Ikea Return Mattress Policy

Thinking about returning a mattress to IKEA? You’re in the right place. Understanding the IKEA return mattress policy is the first step to a smooth and stress-free process. This guide will walk you through everything you need to know, from time limits and conditions to the step-by-step steps for getting your refund or exchange.

IKEA is known for its customer-friendly approach, but mattress returns have specific rules. Whether your mattress isn’t the right fit, didn’t meet your expectations, or has a flaw, we’ll cover all the details. Let’s get started so you can move forward with confidence.

This is the core of what you need to understand. IKEA’s policy is designed to be generous, giving you plenty of time to decide if your mattress is right for you. However, there are important conditions and steps to follow to ensure your return is accepted.

How Long Do You Have to Return a Mattress to IKEA?

IKEA offers a 365-day return policy for most products, and this includes mattresses. That means you have a full year from your original purchase date to initiate a return. This is much longer than many other retailers, giving you ample time to truly test the mattress in your home.

The 365 days starts from your original purchase date.
You’ll need your original receipt or proof of purchase (like your IKEA Family receipt or credit card statement).
This policy applies to all IKEA mattresses, including memory foam, spring, and latex models.

Condition Requirements for Mattress Returns

The mattress must be in a resellable condition. This is the most important part of the policy. “Resellable” means clean, undamaged, and with all original tags and labels attached. IKEA will inspect the mattress upon return.

Cleanliness: The mattress must be free of stains, odors, dirt, or any signs of bodily fluids. Even small stains can lead to a refused return.
No Damage: There should be no tears, rips, burns, or structural damage to the mattress or its cover.
Tags & Labels: The law label and any other IKEA tags must be securely attached and not removed.
Hygiene Cover: It’s highly recommended to use a mattress protector during your trial period. This is the best way to keep it in returnable condition.

What Happens If the Mattress is Not in Perfect Condition?

If the mattress fails to meet the hygeine and condition standards, IKEA reserves the right to refuse the return. In some cases, they may offer a partial refund or an exchange instead of a full refund, depending on the condition. It’s always best to keep it as pristine as possible.

Do You Need the Original Packaging?

For a mattress return, you do not typically need the original plastic wrapping or box. However, you are responsible for transporting the mattress back to the store safely. This means you’ll need a way to cover and protect it during transport to prevent damage or soiling. A large plastic mattress bag or moving blanket is a good idea.

Step-by-Step Guide to Returning Your IKEA Mattress

Follow these clear steps to ensure your return goes smoothly from start to finish.

Step 1: Gather Your Documents and Items

Before you do anything else, make sure you have what you need.

Proof of Purchase: Find your original receipt, IKEA Family digital receipt, or credit card/bank statement.
Mattress: Ensure it is clean, dry, and has all tags attached.
Protective Cover: Get a large plastic bag or cover for safe transport.
Original Payment Method: If possible, have the card you used for purchase ready, as refunds are usually issued back to the original form of payment.

Step 2: Decide on Your Return Method

You have two main options for returning your mattress: in-store or via a scheduled pickup.

Option A: In-Store Return (Most Common)

This is often the fastest way to get your refund. You bring the mattress directly to the returns desk at your local IKEA store.

Pros: Immediate refund processing. You can speak directly with a co-worker if there are questions.
Cons: You need a vehicle large enough to transport the mattress and help to move it.
Tip: Check your store’s website for specific return desk hours, as they may differ from regular store hours.

Option B: Scheduled Pickup Service

If you can’t transport the mattress yourself, IKEA offers a pickup service for a fee. This is often the same service used for deliveries.

Contact IKEA Customer Service to schedule a pickup.
There will be a pickup fee, which is deducted from your total refund amount.
Ensure the mattress is in a protected, accessible location for the pickup team on the scheduled day.

Step 3: Complete the Return Transaction

At the store or during the pickup, the IKEA co-worker will inspect the mattress and process your return.

Refund: Refunds are typically issued to your original payment method within a few business days. If you paid with cash or a gift card, you’ll likely receive a refund card on the spot.
Exchange: If you’re exchanging for a different mattress, you can choose the new one and pay any difference right there.
Get Confirmation: Always ask for a return receipt or confirmation email for your records.

Special Considerations and Exceptions

Returns Without a Receipt

If you’ve lost your receipt, don’t panic. IKEA may be able to look up your purchase if you used an IKEA Family card, a credit card, or have other proof like a delivery note. If they cannot verify the purchase, they might offer a refund in the form of an IKEA refund card at the current selling price, which could be lower than what you paid.

Mattress Warranties vs. The Return Policy

It’s important to distinguish between the 365-day return policy and IKEA’s mattress warranty. The return policy is for change-of-mind returns on undamaged items. The warranty, which is often 10+ years, covers manufacturing defects like sagging beyond a certain depth or broken springs. For warranty claims, you would contact IKEA for a repair or replacement, not a standard return.

Returning a Mattress Bought Online or During a Sale

The same 365-day policy applies to online purchases. You can return an online mattress purchase to any IKEA store. For items bought during a sale or with a discount, the refund will be for the price you actually paid, as shown on your receipt.

Tips for a Hassle-Free Mattress Return

Use a Mattress Protector from Day One: This is the single best advice. It keeps the mattress clean and is easy to remove for the return.
Keep All Packaging and Tags: While the big plastic wrap isn’t mandatory, keeping the law tag attached is critical. Don’t cut it off.
Act Within the Timeframe: Mark your calendar. A year is a long time, and it’s easy to forget the deadline.
Check for Recalls: Before returning, ensure your mattress isn’t part of a recall, as the process would be different.
Be Prepared for the Inspection: The store co-worker will look the mattress over. Be understanding that they are following company guidelines to ensure product hygiene.

Frequently Asked Questions (FAQ)

Can I return a used mattress to IKEA?

Yes, you can return a used mattress within the 365-day window as long as it is in clean, resellable condition. “Used” means slept on, but it does not mean stained or damaged. The hygeine standards are strict for obvious reasons.

What is IKEA’s mattress exchange policy?

The exchange process follows the same rules as a return. You would return your original mattress under the standard policy and then purchase the new mattress you want. You can do this in one transaction at the returns desk.

How does IKEA’s mattress trial work?

IKEA does not have a separate “trial” program. Their 365-day return policy effectively acts as your trial period. You can sleep on the mattress for many months and still return it if it’s not working for you, provided you keep it in good condition.

Will I get a full refund for my mattress?

If you return the mattress in acceptable condition with proof of purchase, you will receive a full refund to your original payment method, minus any pickup fees if you used that service. Returns without a receipt may result in a refund at the current price.

Can I return an IKEA mattress after assembling it?

Absolutely. All IKEA mattresses come rolled and compressed. Once you unroll it and it expands, it is considered “assembled.” You can still return it within the year as long as it meets the condition requirements.

What if my IKEA mattress has a defect?

If you believe there is a manufacturing defect (like significant sagging or a broken spring), you should contact IKEA Customer Service to start a warranty claim. This is separate from the voluntary return policy and may involve a different assesment process.

Making Your Final Decision

Returning a mattress is a big task, but IKEA’s policy makes it as straightforward as possible. The key takeaways are the generous time frame and the strict condition requirements. By planning ahead—using a protector and keeping your receipt safe—you can take full advantage of the policy without stress.

If you’re unsure about a mattress during your purchase, remember you have time to decide. Test it out, give your body a few weeks to adjust, and know that you have options. Always check the official IKEA website for the most current policy details, as terms can occasionally be updated. With this knowledge, you can shop for your perfect mattress with greater peace of mind.