Mytheresa Return Policy

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Understanding the Mytheresa return policy is the first step to shopping with total confidence. Whether you’re investing in a statement piece or trying a new trend, knowing the rules makes everything easier.

This guide breaks down everything you need to know. We’ll cover timeframes, condition requirements, and the step-by-step process. You’ll also find tips for a smooth experience and answers to common questions.

Mytheresa Return Policy

The core Mytheresa return policy is designed to be straightforward. You have 30 days from the date your order is delivered to initiate a return. This applies to most full-price and sale items purchased online.

All items must be returned in their original, unused condition. This means with all tags attached and in the original packaging. Mytheresa inspects returns carefully, so it’s important to pack items as you received them.

What Can Be Returned?

Most items from Mytheresa are eligible for return. This includes:

  • Ready-to-wear clothing (dresses, tops, pants, etc.)
  • Shoes and boots
  • Bags and accessories
  • Fine jewelry and watches

What Cannot Be Returned?

For hygiene and safety reasons, some items are final sale. Always double-check the product description before you buy. Non-returnable items typically include:

  • Swimwear and bodysuits (if the hygiene seal is removed)
  • Earrings for pierced ears
  • Cosmetics and beauty products
  • Personalized or made-to-order items
  • Gift cards

The 30-Day Return Window

Your 30-day return period starts the day your package is delivered. It’s a good idea to act quickly if you’re unsure about an item. Don’t let the clock run out.

You must register your return online within this window. After you get your return label, you usually have another 14 days to physically drop off the package. Keep your proof of postage until the refund is processed.

How to Calculate Your Return Deadline

Check your delivery confirmation email for the exact date. Then, count 30 calendar days from that date. Weekends and holidays are included in this count. If the 30th day falls on a weekend, that is still your deadline.

Condition Requirements: The Golden Rules

Meeting the condition requirements is crucial for a successful return. Mytheresa expects items to be in a resalable state. Here’s what that means:

  • Original Tags: All garment tags and price tags must be attached and intact.
  • Original Packaging: Shoes must be returned with their original dust bags and boxes. Bags should come with dust bags, authenticity cards, and any filler paper.
  • Unworn & Unused: No signs of wear, perfume, deodorant, or makeup. Soles of shoes must be completely clean and unscuffed.

If an item fails the quality check, Mytheresa may send it back to you. In some cases, they might offer a partial refund based on the items condition. This is why packing carefully is so important.

How to Return an Item to Mytheresa: A Step-by-Step Guide

Returning an item involves a few simple steps. Follow them closely to avoid delays with your refund.

Step 1: Start Your Return Online

You must initiate all returns through your Mytheresa account. Don’t just ship the item back. Here’s how:

  1. Log into ‘My Account’ on the Mytheresa website.
  2. Go to ‘My Orders’ and select the order containing the item you want to return.
  3. Click ‘Return Items’ and follow the prompts to select which products and quantities your returning.
  4. Choose your refund method and confirm the return address.

Step 2: Pack Your Return Securely

Use the original Mytheresa box and packaging materials if possible. If you don’t have them, use a sturdy plain box. Ensure items are protected and won’t move around during transit.

Important: Do not place the return label directly on the luxury brand’s box. Place the brand box inside a plain shipping box. Attach the label to the outer box.

Step 3: Attach the Label and Ship

Once your return is authorized, you’ll get a prepaid return label via email. Print it and securely attach it to your package. Remove or cross out any old shipping labels.

Drop the package at the designated carrier location (like DHL or UPS). Get a proof of postage receipt! This is your tracking number and serves as proof you shipped the return.

Step 4: Track and Wait for Refund Processing

Use your tracking number to monitor the package’s journey back to the Mytheresa warehouse. Processing begins once they receive and inspect your return. This usually takes a few business days.

Understanding Refunds and Exchanges

Mytheresa does not offer direct exchanges. The standard process is to return your item for a refund and then place a new order for the correct size or color. This is often faster than a traditional exchange system.

How Long Does a Refund Take?

Refund timing depends on your original payment method:

  • Credit/Debit Card: 10-14 business days after Mytheresa processes the return.
  • PayPal: Usually within 3-5 business days after processing.
  • Bank Transfer: Can take up to 14 business days.

The refund will be issued to the original payment method used for the purchase. Please note, your bank might need a few extra days to post the credit to your account after they receive it.

Return Shipping Costs

Mytheresa provides a free prepaid return label for customers in many countries. However, policies can vary by region. Always check the terms during the online return process.

For international returns outside the EU, you might be responsible for any customs duties or taxes incurred on the original shipment. These are typically non-refundable. Also, the cost of the original outbound shipping is not refunded unless the return is due to a Mytheresa error.

Special Considerations and Pro Tips

Returning Sale Items

Sale items are generally subject to the same return policy as full-price items. They must be returned within 30 days in perfect, unworn condition with all tags. Double-check final sale markings during promotions.

International Returns

If you’re shipping back to Germany from outside the EU, you must fill out a customs form. Mark the package as “Returned Goods” to avoid being charged import taxes again. Use the prepaid label provided, as it has the correct commercial invoice.

International refunds may take longer due to bank processing times across borders. The are sometimes slight currency conversion differences on refunds.

Damaged or Faulty Items

If your item arrives damaged or faulty, contact Mytheresa Client Advisors immediately. Do not initiate a standard return. You can reach them by phone or email.

Provide clear photos of the damage and the packaging. Mytheresa will guide you through a separate process, which may include a replacement, repair, or refund. They usually cover the return shipping for faulty goods.

Gift Returns

If you received a gift, you can return it using the gift return option. You’ll need the gift order number from the packing slip. The refund will be issued in the form of a Mytheresa gift card sent to the original purchaser.

Frequently Asked Questions (FAQ)

Can I return an item after 30 days?

The 30-day return window is strict. Returns initiated after 30 days are typically not accepted. The system may not allow you to start the process online. In rare cases, you can contact customer service, but approval is not guaranteed.

What if I lost the original box or dust bag?

Returning items without the original luxury packaging can be problematic. For high-value items like shoes or handbags, missing dust bags or boxes can result in a rejected return or a partial refund. For clothing, the tags are the most critical element.

How do I contact Mytheresa about a return?

You can contact their customer service team via:

  • Phone: The number listed for your country on the “Contact Us” page.
  • Email: Use the contact form in your Mytheresa account for the fastest response.

Have your order number and details ready when you reach out.

Does Mytheresa offer free returns?

Mytheresa offers free prepaid return labels in many markets, including the US, UK, and EU. However, always verify this during your specific return process, as terms can change or differ for remote locations.

What happens if my return gets lost?

This is why proof of postage is essential. Once you drop off the package with the carrier, you are responsible for it until it reaches Mytheresa. Use the tracking number to monitor it. If it shows as delivered, Mytheresa will process it. If it’s lost in transit, you must file a claim with the shipping carrier using your receipt.

Can I return multiple items from one order separately?

Yes, you can. When you initiate the return online, you can select specific items. You can also create separate return labels for different packages if you send them back at different times. Just follow the online steps for each set of items.

Final Checklist Before You Return

To ensure a hassle-free return, run through this list:

  • Is it within 30 days of delivery?
  • Are all original tags attached and intact?
  • Is the item completely unused, unworn, and unaltered?
  • Do you have all original packaging (boxes, dust bags, etc.)?
  • Have you initiated the return online through ‘My Account’?
  • Have you packed the item securely, using a plain outer box if needed?
  • Did you attach the correct prepaid return label and remove old labels?
  • Did you get and save your proof of postage receipt?

Following the Mytheresa return policy carefully protects your investment and makes the process seamless. It allows you to shop for your favorite designer pieces knowing you have options if something isn’t quite right. Always review the specific policy on their website at the time of your purchase, as details can be updated. Happy shopping!