Bed Bath And Return Policy

Understanding the Bed Bath and Return Policy is the first step to a stress-free shopping experience. Whether you’re upgrading your linens or outfitting a new home, knowing the rules helps you buy with confidence.

This guide breaks down everything you need to know. We’ll cover timeframes, conditions, and the steps for a smooth return or exchange.

The core Bed Bath and Return Policy is designed to be customer-friendly. Most items can be returned within 180 days of purchase with a receipt. This generous window gives you plenty of time to decide if a product is right for you.

Some exclusions apply, which we’ll detail below. It’s always a good idea to keep your receipt and original packaging, just in case.

What Items Are Eligible for Return?

Most products you buy in-store or online fall under the standard return policy. This includes:

Bedding sets, sheets, and comforters
Bath towels, mats, and shower curtains
Kitchen gadgets and small appliances
Home decor items like picture frames and vases
Storage and organization products

Key Exceptions and Non-Returnable Items

For health, safety, and legal reasons, some items cannot be returned. Knowing these ahead of time prevents disappointment at the store.

Open or Used Mattresses: Due to health regulations, mattresses that have been unsealed or used are generally not returnable. Some locations may offer a comfort exchange; check in-store.
Personal Care Electronics: Items like electric toothbrushes or hair clippers for hygiene reasons.
Custom-Ordered or Monogrammed Items: These are made specifically for you and cannot be resold.
Gift Cards: These are final sale and cannot be returned for cash.
Clearance or “As-Is” Items: These are typically marked as final sale.

Required Proof of Purchase

To process your return quickly, you’ll need proof you bought the item. The store accepts several forms:

The original register receipt or packing slip.
A gift receipt (which will provide store credit).
The credit card used for the purchase.
For online orders, your order confirmation email or online account order history.

If you don’t have any proof, the store might offer store credit at the item’s current selling price. This is not guranteed, however.

Time Limits for Returns

The standard return period is 180 days. However, some categories have different rules:

Baby Registries: Items purchased from a registry often have an extended return period, usually up to one year.
Major Appliances: Items like vacuum cleaners or air purifiers may have a shorter window, such as 30 or 60 days. Always check the product manual or receipt for specifics.
Seasonal Items: Holiday decor may need to be returned shortly after the season ends.

Condition of Returned Items

Items should be in new, unused, and resalable condition with all original tags and packaging. For small appliances or electronics, all parts, manuals, and accessories must be included in the box.

A item with signs of wear, damage, or missing pieces may be denied or subject to a restocking fee. It’s best to return something as soon as you know it won’t work for you.

Step-by-Step Return Process

Following the right steps makes your return quick and easy. Here’s what to do.

How to Return an Online Purchase

You have two main options for online returns: by mail or in-store.

Start Online: Log into your account on the website or app. Go to “Order History” and select the item(s) you wish to return.
Choose Your Method: Select either a return by mail (a prepaid label will be provided) or an in-store return.
Pack It Up: For mail returns, pack the item securely in its original box if possible. Include all parts and the return slip. Attach the provided label.
Drop Off: For mail returns, drop the package at the designated carrier (like UPS). For in-store returns, bring the item, packaging, and your receipt/email to any store.

How to Return an In-Store Purchase

This is often the fastest method.

Gather the item, all original packaging and accessories, and your proof of purchase.
Bring everything to the customer service desk at any store location.
A associate will inspect the item and process your refund to the original payment method or provide store credit.

Returning a Gift Without a Receipt

If you received a gift you’d like to exchange, don’t worry. You have options even without the original receipt.

Use the gift receipt if it was included. This always results in store credit.
Without any receipt, the store may be able to look up the purchase with the gifter’s phone number or credit card.
As a last resort, you may be offered store credit for the item’s current selling price, which might be lower than what was paid.

Refund Methods and Timing

How you get your money back depends on how you paid and how you return the item.

Credit Card Refunds

Refunds to a credit card are the most common. Once processed at the store, it typically takes 3 to 7 business days for the credit to appear on your statement. The timing depends on your bank, not the store.

Store Credit and Gift Cards

If you used a gift card, or if you’re returning without the original payment method, you’ll receive a store credit or a new gift card. This is issued immediately at the time of return and never expires.

Cash and Debit Card Refunds

For purchases made with cash or a debit card, you can often receive cash back for smaller amounts. For larger returns, a check may be issued or the funds returned to your debit card, which can also take a few business days to clear.

Special Circumstances and Exchanges

Exchanging an Item

Exchanges are straightforward. Simply bring the item you wish to exchange to the store. You can pick out a new item and pay any price difference. If the new item costs less, you’ll get a refund for the difference.

For online exchanges, it’s usually faster to process a return and then place a new order. This ensures you get the new item quickly and aren’t waiting for the old one to be recieved first.

Returning Large or Heavy Items

Big items like furniture or large appliances often require special handling. You usually cannot return these by mail.

Contact Customer Service: Call ahead or check your online order for instructions. You may need to schedule a pickup.
Possible Fees: Be aware that for large items, a pickup or restocking fee might apply, especially if the item is not in its original packaging. Always ask about this first.

Damaged or Defective Products

If your item arrives damaged or doesn’t work, the process is different. Contact customer service immediately. They will often cross-ship a replacement to you quickly and arrange for the damaged item to be picked up at no cost to you. You should not have to pay return shipping for a defective product.

Tips for a Hassle-Free Return Experience

A little preparation goes a long way. Follow these tips to make sure your return is smooth.

Keep the Packaging: Hold onto boxes and packaging for at least the return window, especially for electronics.
File Your Receipts: Take a photo of your paper receipt or save your email confirmations in a dedicated folder.
Act Quickly: Don’t let the 180 days slip away. If you’re unsure about an item, test it soon after purchase.
Check Online First: For online purchases, initiating the return online ensures you have the correct label and instructions.
Be Polite: Customer service associates are there to help. Being courteous makes the process better for everyone.

Frequently Asked Questions (FAQ)

What is Bed Bath and Beyond’s return policy?

While Bed Bath & Beyond had a famous return policy, the company’s assets were purchased in 2023. The current “Bed Bath and Return Policy” described here applies to Bed Bath & Beyond stores now operated by new ownership, as well as the separate online retailer bedbathandbeyond.com. The policy is generally 180 days with receipt.

Can I return something to Bed Bath without a receipt?

Yes, it is often possible. You may receive store credit for the item’s current selling price. Having the credit card used or the order number helps a lot.

How long does a Bed Bath return take to process?

In-store refunds to a credit card are processed immediately, but take 3-7 business days to show on your statement. Mail returns can take up to 14 business days from when the warehouse receives your package.

What items cannot be returned to Bed Bath?

Key non-returnable items include opened mattresses, used personal care electronics, custom/monogrammed goods, gift cards, and final sale clearance items. Always check your receipt for specific item notes.

Does Bed Bath have a return shipping fee?

For most standard returns, you are responsible for return shipping costs unless the item is defective or the store’s error. The return portal will show any fees before you print the label. In-store returns are free.

Can I return online purchases in store?

Absolutely. This is usually the fastest method. Just bring the item, its packaging, and your order confirmation email or number to the customer service desk.

What is the return policy for Bed Bath and Beyond wedding registries?

Items purchased from a registry typically enjoy an extended return period, often up to one full year from the date of purchase. You still need a receipt or gift receipt.

Understanding the Bed Bath and Return Policy puts you in control of your purchases. With a 180-day window for most items and multiple return options, you can shop for your home knowing you have flexibility. Remember to keep your receipts, note the exceptions, and don’t hesitate to ask store associates if you have any questions. They are there to ensure you’re satisfied with your buy.