Bh Photo Return Policy

If you’ve ever bought something from B&H Photo, you might have questions about their return process. Understanding the BH Photo return policy is key to a smooth experience if your gear isn’t right. This guide breaks down everything you need to know in simple terms.

We’ll cover time limits, condition rules, and how to start a return. You’ll also learn about exceptions for special items and how refunds work. Let’s get started so you can shop with confidence.

The core policy is designed to be fair for customers while protecting the business. In most cases, you have 30 days from the delivery date to send an item back for a refund or exchange. The item must be in like-new condition with all original packaging and accessories.

B&H is known for its customer service, and their return window is standard for major electronics retailers. It gives you a reasonable amount of time to test your purchase. Always check your receipt or online order details for your specific return deadline.

Standard Return Timeframe and Condition

For most products, the clock starts ticking the day your order is delivered. You have a full 30 calendar days to decide if you want to keep it. Weekends and holidays count, so plan accordingly.

The condition of the item is crucial for a successful return. Here’s what B&H looks for:

Original Packaging: All boxes, inserts, foam, and plastic bags should be included.
All Accessories: Cables, chargers, manuals, software discs, and any free bundled items must be present.
Like-New State: No scratches, dents, marks, or signs of use. Protective film on screens should still be on.
Unlocked/Unregistered: For software and devices that require activation, they must not be registered.

How to Initiate a Return Step-by-Step

Starting a return is done online through your B&H account. It’s a straitforward process if you follow these steps.

Log into your B&H Photo account on their website.
Go to “My Account” and find your order history.
Locate the order containing the item you wish to return.
Click on the “Return Item” or similar link next to the product.
Select your reason for the return from the dropdown menu.
Choose whether you want a refund or an exchange.
Print the provided Return Merchandise Authorization (RMA) label and packing slip.
Securely pack the item with all parts, including the packing slip inside the box.
Attach the RMA label to the outside of the box and ship it using the specified carrier.

Using the B&H Return Portal

The online portal is the fastest way to get your RMA. Having your order number and email address ready speeds things up. The system will guide you and generate the correct labels. Keep a copy of the RMA number for your records until the refund is complete.

Packing Your Return Securely

Poor packaging can lead to damage in transit and a denied return. Use a sturdy box and ample cushioning material. Double-box fragile items like lenses. The original B&H shipping box is often a good choice if you still have it. Make sure the external label is clear and secure.

Refund Methods and Processing Timelines

Refunds are issued to the original payment method. How long it takes depends on your bank, not just B&H.

Credit Card Refunds: Once B&H processes the return (usually within 5-7 business days of receipt), it can take 1-3 billing cycles for the credit to appear on your statement.
PayPal Refunds: These are often faster, typically showing up in your PayPal balance within 3-5 business days after B&H processes it.
Store Credit: If you choose this option, it’s usually issued instantly once the return is approved. This is the fastest way to get your funds back for a future purchase.

You will recieve an email confirmation when your return is received and when your refund is initiated.

Exceptions and Special Case Items

Not every product follows the standard 30-day rule. Some items have shorter windows, restocking fees, or are final sale. Always check the product page for specific return notes before buying.

Software, Movies, Music, and Books

Once opened, these items are almost always non-returnable due to copyright and licensing reasons. If the seal is broken, you generally cannot return it unless it’s defective. Unopened software in its original shrink-wrap may be returned within the standard period.

Opened Computer Software and Electronics

This is a critical category. Many opened electronics have a restocking fee. For example, opened desktop computers, laptops, tablets, and drones often carry a fee (typically 15-20%). The product page will clearly state this fee before you add the item to your cart.

Some personalized or configured systems are outright non-returnable unless DOA (Dead On Arrival).

Special Order and Used Gear

Items marked as “Special Order” may have unique return policies stated at the time of purchase. B&H’s used department, B&H Used, has its own dedicated return policy which is often shorter (like 14 days). It’s essential to read the terms for used products separately.

International and Tax-Free Purchases

International returns can be complex and expensive due to shipping and customs. You are usually responsible for the cost of return shipping and any import duties. For tax-free purchases (e.g., for resellers or certain international customers), documentation must be handled correctly to avoid issues.

Return Shipping Costs and Labels

Who pays for return shipping depends on the reason for the return and sometimes your customer tier.

Free Return Shipping Scenarios

B&H often provides a prepaid return label for free in these situations:

The item is defective or Dead On Arrival (DOA).
B&H made an error (shipped the wrong item or a damaged item).
You are a member of their paid loyalty program, B&H Payboo Card, which sometimes offers free return shipping as a perk.

When You Pay for Return Shipping

If you are returning an item because you changed your mind, ordered by mistake, or found a better price, you will typically cover the return shipping cost. The online return system will calculate this and may deduct it from your refund, or you might pay for the label upfront. The cost varies by size, weight, and destination.

Exchanges vs. Refunds

If you need a different size, color, or model, an exchange might seem easier. However, B&H often handles exchanges as a return and a separate new purchase. This is actually faster in many cases.

Here’s why: Processing a return and then issuing a refund can take time. If you need the new item quickly, it’s better to place a new order for the correct product as soon as possible. You can then return the original item separately for a refund. This ensures you get the gear you need without waiting for the entire exchange cycle to complete.

For a straight exchange of the exact same item (like replacing a defective unit), the process is more direct. Contact customer service for guidance in that specific situation.

Holiday and Extended Return Periods

A great benefit B&H offers is an extended holiday return window. Purchases made between November and December often have a return deadline extended into January of the following year. The exact dates are announced each season on their website.

This is perfect for holiday gifts, as it gives the recipient plenty of time to try the gift. Always verify the extended return date for your specific purchase during this period, as it’s usually prominently displayed on the website.

Tips for a Hassle-Free Return

Following a few simple tips can make your return experience smooth and avoid delays.

Act Quickly: Don’t wait until day 29 to start the process. Give yourself time.
Keep Everything: Store all boxes, bags, and little bits until you’re sure you’re keeping the item.
Document: Take photos or video of the product as you pack it, especially high-value items, for your records.
Use a Trackable Service: Always use the provided label or a carrier that offers full tracking and insurance if needed. Never just drop a return in a mailbox without a receipt.
Read the Product Page: Before buying, always scroll down to the “Return Policy” section on the product page for any special notes or fees.

Frequently Asked Questions (FAQ)

How strict is B&H with returns?

They are fair but firm. The policy is clearly written, and as long as you meet the conditions (time, packaging, condition), returns are straightforward. They are less lenient on items with explicit fees or non-returnable status.

Can I return an opened camera to B&H?

Yes, opened cameras are generally returnable within 30 days if they are in like-new condition with all accessories. However, some high-end or specialized cinema cameras may have different rules, so check first.

What is B&H’s return policy for defective items?

Defective items are covered under the standard return policy and often qualify for free return shipping. You can choose a refund or replacement. The one-year manufacturer’s warranty also applies after the return window closes.

Does B&H have restocking fees?

Yes, for certain opened items like computers, laptops, tablets, drones, and some other electronics. The fee (e.g., 15%) is listed on the product page. Most other gear, like cameras, lenses, and accessories, do not have a restocking fee if returned in new condition.

Can I return a B&H purchase in-store?

Yes, if you can visit the B&H SuperStore in New York City, you can process returns and exchanges in person. This is often the fastest method. Bring your order confirmation, the product, and all packaging.

How long do B&H refunds take?

After B&H receives your return, processing takes 5-7 business days. The refund then takes 1-3 billing cycles to appear on your credit card statement. PayPal and store credit are faster.

What is B&H’s policy on returning a TV?

Televisions have specific requirements due to their size. They must be returned in the original packaging with all protective materials. Return shipping for large TVs is expensive and is typically the customer’s responsibility for change-of-mind returns. Check the TV’s product page for precise details.

Understanding the BH Photo return policy helps you make informed purchases. The key takeaways are the 30-day window, the importance of original packaging, and checking for item-specific exceptions. By initiating returns online through your account and packing items carefully, you can ensure a positive outcome. Always review the policy on the product page before checking out, especially for big-ticket or special order items. This knowledge makes shopping at B&H a more secure and confident experience.