If you’re wondering about the bergdorf goodman return policy, you’ve come to the right place. Navigating returns for luxury goods can feel tricky, but we’ve got all the details you need to handle it smoothly.
This guide breaks down everything from time limits and condition requirements to the specifics for final sale items. We’ll walk you through the process step-by-step, whether you bought something online or in one of their iconic stores. Knowing the policy inside and out helps you shop with confidence and makes any necessary returns a breeze.
Bergdorf Goodman Return Policy
The core Bergdorf Goodman return policy is designed to be straightforward for most purchases. You have 30 days from the date of purchase to initiate a return for a full refund to your original payment method. Items must be in their original, unworn condition with all tags attached and in the original packaging.
This applies to both online and in-store purchases. It’s important to start the return process within that 30-day window, even if it takes a few more days to actually ship the item back.
What Items Are Final Sale?
Not everything can be returned. To avoid surprises, you should know which items are considered final sale. These are typically non-returnable:
- Swimwear and intimate apparel (for hygiene reasons)
- Personalized or monogrammed items
- Items marked “Final Sale” at the time of purchase
- Certain beauty products and fragrances
- Gift cards
Always double-check the product description before you buy, as it will clearly state if an item is final sale. This is one area where it really pays to read the fine print.
Condition Requirements for Returns
Bergdorf Goodman expects returned items to be in pristine, resalable condition. This means:
- All original tags must be attached and not removed.
- The item must not have been worn, washed, or altered in any way.
- Original packaging, like dust bags for handbags or boxes for shoes, should be included.
- The item should have no stains, odors, or signs of use.
If an item comes back showing wear or without its tags, Bergdorf Goodman may refuse the return or issue only a partial store credit. They inspect returns carefully, so it’s best to be cautious.
Return Methods: Online vs. In-Store
How you return an item depends on how you bought it. The process is slightly different for each.
Returning Online Purchases
For items bought on bergdorfgoodman.com, you have two main options. The easiest is to use the prepaid return label included in your shipment. You can also start the process through your online account. Here’s how:
- Log into your Bergdorf Goodman account.
- Find the order containing the item you wish to return.
- Select the item and initiate the return. You’ll be able to print a return label if you lost the original.
- Pack the item securely in its original packaging, if possible.
- Attach the return label and drop the package at a UPS location.
Remember to get a drop-off receipt from UPS as proof you sent the package. Refunds are usually processed within 10-14 business days after the return is received and inspected.
Returning In-Store Purchases
If you bought an item at a Bergdorf Goodman store, you can return it to any Bergdorf Goodman location. Just bring the item, the original receipt, and the credit card used for purchase. A sales associate will handle the transaction for you. This is often the fastest way to get your refund processed.
You can also return in-store purchases by mail using the methods above, but going to the store is usually quicker if you live nearby.
The Return Window and Time Limits
The standard return window is 30 days. It’s not a suggestion—it’s a firm deadline. The clock starts ticking on the day your order ships or the day you make an in-store purchase.
During the holiday season, Bergdorf Goodman often extends this return window for purchases made in November and December. For example, items bought in that period might be returnable until late January. Always check the current policy on their website during the holidays, as the exact dates change from year to year.
Refund Methods and Processing Time
Refunds are issued to the original form of payment. If you paid with a credit card, the refund will go back to that card. For debit card purchases, it goes back to the debit account. PayPal purchases are refunded to your PayPal balance.
Processing times vary. Once Bergdorf Goodman receives your return, it can take 7-10 business days for them to inspect it. After that, it takes another 3-5 business days for the refund to appear on your credit card statement. Don’t panic if it doesn’t show up immediately; the whole process can take up to two billing cycles, though it’s usually faster.
Exchanges and Store Credit
Bergdorf Goodman does not offer direct exchanges through the mail. If you want a different size or color, the standard procedure is to return the original item for a refund and then place a new order for the item you want. This ensures you get the correct product and can secure it before it sells out.
If a return is accepted outside the 30-day window or doesn’t meet all condition requirements, Bergdorf Goodman may offer a merchandise credit instead of a refund. This credit is typically emailed to you and can be used online or in stores.
Special Considerations for Luxury Items
For high-end luxury goods like fine jewelry, designer handbags, or couture, the return process may have additional steps. It’s common for these items to require a security tag or a specific authenticity certificate to be included in the return. The value of these items means Bergdorf Goodman is extra careful.
When returning a high-value item, consider using a shipping method with insurance and tracking. The prepaid label provided usually covers this, but it’s good to confirm. For the most expensive purchases, you might even want to consider returning in person for peace of mind.
International Returns
If you’re shopping from outside the United States, the return policy is different. International orders are generally final sale and cannot be returned. This is due to the complexities of customs and international shipping regulations.
It is crucial to review the international shipping and returns policy on Bergdorf Goodman’s website before placing an order from abroad. Make sure you are certain about your size and choice, as returns likely won’t be an option.
What to Do If You Lost Your Receipt
Don’t worry if you can’t find your receipt. If you used a credit card or have a Bergdorf Goodman account, they can usually look up your purchase. For in-store returns without a receipt, they may ask for your ID and process the return as a merchandise credit at the current selling price.
For online purchases, your order confirmation email or your account order history is all you need. You can reference the order number when initiating the return online.
Common Return Mistakes to Avoid
A few simple mistakes can delay your refund or get your return rejected. Here’s what to watch out for:
- Missing the 30-day deadline. Mark your calendar when you buy something.
- Removing tags or wearing the item “just once.” Don’t do it.
- Using non-original packaging that doesn’t protect the item.
- Forgetting to include parts, like a belt that came with a dress.
- Not securing the return label properly on the package.
Avoiding these errors makes the process smooth for everyone. It also ensures you get your full refund back quickly.
Contacting Customer Service for Returns
If you have a complicated return situation or a question the website doesn’t answer, you can contact Bergdorf Goodman Customer Service. The best way is to call them during business hours. You can find the current phone number on their “Contact Us” page.
Be ready with your order number, item details, and any relevant information. The representatives are generally helpful and can guide you through specific issues, like damaged items or incorrect shipments.
Frequently Asked Questions (FAQ)
Q: How long does Bergdorf Goodman take to process a refund?
A: After they receive your return, it takes about 10-14 business days to inspect it and issue the refund. The refund may then take 3-5 more business days to post to your account.
Q: Can I return a Bergdorf Goodman item to Neiman Marcus?
A: No, you cannot. Although they are sister companies, Bergdorf Goodman and Neiman Marcus have separate return policies and systems. Bergdorf Goodman items must be returned to a Bergdorf Goodman store or via their specific mail-in process.
Q: What is Bergdorf Goodman’s return policy on sale items?
A: Sale items are returnable within 30 days unless they are specifically marked “Final Sale.” Always check the item’s description for that final sale note before purchasing anything on sale.
Q: Does Bergdorf Goodman offer free returns?
A: Yes, they provide a prepaid return shipping label with online orders. This makes mail-in returns free for the customer. Returns to their physical stores are also free, of course.
Q: What if my item arrives damaged or defective?
A: Contact Customer Service immediately if you receive a damaged or defective item. They will arrange for a return and full refund or a replacement, and they will often cover any extra shipping costs involved.
Q: Can I return beauty products?
A> Most beauty products, especially fragrances and items that have been opened for hygiene reasons, are final sale. Unopened, sealed products may sometimes be returnable, but you should check the policy on the specific product page or contact customer service to be sure.
Final Tips for a Smooth Return Experience
Understanding the Bergdorf Goodman return policy makes you a smarter shopper. Always keep your receipt or order confirmation until you’re sure you’re keeping an item. Inspect online orders as soon as they arrive so you have plenty of time to decide.
When in doubt, reach out to their customer service for clarification. Their policy is there to protect both the company and the customer, ensuring that everyone has a positive experience. With this knowledge, you can shop their incredible selection with total confidence, knowing exactly how returns work if you need them.