Understanding the Naturalizer return policy is the best way to shop with confidence. Whether you found a better deal or the fit just wasn’t right, knowing the rules makes everything easier.
This guide breaks down everything you need to know about returning or exchanging your Naturalizer shoes. We’ll cover timeframes, conditions, step-by-step instructions, and what to expect with refunds.
Naturalizer Return Policy
The core Naturalizer return policy is designed to be straightforward. In most cases, you have 60 days from the date of purchase to initiate a return for a refund or exchange. The items must be in new, unworn condition with all original packaging and tags attached. This policy applies to purchases made directly from Naturalizer.com or a Naturalizer retail store.
For items bought from other retailers, like department stores or online marketplaces, you’ll need to follow that specific store’s return guidelines. Naturalizer cannot process returns for merchandise not bought through their official channels.
Key Timeframes and Conditions
Let’s get into the specific details that govern returns. Keeping these in mind will ensure your return process goes smoothly.
* Return Window: 60 days from the purchase date.
* Item Condition: Must be new, unworn, and unwashed. Soles should be completely clean and free of any marks.
* Original Packaging: All tags, shoe boxes, and dust bags should be included. The shoes should be placed back in there original packaging as best as possible.
* Proof of Purchase: You will need your receipt, packing slip, or order number. Without proof of purchase, Naturalizer may only offer an exchange or merchandise credit at the current selling price.
What Items Are Final Sale?
Some items cannot be returned. It’s crucial to check for this before you buy, as these purchases are permanent.
* Items marked “Final Sale” on your receipt or on the website product page.
* Gift cards are non-returnable.
* Any item that has been worn, altered, or damaged after purchase.
* Personalized or monogrammed products.
How to Return an Online Purchase
Returning shoes you bought from Naturalizer.com is a simple process. You have two main options: by mail or in-store.
Option 1: Return by Mail (Prepaid Label)
This is the most common method. Here’s how to do it:
1. Initiate Your Return: Log into your Naturalizer.com account. Go to “Order History,” select the item(s) you wish to return, and specify the reason.
2. Print Your Label: A prepaid return shipping label will be generated for you to print. If you don’t have a printer, you can choose the option to have a QR code emailed to you for use at a drop-off location.
3. Pack the Items: Securely pack the shoes in their original box, and then place that box inside a shipping box. Attach the return label to the outside.
4. Drop Off: Take your package to any United States Postal Service (USPS) location or authorized drop-off point. You can also schedule a USPS pickup.
5. Track It: Keep the USPS tracking number from your label. This lets you monitor the return’s progress back to the warehouse.
Option 2: Return In-Store
You can also return online purchases to a physical Naturalizer retail store. This is often the fastest way to get a refund.
1. Bring Your Items: Take the unworn shoes in their original box with all tags attached.
2. Bring Proof of Purchase: Have your order confirmation email or packing slip ready. The store associate will look up your order using your email address or order number.
3. Process the Return: The store will process the return directly to your original payment method. Your refund will typically post faster than a mail-in return.
How to Return an In-Store Purchase
If you bought your shoes at a Naturalizer store, you have two options as well.
1. Return to Any Store: Simply bring the item, original box, tags, and your receipt to any Naturalizer retail location within 60 days.
2. Return by Mail: You can also mail back an in-store purchase. You’ll need to contact Naturalizer Customer Service to get a return authorization and a prepaid label. The process then follows the same mail-in steps outlined above.
Understanding Refunds and Exchanges
What happens after your return is received? Here’s the breakdown.
For Refunds:
* Processing Time: Once the warehouse receives your return, it takes about 10-14 business days to inspect the items and process the refund.
* Method: The refund will be issued to your original form of payment. The time it takes for the credit to appear on your statement depends on your bank or card issuer, often an additional 3-5 business days.
* Shipping Costs: Original shipping fees are non-refundable. Return shipping is free with the prepaid label.
For Exchanges:
* Online Exchanges: Naturalizer does not offer direct exchanges by mail. The easiest method is to process a return for a refund, and then place a new order for the desired item or size.
* In-Store Exchanges: This is instant. You can bring your return to a store and immediately pick out a different pair, paying any price difference.
International Return Policy
If you are located outside the United States, the return policy differs. International customers are responsible for any return shipping costs and customs duties. It is highly recommended to contact Naturalizer Customer Service before attempting an international return to get specific instructions and to understand any potential fees. The 60-day window still applies, but the process is more complex.
Naturalizer’s Warranty Information
Naturalizer shoes are crafted for quality, but sometimes a manufacturing defect can occur. The return policy is for change-of-mind returns, while a warranty claim is for faulty products.
* What’s Covered: Defects in materials or workmanship under normal use.
* Timeframe: Warranty claims are typically handled on a case-by-case basis and are not bound by the strict 60-day return window. However, you should report the issue as soon as you notice it.
* Process: Contact Customer Service with your order details, photos of the defect, and an explanation. They will guide you through the warranty review process, which may result in a repair, replacement, or refund.
Tips for a Smooth Return Experience
A little preparation can prevent delays or issues with your return.
* Inspect Upon Arrival: When your shoes arrive, try them on indoors on a clean carpet. Check for any defects immediately.
* Keep Everything: Store the shoebox and all packaging materials until you’re sure you’re keeping the item.
* Act Within the Window: Don’t wait until day 59 to start your return. Initiate it well before the deadline.
* Use a Trackable Method: When using the prepaid label, keep your tracking number. This is your proof that you sent the package back.
* Be Accurate: When selecting your return reason online, choose the most accurate option. This feedback is valuable to the company.
Special Circumstances and Exceptions
Life happens, and sometimes you might miss a deadline or lose a receipt. Here’s what you can expect.
* Late Returns: Returns initiated after 60 days may be accepted at Naturalizer’s discretion. They will likely only be offered as an exchange or merchandise credit for the item’s current value, which could be lower than what you paid.
* Lost Receipt: For in-store purchases without a receipt, the store may be able to look up the purchase using the credit card used. If not, they will likely only offer an exchange or merchandise credit at the current price.
* Gifted Items: If you received Naturalizer shoes as a gift and have the gift receipt, you can return them within 60 days for a merchandise credit or exchange. Without a receipt, it becomes much more difficult.
Frequently Asked Questions (FAQ)
How long does a Naturalizer return take?
From the day you drop off the package, expect 10-14 business days for processing, plus another 3-5 business days for your bank to post the refund. In-store returns are much faster, often reflecting within a week.
Can I return worn Naturalizer shoes?
No, the shoes must be in new, unworn condition with clean soles. Wearing them outside, even once, voids the return policy unless you are filing a warranty claim for a defect.
What if my Naturalizer shoes are defective?
Contact Customer Service right away. This is separate from a standard return. Have your order info and clear photos of the defect ready. They will instruct you on the warranty process, which might involve sending the shoes back for inspection.
Does Naturalizer offer free return shipping?
Yes, for returns within the U.S. initiated through their website, they provide a prepaid USPS return label. You do not have to pay for postage.
Can I return Naturalizer shoes to a Caleres store?
Naturalizer is owned by Caleres, but return policies are brand-specific. You should return Naturalizer shoes to a Naturalizer store or via their online process. Other Caleres brand stores (like Sam Edelman) may not accept them.
What is Naturalizer’s exchange policy?
For online orders, you need to return the original item and place a new order. For in-store purchases, you can do a direct and immediate exchange at any retail location.
Are there any restocking fees?
No, Naturalizer does not charge any restocking fees for returns that meet their policy conditions.
How do I start a Naturalizer return online?
Log into your account on Naturalizer.com, navigate to your order history, select the item, and follow the prompts. You’ll get a printable label or a QR code.
What if I bought my shoes from Zappos or Nordstrom?
You must follow the return policy of the retailer where you made the purchase. Contact Zappos, Nordstrom, or whichever store you used, as their windows and processes will be different.
Can I cancel or change my Naturalizer order?
If your order hasn’t shipped, you can contact Customer Service immediately to try and cancel it. Once it has entered the shipping process, it cannot be cancelled, and you will need to wait to receive it and then initiate a return.
Knowing the ins and outs of the Naturalizer return policy takes the stress out of shopping. By following the simple guidelines—acting within 60 days, keeping items unworn, and using the provided prepaid label—you can ensure a hassle-free experience. Always double-check your order upon arrival and keep your proof of purchase handy. With this knowledge, you can focus on finding the perfect, comfortable pair of shoes that you’ll love to keep.