipt is present.
- The Item in Original Condition: The product should be unused, unopened, and in its original packaging with all tags and accessories included.
Condition of Items: What Can and Cannot Be Returned
Michaels accepts returns on most items, but they must be in resellable condition. This means the store should be able to put it back on the shelf for another customer to buy.
- Can Be Returned: Unopened paint, unused yarn skeins, framed art, tools with tags still attached, unused baking supplies in sealed packages, and most other merchandise that is essentially new.
- Cannot Be Returned (Typically):
- Cut fabric, ribbon, or chain by the yard.
- Custom orders, like custom frames, cakes, or floral arrangements.
- Opened or used consumables, such as opened paint bottles, used adhesives, or opened food items.
- Gift cards (these are non-refundable by law in most places).
- Items that are damaged due to customer misuse.
Special Note on Cut Fabric and Bulk Items
Because these items are cut to your specific length, they are considered final sale. The same often applies to items sold from bulk bins where you select a quantity. It’s always a good idea to double-check with an associate before having fabric cut if you are unsure about the amount.
The Return Process: Step-by-Step
Follow these simple steps for a hassle-free return at any Michaels store.
- Gather Your Items: Collect the item, its original packaging, and any parts or manuals.
- Find Your Receipt: Locate your original receipt or packing slip. If you can’t find it, don’t worry—we’ll cover that next.
- Visit a Michaels Store: Take everything to the customer service counter. Returns are usually handled there, not at the regular checkout.
- Explain Your Reason: Let the associate know if you want a refund or an exchange. They will inspect the item and process your request.
- Receive Your Refund or Exchange: With a receipt, refunds are typically issued to your original payment method. Exchanges are straightforward for items of equal value.
Returns Without a Receipt
Lost your receipt? You still have options under the Michaels store return policy. Michaels may be able to look up your purchase if you used a credit card, debit card, or provided your phone number at the time of checkout. This is why it’s helpful to give your phone number when you shop.
If the purchase cannot be verified, Michaels will typically offer a merchandise credit or an exchange for the item’s current selling price. This credit is usually issued in the form of a store gift card. Be aware that without a receipt, there may be limits on the value or number of such returns you can make within a calendar year, as part of their fraud prevention measures.
Online Purchase Returns
Returning something you bought on Michaels.com is also straightforward. You have two main paths:
- Return by Mail: Log into your Michaels.com account, go to your order history, and initiate a return. You’ll print a prepaid return label and packing slip. Pack the items securely, attach the label, and drop the package at a designated carrier location. Refunds are processed once the return is received at their warehouse.
- Return in Store: This is often faster. Bring the item(s) and your packing slip or order confirmation email to any Michaels store. The associate will process the return directly there. This is a great way to get your refund immediately and avoid shipping hassles.
Restocking Fees and Return Shipping
Good news: Michaels does not charge restocking fees for standard returns. For online returns by mail, they often provide a prepaid return label, but sometimes the cost of return shipping may be deducted from your refund, especially for non-defective items. Always check the current policy on their website when you start the return process online.
Holiday and Seasonal Return Policy
Michaels often extends its return window for purchases made during the peak holiday season. This is a common practice to accomodate gift-givers. Typically, items purchased between November 1st and December 31st can be returned until the end of January of the following year.
This extended policy is a huge benefit if you’re buying gifts early. It gives the recipient plenty of time to decide if they want to keep an item. Always check your receipt or the in-store signage during the holidays for the exact dates, as they can vary slightly from year to year.
Returns on Clearance and Sale Items
Generally, clearance and sale items can be returned under the standard Michaels store return policy, provided they are in new condition and you have your receipt. However, some deeply discounted or final sale clearance items may be marked as non-returnable. This will be clearly indicated on the price tag or at the register when you purchase it. When in doubt, ask before you buy.
Exchanges vs. Refunds
Understanding the difference between an exchange and a refund is key.
- Exchange: You swap the item you bought for a different one. This is simple if the new item is the same price. If it costs more, you’ll pay the difference. If it costs less, you’ll get the difference back as a refund or store credit.
- Refund: You return the item for your money back. With a receipt, this goes to your original payment method. It can take a few business days to appear on your credit card statement. Without a receipt, you’ll receive store credit at the current price.
Custom Framing and Custom Orders
This is a critical exception in the Michaels store return policy. Due to their personalized nature, all custom orders are final sale. This includes:
- Custom picture frames and framing services.
- Custom cakes and cupcakes from the bakery.
- Custom floral arrangements.
- Any item made or modified specifically to your specifications.
Because these products are created just for you, they cannot be resold to another customer. Therefore, Michaels does not accept returns or offer refunds on them. It’s essential to review your design and order details carefully before confirming any custom work.
What If There’s a Mistake with a Custom Frame?
If there is an error in the custom framing that was Michaels’ fault (e.g., wrong mat color, incorrect size), you should contact the store’s framing department immediately. They will usualy work with you to correct the issue at no additional cost. This is a warranty on their workmanship, not a return.
Defective or Damaged Items
If you buy an item that is broken, defective, or damaged when you open the box, the return process is simple. Contact Michaels customer service or take the item to a store as soon as possible. You will need your receipt or proof of purchase.
For defective items, Michaels will happily offer a replacement, exchange, or full refund. They may even cover the return shipping costs for online orders in these cases. It’s important to report these issues promptly, ideally within the 60-day window.
Returning a Gift You Received
Returning a gift to Michaels is common. The easiest way is if the giver included a gift receipt. With a gift receipt, you can return the item for a merchandise credit or exchange it for something you prefer, no questions asked.
Without a gift receipt, you can still try. The store may be able to look it up if the giver used a card. Otherwise, they might offer a store credit for the item’s lowest recent selling price. Being polite and explaining it was a gift goes a long way in these situations.
Tips for a Smooth Return Experience
Follow these tips to make your visit to the customer service counter as quick and easy as possible.
- Keep Your Receipts: File them in an envelope or take a photo with your phone right after you shop. Many people forget to do this simple step.
- Return Items Promptly: Don’t wait until day 59. Life gets busy, and returning within the window ensures you’re eligible for a full refund.
- Bring Everything Back: Include all parts, cords, manuals, and the original box if you can. It makes the associate’s job easier.
- Check Store Hours: Customer service may close earlier than the main store, especially on holidays or weekends. It’s wise to call ahead or check online.
- Be Patient and Polite: The associate is there to help you. A friendly attitude makes the process better for everyone involved.
What About Michaels.com Marketplace Items?
Michaels.com sometimes sells items from third-party vendors through a marketplace. The return policy for these items can be different. Always check the product listing page for the specific seller’s return policy before you buy. Returns for marketplace items are usually handled directly by the seller, not through Michaels retail stores.
Frequently Asked Questions (FAQ)
How long is the Michaels return policy?
The standard return period is 60 days from purchase with a receipt. Holiday purchases often have an extended window through January.
Can I return something to Michaels without a receipt?
Yes, but it’s subject to approval. You may receive store credit for the item’s current selling price, and there may be annual limits on no-receipt returns.
What is Michaels’ return policy on used items?
Generally, used, opened, or damaged items are not accepted for return. The merchandise must be in new, resellable condition with original packaging.
Can you return custom frames to Michaels?
No. All custom framing orders and other custom-made products are final sale and cannot be returned or refunded.
Does Michaels have a return policy for online orders?
Yes. You can return online orders by mail with a prepaid label or in-store within 60 days of receipt. Some return shipping fees may apply.
What is Michaels holiday return policy?
Purchases made during the holiday season (typically Nov. 1 – Dec. 31) can usualy be returned until the end of January the following year.
Can I return clearance items at Michaels?
Most clearance items can be returned with a receipt unless they are marked “Final Sale” on the tag or at the register.
How do I get a refund from Michaels?
With a receipt, your refund will go back to your original payment method. Without one, you’ll typically get a merchandise credit.
In conclusion, the Michaels store return policy is quite customer-friendly for standard purchases, offering a 60-day window and multiple return options. The key is to keep your receipt, return items in new condition, and be aware of the important exceptions for custom orders and cut goods. By following the guidelines outlined here, you can handle any return or exchange with confidence and get back to what matters most—enjoying your creative projects.